ServiceNow IT Operations Management vs Splunk Infrastructure Monitoring comparison

ServiceNow IT Operations Ma...

Read 35 ServiceNow IT Operations Management reviews

4,640 Views
3,470 Comparison Views

93% willing to recommend

Splunk Infrastructure Monit...

Read 24 Splunk Infrastructure Monitoring reviews

1,543 Views
855 Comparison Views

96% willing to recommend

ServiceNow IT Operations Ma...

Splunk Infrastructure Monit...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ServiceNow IT Operations Management and Splunk Infrastructure Monitoring based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ServiceNow IT Operations Management vs. Splunk Infrastructure Monitoring Report (Updated: June 2024).

Buyer's Guide

ServiceNow IT Operations Management vs. Splunk Infrastructure Monitoring

June 2024

Download the complete report

Helped 787,817 peers since 2012

Categories and Ranking

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

8th

Average Rating

8.2

Number of Reviews

Ranking in other categories

Event Monitoring (2nd), Cloud Management (9th), AIOps (4th)

Splunk Infrastructure Monit...

Ranking in IT Infrastructure Monitoring

15th

Average Rating

8.2

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (14th), Container Management (11th)

Mindshare comparison

As of June 2024, in the IT Infrastructure Monitoring category, the mindshare of ServiceNow IT Operations Management is 2.8%, up from 2.8% compared to the previous year. The mindshare of Splunk Infrastructure Monitoring is 0.4%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Unique Categories:

Event Monitoring

18.8%

Cloud Management

1.5%

Cloud Monitoring Software

0.8%

Container Management

0.3%

Featured Reviews

reviewer1553616

IT Architecture Manager at a tech services company with 501-1,000 employees

Mar 20, 2023

Useful integrations; helped us communicate better with teams in other time zones

I usually use two open objects that I need and if any requests come in, I request that the IT guys do it for me As my security department colleague is based in Australia, talking can be difficult because of different time zones. The way this solution has helped us is that it improved our…

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Rodney Riettie

Software Engineer at a healthcare company with 10,001+ employees

Jul 20, 2023

Helps to ingest a massive amount of raw data and use it effectively

A lot of customers had a hard time effectively searching within the data in Splunk. There is a learning curve from searches to indexes and using all the macros that we have created. It is a little difficult for somebody who has not used it quite a bit and does not have a lot of practice with it, but the AI features that we have been hearing about through Splunk will make it a lot easier for us to use human language to search this data. That is big. That is pretty powerful, and that will help a lot with our customers. At the Splunk conference, some of the talks have been about the AI platform and more effective and easier ways to search within Splunk through indexes and other things. These features will help correct some of the things with which we are having a hard time with some of our customers.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's easy to set up."

"I like the solution due to the fact that it's scalable."

"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."

"You can improve integrations of the operation with the solution."

"I like the tool's discovery feature."

"It is a stable solution. I have not experienced any system outages during my time using the solution."

"It is a product that is familiar for a lot of users."

"It helps streamline management and processes."

More ServiceNow IT Operations Management pros

"The solution's basic visibility is one of its most valuable features. So, it is a solution that is easy to use...The solution's initial setup process was straightforward."

"The ability to create custom dashboards is one of the best features and that's typically why most people deploy Splunk. Users can create dashboards for just about anything."

"The most valuable feature is log reporting."

"The Add data feature lets you gather any type of log and easily analyze it."

"It is very easy to monitor multiple cloud environments. It's like a single pane of glass for us. We can use it to monitor our on-prem and both of our cloud environments as opposed to having different tools for each environment. It makes it all come together in one tool."

"It's a very easy-to-use solution."

"The tool is efficient in collecting, monitoring and evaluating logs."

"We haven't really experienced any glitches or bugs."

More Splunk Infrastructure Monitoring pros

Cons

"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."

"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."

"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."

"It should have better integrations with other solutions."

"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."

"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."

"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."

"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."

More ServiceNow IT Operations Management cons

"The price has room for improvement."

"A lot of customers had a hard time effectively searching within the data in Splunk. There is a learning curve from searches to indexes and using all the macros that we have created. It is a little difficult for somebody who has not used it quite a bit and does not have a lot of practice with it, but the AI features that we have been hearing about through Splunk will make it a lot easier for us to use human language to search this data. That is big. That is pretty powerful, and that will help a lot with our customers."

"They need more EDR functionalities."

"The cost needs to be re-examined. It's extremely expensive to run. It's also expensive to expand. That's the number one complaint all of my customers have when it comes to Splunk. It's way too expensive compared to other solutions."

