Jira Align vs ServiceNow DevOps comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Jira Align
Ranking in Value Stream Management Software
1st
Average Rating
8.0
Number of Reviews
38
Ranking in other categories
Enterprise Agile Planning Tools (3rd)
ServiceNow DevOps
Ranking in Value Stream Management Software
3rd
Average Rating
7.6
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2024, in the Value Stream Management Software category, the mindshare of Jira Align is 42.7%, up from 34.0% compared to the previous year. The mindshare of ServiceNow DevOps is 4.0%, down from 7.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Value Stream Management Software
Unique Categories:
Enterprise Agile Planning Tools
4.1%
No other categories found
 

Featured Reviews

Kaleefa  R - PeerSpot reviewer
Jul 17, 2023
A stable tool to manage day-to-day admin activities that allow its users to build dashboards and reports
An area of room for improvement is related to Jira Align's simplicity. Someone who is new to Jira or doesn't have many years of working experience in Jira Align gets easily lost because everything looks the same in the product. The navigational and other workflow features in Jira Align aim to provide ease of use that sometimes creates difficulty for a newcomer or someone new to Jira to get to know where they are once they are in the system. In Jira Align, the navigational feature or the ability to cross over to each screen should be made more precise, and then it would be much more helpful for someone new to Jira.
AG
Feb 19, 2021
A stable solution that is useful for cases and incidents tracking and help desk and knowledge management
Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Jira Align's most valuable feature is the view of strategic control reports for high-level directors."
"The product's most valuable feature is CMDB for services desk management and backlog projects."
"The most valuable feature is that engineers can access the Jira database and just search for the tasks that are assigned to them. They can then update the status on their own in those records that are assigned to them."
"It's easy to set up."
"The deployment phase of Jira Align wasn't difficult."
"The interface of Jira Align is very easy to use and manage"
"The initial setup is very straightforward."
"I found Confluence most valuable."
"We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities."
"The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part."
"I have found the ease of CACD integration to be the most valuable feature."
"It's very user-friendly. It has a reporting side that is very automated. There are a lot of things that you can automate using that tool."
 

Cons

"Jira Align can improve the visibility of executive teams."
"I don't know if Jira provides training for people who want to be certified with the solution, so that is one of the problems."
"One area for improvement is that Jira Align's double menu and multiple menus can be difficult for new users."
"AI is utilized worldwide; they could implement the functionality for notifications and other organizational operations in the product."
"Jira Align's cost needs improvement."
"The initial setup was a little bit complex."
"Lacks sufficient reporting capabilities."
"The tool must provide better bulk editing features."
"Pricing is our biggest concern with the solution."
"The roles for the ServiceNow administration side could be improved. I think they could be more specific or add the descriptions for the different roles."
"Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces."
"From a documentation point of view, there are certain areas of concern, and improvements are to be made to make the documentation part clearer and crisper."
 

Pricing and Cost Advice

"Our customers buy licenses. We are not involved in its purchase."
"At our company, we were concerned about the cost of Jira Align, which is expensive"
"Jira Align is quite expensive for small-to-medium companies, but it's quite reasonable for larger ones."
"I would rate this solution a nine out of ten for pricing. The price of the solution depends on the number of people using it and the projects you are working on."
"Jira Align's pricing is reasonable."
"The tool is moderately expensive."
"The pricing and licensing costs are rated lower, around six mainly due to significant increases in licensing costs that were not well-received by users."
"My company pays approximately 399 USD per month for the solution."
"We consider the pricing to be inordinately expensive and may deter others from choosing the solution"
"It's very expensive, so some organizations can't afford the additional license."
"Though it is an expensive solution, it is an affordable one, in my opinion."
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Computer Software Company
12%
Manufacturing Company
11%
Insurance Company
7%
Financial Services Firm
33%
Manufacturing Company
11%
Healthcare Company
7%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Jira Align?
I joined the company because they had a large project, and as a startup company, they needed to scale up efficiently. My task was to review the current baseline, assess the team's capabilities, and...
What needs improvement with Jira Align?
One feature that needs improvement is the tool's ability to change schedules automatically. Users can't simply drag and drop tasks to reschedule them without notifying the entire team. This lack of...
What is your primary use case for Jira Align?
When we receive a new customer requirement, the sales and marketing team inputs it into Jira Align. Then, the design team creates a task in Jira Align and assigns it to various engineers, such as h...
What do you like most about ServiceNow DevOps?
The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part.
What needs improvement with ServiceNow DevOps?
As of now, our company doesn't see any area where the solution has any shortcomings. From a documentation point of view, there are certain areas of concern, and improvements are to be made to make ...
What is your primary use case for ServiceNow DevOps?
My company is in the process of integrating Azure DevOps with ServiceNow. The solution is mainly used for deployment purposes with change requests whenever there is a need to do production, deploym...
 

Learn More

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Overview

 

Sample Customers

Anthem, nielsen, Homeland Security, NCR, dimension data
Syntax, Bridgewater Bank, Capita
Find out what your peers are saying about Jira Align vs. ServiceNow DevOps and other solutions. Updated: May 2024.
787,779 professionals have used our research since 2012.