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Cisco UCS Manager vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.1
Cisco UCS Manager enhances ROI by minimizing hardware failures, downtime, and maintenance, simplifying management, and integrating efficiently with other tools.
Sentiment score
7.3
PagerDuty Operations Cloud optimizes incident management, reduces downtime, enhances customer service, and improves operational efficiency and engineer productivity.
There's no need for an extra management device or virtual machine, as everything runs within the fabric interconnect.
CTO at Next Technologies Ltd
Cisco UCS Manager provides cost savings by reducing the time support staff spend on long deployments.
Systems Engineer at First Rand Bank Ltd.
The escalation was not possible at all before, which led to the L1 team being under too much stress.
Software Developer at Webspruce
The automated system efficiently monitors the infrastructure and notifies us about problems, benefiting both our customers and the bank's reputation.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
Time to respond, time to initiate, and time to mitigate are key metrics influenced positively.
Lead Platform at a tech services company with 201-500 employees
 

Customer Service

Sentiment score
8.2
Cisco UCS Manager support is praised for expertise and responsiveness, though European support and urgent issues may vary.
Sentiment score
7.9
PagerDuty Operations Cloud excels in customer service with minimal support needed and highly rated quick, knowledgeable assistance.
For a severity one case, a call ensures immediate assistance and resolution of the matter.
CTO at Next Technologies Ltd
With Intersight, service requests are automatically generated, enhancing the user experience and providing timely resolutions.
Systems Engineer at First Rand Bank Ltd.
Regarding Cisco tech, they are pretty good.
Consultant at rcnss
we have never had an issue when reaching out to someone in customer service
Senior Cloud Operations Engineer at IMO Health
They understand our concerns and are willing to implement solutions that integrate into PagerDuty Operations Cloud effectively.
Senior SRE at IBM
I have not needed to contact the customer support of PagerDuty Operations Cloud, as they provided thorough knowledge transfer once they handed over the services.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
 

Scalability Issues

Sentiment score
7.8
Cisco UCS Manager offers scalable infrastructure solutions, though constrained by chassis limits, with largely positive user feedback.
Sentiment score
7.6
PagerDuty Operations Cloud scales effectively, supporting growth, user integration, and complex environments, making it ideal for large enterprises.
Adding new chassis and extra blades is streamlined.
CTO at Next Technologies Ltd
I would rate the scalability at nine out of ten, probably.
Consultant at rcnss
The product was highly scalable, with no limits on the number of applications or event routing rules.
Sr Director - Global Support APJ at HashiCorp
The scalability of PagerDuty Operations Cloud is very good, and it can handle increasing traffic as our organization expands without any issues.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
PagerDuty Operations Cloud is scalable; we can easily add teams, manage tags, and create teams.
Software Developer at Webspruce
 

Stability Issues

Sentiment score
7.6
Cisco UCS Manager is praised for its stability, reliability, and prompt support, often outperforming competitors in overall robustness.
Sentiment score
8.5
PagerDuty Operations Cloud is stable and reliable, supporting effective incident management despite minor inconsistencies in device alerts.
If there's a really complex problem, I would probably give it a ten since it gets escalated quickly.
Consultant at rcnss
We have never experienced any downtime or latency issues from PagerDuty Operations Cloud.
Senior Consultant at a consultancy with 10,001+ employees
PagerDuty Operations Cloud is definitely stable, providing faster incident management and making managing our on-call roster easy along with effective escalation and notification channels.
Senior SRE at IBM
 

Room For Improvement

Cisco UCS Manager needs a streamlined interface, enhanced support, simpler updates, better integration, affordability, and improved monitoring.
PagerDuty Operations Cloud users encounter challenges with scheduling, alerts, integration, customization, costs, and machine-learning capabilities.
We would benefit from advancements in AI that offer firmware recommendations automatically, reducing the need for human intervention and vendor communication.
Systems Engineer at First Rand Bank Ltd.
It doesn't work straight out of the UCS, so someone who knows what they're doing is needed immediately, and it can be quite confusing.
Consultant at rcnss
While it has been improved from using Java to HTML, simplifying the tabs would enhance user experience.
CTO at Next Technologies Ltd
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Sr Director - Global Support APJ at HashiCorp
With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users.
Senior SRE at IBM
Once a user acknowledges the alert, it may be unnecessary to continue calling again and again, as it distracts from their work on resolving the issue.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
 