"The implementation can be more user-friendly."

"Splunk Infrastructure Monitoring's data analytics can be improved by including suggestions for various types of continuous monitoring."

"Splunk would be better if some tools were integrated to be able to take action on security or network concerns."

"It does not have a user-friendly interface and it is difficult to use."

More Splunk Infrastructure Monitoring cons

Pricing and Cost Advice

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"It is expensive. It is around 10 Euros per server per month."

"It has different subscription models."

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

More ServiceNow IT Operations Management pricing and cost advice

"I would rate the price of Splunk Infrastructure Monitoring as an eight out of ten, with ten being the most expensive."

"This is an expensive solution."

"I am not in that circle, but we are currently licensing based on our queries. That is working out for us. Previously, it was by volume of data, and now, we can store as much data as we want."

"It is expensive."

"The solution's pricing is competitive. I rate the solution's pricing a seven out of ten. The price of the solution could be cheaper."

"Splunk's infrastructure monitoring costs can be high because our billing is based on data volume measured in terabytes, rather than the number of devices being monitored."

"Splunk has been fairly expensive, but it has been predictable."

"The product is a bit expensive considering the competition but the company may negotiate the price."

See which vendors are best for you

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787,817 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

11%

Energy/Utilities Company

Financial Services Firm

17%

Computer Software Company

14%

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

The cost of ServiceNow is much higher.

See all answers

What needs improvement with ServiceNow IT Operations Management?

The solution’s licensing cost could be improved.

See all answers

What do you like most about Splunk Infrastructure Monitoring?

The vibrant dashboards are valuable.

See all answers

What is your experience regarding pricing and costs for Splunk Infrastructure Monitoring?

Splunk's infrastructure monitoring costs can be high because our billing is based on data volume measured in terabytes, rather than the number of devices being monitored. Replacing legacy systems w...

See all answers

What needs improvement with Splunk Infrastructure Monitoring?

The main drawback of Splunk for network monitoring is its limited agent deployment. Splunk excels at collecting data from servers and databases where agents can be installed. However, it cannot dir...

See all answers

Comparisons

OpsRamp vs ServiceNow IT Operations Management

Compared 13% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 8% of the time

Moogsoft vs ServiceNow IT Operations Management

Compared 7% of the time

Datadog vs ServiceNow IT Operations Management

Compared 6% of the time

More ServiceNow IT Operations Management Competitors

Nagios XI vs Splunk Infrastructure Monitoring

Compared 11% of the time

Amazon CloudWatch vs Splunk Infrastructure Monitoring

Compared 11% of the time

Cisco Intersight vs Splunk Infrastructure Monitoring

Compared 9% of the time

ITRS Geneos vs Splunk Infrastructure Monitoring

Compared 9% of the time

ControlUp vs Splunk Infrastructure Monitoring

Compared 9% of the time

More Splunk Infrastructure Monitoring Competitors

Product Reports

Buyer's Guide

ServiceNow IT Operations Management

May 2024

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Buyer's Guide

Splunk Infrastructure Monitoring

May 2024

Download Splunk Infrastructure Monitoring product report

Also Known As

ServiceNow ITOM

Splunk Insights for Infrastructure

Learn More

ServiceNow

Splunk

Overview

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

Splunk Infrastructure Monitoring offers features including, Instant visualization, real-time actionable alerts, centralized enterprise controls, and scalability.

Instant visualization

Get fast time to value with over 250+ cloud service integrations and pre-built dashboards out of the box for rapid, full-stack visualization. Autodiscover, break down, group, and explore clouds, services and systems in minutes.

Real-time actionable alerts

Act before infrastructure performance affects end-user experience. Instantly detect and accurately alerts on dynamic thresholds, multiple conditions and complex rules to eliminate alert storms and dramatically reduce MTTD/MTTR.

Centralized, enterprise controls

Answer business-critical questions in context and monitor service-level objectives and indicators instantly. Track custom metrics for business KPIs to token based access and usage controls.

Scale with confidence

Troubleshoot across thousands of microservices, multiple ephemeral deployments, application versions and billions of events. Release better apps faster and drive closed-loop automation for a flawless end-user experience.

Sample Customers

servicenow, TransAlta, NATS, Symantec

Entrust Datacard

Buyer's Guide

ServiceNow IT Operations Management vs. Splunk Infrastructure Monitoring

June 2024

Free Report: ServiceNow IT Operations Management vs. Splunk Infrastructure Monitoring

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