We use a separate system for level-two escalations — those are deeper investigations. If I was designing a tool, I guess it would be able to track a case from level-one to level-two to the conclusion, so that we wouldn't have to use multiple instances of different software. A more holistic surveillance approach would be a step in the right direction. In my experience, I've never seen any facility on Actimize to facilitate level two and conclusions. If they did go in that direction, it would allow firms like mine to drop yet another piece of software that we use to track level two and level three escalations.
