IDERA Uptime Infrastructure Monitor vs SolarWinds Web Help Desk comparison

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Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Juniper Mist Premium Analytics
Sponsored
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
Network Monitoring Software (60th)
IDERA Uptime Infrastructure...
Average Rating
8.0
Number of Reviews
5
Ranking in other categories
Network Monitoring Software (62nd), IT Infrastructure Monitoring (52nd)
SolarWinds Web Help Desk
Average Rating
7.6
Number of Reviews
7
Ranking in other categories
Help Desk Software (17th)
 

Featured Reviews

Shiva_Prasad - PeerSpot reviewer
Jan 25, 2024
A cloud solution for warehousing with a troubleshooting feature
The initial setup is straightforward. It's based on user requirements. We also conduct heat mapping using a couple of tools. The only requirement is to understand the technical or configuration aspects from the user's end and then configure it. Mist takes no more than 15 to 20 minutes for a particular deployment. You need to understand the end user's environment and have a concrete plan on whether it's a greenfield installation or an existing one, considering the density and height. Based on that, we need to develop a passive heat map. Then, you need to discuss with the user to understand exactly what needs to be configured and what they require in their environment. Based on that, you can proceed with the installation. Additionally, you can perform post-installation heat mapping to ensure it matches the earlier heat map. I rate the initial setup an eight out of ten, where one is difficult, and ten is easy.
Nafiu Garba - PeerSpot reviewer
Jan 19, 2023
It offers different licensing types that allow you to extend the services to clients; it lets you look into device performance and optimization and helps apply best practices
We're using IDERA Uptime Infrastructure Monitor for infrastructure monitoring, particularly for monitoring devices, tools, systems, switches, routers, and servers What I like best about IDERA Uptime Infrastructure Monitor is that it offers different licensing types. Hence, it allows my…
Shadi Shaar - PeerSpot reviewer
Jun 3, 2024
Supports case and incident reporting with responsive support
SolarWinds Web Help Desk is a case management system. Each user logs their concerns or problems into the portal, which are then assigned to one of our support engineers responsible for managing the IT department. With this system, we can track issues, generate reports, collect feedback, and conduct…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices."
"SolarWinds supports case and incident reporting. This includes logging incidents and tracking them efficiently. Additionally, it is compatible and approved by the ITIL foundation and standards, meeting world-class standards."
"It is easy to use."
"It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching for, I can usually find the ticket that I'm looking for."
"The most valuable feature of this solution is the assets management module."
"SolarWinds is scalable as far as adding devices and servers."
"Once installed, it runs like a charm and doesn't ever crash."
 

Cons

"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide customers with updates on functionalities, what comes next, what IDERA Uptime Infrastructure Monitor upgrades would be released, etc. I also want the sustainability of IDERA Uptime Infrastructure Monitor to improve."
"We would like to see automation included in the next release. We would like to eliminate the L1, and L2 support, by at least 80%. To do this, we need automation with AI (Artificial Intelligence) in combination with ML (Machine Learning)."
"A little outdated compared to newer products that include protection and detection."
"It would be good if there were training and tutorial videos on the Web Help Desk."
"This solution needs to have mobile application support added."
"The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds."
 

Pricing and Cost Advice

"The solution is expensive."
"I'm based in Nigeria, and the conversion rate affects the pricing for IDERA Uptime Infrastructure Monitor, but globally, pricing is reasonable. I'm rating pricing for the solution seven on a scale of one to ten."
"They charge by the technician. It costs $117 per technician per year."
"When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
12%
Manufacturing Company
9%
Government
8%
No data available
Educational Organization
73%
Computer Software Company
4%
University
3%
Manufacturing Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about Juniper Mist Premium Analytics?
We can manage the entire system across the network and troubleshoot the pain points.
What do you like most about IDERA Uptime Infrastructure Monitor?
My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the ...
What is your experience regarding pricing and costs for IDERA Uptime Infrastructure Monitor?
I'm based in Nigeria, and the conversion rate affects the pricing for IDERA Uptime Infrastructure Monitor, but global...
What needs improvement with IDERA Uptime Infrastructure Monitor?
What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide cust...
What do you like most about SolarWinds Web Help Desk?
Once installed, it runs like a charm and doesn't ever crash.
What needs improvement with SolarWinds Web Help Desk?
It would be good if there were training and tutorial videos on the Web Help Desk. There are videos on the website, bu...
 

Also Known As

No data available
IDERA UIM, uptime software up.time
No data available
 

Overview

 

Sample Customers

Information Not Available
TeleComputing; Manitoba Hydro; Blevins Inc.; City of Malmö
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