OpenText Business Process Monitoring vs SCOM comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

OpenText Business Process M...
Average Rating
8.0
Number of Reviews
4
Ranking in other categories
Application Performance Monitoring (APM) and Observability (58th)
SCOM
Average Rating
7.8
Number of Reviews
78
Ranking in other categories
Event Monitoring (3rd), Network Monitoring Software (10th)
 

Mindshare comparison

As of June 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Business Process Monitoring is 0.1%, down from 0.2% compared to the previous year. The mindshare of SCOM is 1.1%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
Unique Categories:
No other categories found
Event Monitoring
8.6%
Network Monitoring Software
2.7%
 

Featured Reviews

WJ
Aug 23, 2021
Stable with good performance visibility but is a discontinued product
The solution is primarily used for monitoring complex transactions and real user experience modeling The solution is very good at showing users ways to use a user action on a website and to see the performance. The stability has been very good over the years. The product can scale.  The product…
Hussein Taha - PeerSpot reviewer
Dec 13, 2022
We can monitor all the VMs in our environment and access full insight reports for all the VMs, but the solution is not stable
There is no room for update or enhancement in SCOM because Microsoft has retired it as an on-prem solution and moved it to the cloud. The current version will be the last on-prem given Microsoft's push to move all their solutions to the cloud. The GI is difficult to work with and the reporting servers are also difficult. Another dimension that makes SCOM difficult is the number of components. The reporting server, the database, and the two components of the database (operational and warehouse) are all difficult to work with. This is why SCOM is a difficult solution to implement, configure, and troubleshoot.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"The stability has been very good over the years."
"The most valuable feature is the monitoring of Windows and Linux servers."
"The solution primarily drives system information, and I believe it works fine."
"It discovers the components automatically, which is a fantastic thing. The discovery works in an automatic way, and it has a dynamic way of discovering the components, assets, and applications. It doesn't require any manual intervention."
"The solution's reporting engine has given me detailed information on which applications or services I've either failed or about to fail in terms of the predictive makeup on Azure cloud."
"They have great integration with the active directory."
"The most valuable feature of SCOM is real-time alerts."
"The most valuable features for us are the monitoring, the health explorer, and the console."
"SCOM has improved our organization by simplifying the monitoring process. The system tells you what the bi-weekly or monthly usage was and that enables us to report this information to the manager. It shows if there was a connectivity issue that needs to be fixed and it's easier to concentrate on what needs to get fixed. System errors, therefore, get fixed faster."
 

Cons

"The solution should offer better integration with other tools from a service management perspective."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
"The solution’s initial setup is difficult."
"In a future release, they should add email notification alerts."
"The dashboard features are not user-friendly for our management team, only for the technical department."
"I would like to see them improve their network monitoring."
"The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult."
"In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices."
"There could be more integration of SIM in the solution."
"The solution should have more tools for monitoring the cloud engine versus on-premise."
 

Pricing and Cost Advice

Information not available
"The pricing is good, and it's part of their system center suite."
"SCOM is part of the System Center suite and I am satisfied with the pricing."
"If you have a Microsoft Enterprise Agreement, then this is part of the agreement."
"Two customers bought the enterprise agreement with Microsoft and paid for Software Assurance. But few customers don't buy it for Software Assurance. They just buy it and deploy it, and they think that we will be using it for the next five years."
"Our Enterprise Agreement includes the price."
"SCOM's pricing is average."
"Our licensing fees are approximately $30 per user, per month."
"We have an enterprise agreement that includes this product as part of it."
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Top Industries

By visitors reading reviews
Manufacturing Company
17%
Computer Software Company
14%
Financial Services Firm
14%
Wholesaler/Distributor
9%
Financial Services Firm
15%
Computer Software Company
12%
Government
11%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Micro Focus Business Process Monitor?
Synthetic Monitoring is a very good capability as we can simulate the end-user interaction with the application and proactively we can discover issues before the real end users are impacted.
How can Micro Focus APM BPM help to identify the root cause of application issues?
Here are some ways that Micro Focus APM (RUM and BPM) can help you identify the root cause of application issues: Real User Monitoring (RUM) collects data from real users as they interact with yo...
What do you like most about SCOM?
The tool helps to monitor Windows servers. It offers alerts from a central location.
What is your experience regarding pricing and costs for SCOM?
It is the cheapest product available in the market. I rate the pricing a one out of ten.
What needs improvement with SCOM?
SCOM needs to improve its usability.
 

Also Known As

Micro Focus Business Process Monitor, HPE Business Process Monitor
System Center Operations Manager, SCOM 2012
 

Overview

 

Sample Customers

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service
Dialog Telekom
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