Quest KACE Asset Management Appliance vs Spiceworks comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Quest KACE Asset Management...
Ranking in IT Asset Management
15th
Average Rating
7.4
Number of Reviews
6
Ranking in other categories
No ranking in other categories
Spiceworks
Ranking in IT Asset Management
10th
Average Rating
7.8
Number of Reviews
47
Ranking in other categories
Help Desk Software (16th), IT Infrastructure Monitoring (32nd)
 

Market share comparison

As of June 2024, in the IT Asset Management category, the market share of Quest KACE Asset Management Appliance is 0.6% and it decreased by 65.2% compared to the previous year. The market share of Spiceworks is 4.4% and it increased by 69.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
Unique Categories:
No other categories found
Help Desk Software
2.6%
IT Infrastructure Monitoring
0.7%
 

Featured Reviews

GK
Jan 16, 2024
Has efficient stability and works well in Linux environment
Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems like Windows 11 and the deployment of applications, particularly Microsoft Office. The lack of images for system deployments is challenging, particularly with the significant number of servers involved in the deployment process. We are still determining whether to transition to Windows 11 due to uncertainty about its quality. However, adaptation will likely become necessary within the next one or two years. Thus, we are exploring Microsoft Intune as a potential substitute for Quest KACE for better license management, asset management, and its impact on the license cycle for agents in the management system. They could enable new methodologies for Microsoft deployment. Also, there could be an MDM feature to manage smartphones and mobile devices.
Fernando Cezario - PeerSpot reviewer
Jan 25, 2024
Allows for separate accounts for different enterprises, enabling efficient management of computers across various sites and clients
One area of improvement is the user-friendly interface for the website. With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use. Previously, Spiceworks required server installation for enterprise use. Now, Spiceworks promotes its own cloud solution through the RCM, which is both good and bad. While I preferred the old, on-premise version, the current cloud option requires less technical expertise for deployment. However, I'm unsure if everyone is comfortable with this transition, and it's a significant factor in our continued use.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have a support team here in India that has been helpful. We have not reached out to the global support for Quest KACE Asset Management Appliance."
"We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good."
"The platform offers efficient stability."
"The solution is scalable."
"Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description."
"We use the solution for IT service desk management and asset management."
"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."
"The solution is very stable. It's reliable and efficient."
"The most valuable features are the inventory and personalization."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"It's easy to understand."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"Tickets by e-mail, with actions by hastag."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
 

Cons

"The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified."
"The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing."
"The initial setup was burdensome."
"Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution."
"Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems."
"Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data."
"The GUI must be improved."
"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."
"With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use."
"The SNMP sniffer requires a lot of work to get right."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
 

Pricing and Cost Advice

"Quest KACE Asset Management Appliance provides two remote desktop licenses which are helpful. The price of the solution is high, it would be beneficial if it was more flexible and less expensive."
"I would rate the solution's pricing a six out of ten."
"It is less expensive as compared to SCCM."
"The product is expensive."
"The tool is cheap."
"It's free."
"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."
"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
"The product is free! Get it now."
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
9%
Healthcare Company
8%
Government
8%
Computer Software Company
17%
Financial Services Firm
9%
Government
7%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Quest KACE Asset Management Appliance?
Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems like Windows 11 and the deployment of applications, parti...
What do you like most about Spiceworks?
The solution is easy to use and easy to manage.
What needs improvement with Spiceworks?
The GUI must be improved. The GUI looks old-fashioned. The vendor must do some web development for it.
 

Also Known As

KACE Asset Management Appliance, KACE Asset Management
No data available
 

Overview

 

Sample Customers

Coastal Community Credit Union, St. Dominic Hospital
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Find out what your peers are saying about Quest KACE Asset Management Appliance vs. Spiceworks and other solutions. Updated: June 2024.
787,061 professionals have used our research since 2012.