Setup Cost

Cisco UCS Manager is seen as expensive but offers competitive value with bundled discounts, quality, and reliability.
PagerDuty Operations Cloud offers competitive pricing but limited license flexibility, prompting some to consider alternatives like OpsGenie.
Recently, we acquired an excellent bundle with significant discounts, with offers like buying three servers and getting one free, along with UCSC and fabric included for free.
CTO at Next Technologies Ltd
As long as they can afford it, there is a setup cost involved.
Consultant at rcnss
I had around seven users part of it for a base pricing of around $450 per user, primarily for custom workflows and the ITSM part.
Senior SRE at IBM
We have been using PagerDuty Operations Cloud for several years, so our pricing and cost have definitely increased over time, especially as we have hired additional engineers.
Senior Cloud Operations Engineer at IMO Health
Pricing, setup cost, and licensing were not my headaches, and the organization already provided me with everything set up.
Digital Specialist Engineer at a consultancy with 10,001+ employees
 

Valuable Features

Cisco UCS Manager offers unified management, easy deployment, flexible configurations, high availability, and cross-infrastructure security compatibility.
PagerDuty Operations Cloud streamlines incident management with automation, integration, and AI-driven features for efficient resolution and improved productivity.
It supports ease of deployment, allowing for quick mass deployments in the data center, saving time and resources by doing so from a remote location.
Systems Engineer at First Rand Bank Ltd.
Whenever there's a failure of any component, it's very easy to swap because you just disassociate that profile, remove the faulty blade, connect the new blade, and associate that profile, maintaining the same MAC address and worldwide port name.
CTO at Next Technologies Ltd
One of the valuable features is the user interface base, specifically the C user interface.
Consultant at rcnss
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
Sr Director - Global Support APJ at HashiCorp
In addition to those features, I also find the integration and reporting aspects of PagerDuty Operations Cloud valuable, as it records all triggered calls and incidents, enabling us to analyze patterns and identify the times when systems go down, thus assisting us in understanding and addressing the underlying causes.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
Before, setting up everything was very difficult. Now, we don't have to think about it. We can simply set it up in PagerDuty and it works.
Software Developer at Webspruce
 

Categories and Ranking

Cisco UCS Manager
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
27
Ranking in other categories
IT Infrastructure Monitoring (18th)
PagerDuty Operations Cloud
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
46
Ranking in other categories
Process Automation (6th), IT Alerting and Incident Management (1st), AIOps (7th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Cisco UCS Manager is designed for IT Infrastructure Monitoring and holds a mindshare of 1.3%, down 1.6% compared to last year.
PagerDuty Operations Cloud, on the other hand, focuses on IT Alerting and Incident Management, holds 14.8% mindshare, down 23.5% since last year.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
Cisco UCS Manager1.3%
Zabbix8.2%
Datadog4.1%
Other86.4%
IT Infrastructure Monitoring
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
PagerDuty Operations Cloud14.8%
Opsgenie9.4%
Rootly7.2%
Other68.6%
IT Alerting and Incident Management
 

Featured Reviews

RC
Consultant at rcnss
A market leader with an enhanced user interface for seamless experience
There is room for improvement in terms of cost and complexity to set up. It doesn't work straight out of the UCS, so someone who knows what they're doing is needed immediately, and it can be quite confusing. Some settings are still fairly well hidden, even the basic ones. Companies don't really understand how long it takes to set up. Also, when changes are pushed, it can take their phone line off the system for twenty minutes to half an hour. Out-of-the-box functionality is an issue, too. I know that my company is different, however, the basics are always the same. You do your tap lines, zip lines, and stuff like that, then you get your internal phone line system. That can all be automated and scripted, and it's probably part of the automation process. However, I haven't really seen it.
NS
Senior SRE at IBM
Automated incident workflows have transformed on-call operations and improved response times
Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
13%
Manufacturing Company
10%
Government
6%
Performing Arts
16%
Financial Services Firm
10%
Manufacturing Company
7%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise18
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise14
Large Enterprise26
 

Questions from the Community

What do you like most about Cisco UCS Manager?
When one server fails, we can attach the service profile to a new server, which saves a lot of time.
What is your experience regarding pricing and costs for Cisco UCS Manager?
My experience with the pricing of Cisco UCS Manager ( /products/cisco-ucs-manager-reviews ) is that it is reasonable. Recently, we acquired an excellent bundle with significant discounts, with offe...
What needs improvement with Cisco UCS Manager?
For improvements, while the current graphical user interface is satisfactory, it could be further simplified for different tasks. While it has been improved from using Java to HTML, simplifying the...
What is your experience regarding pricing and costs for PagerDuty?
There was no relationship between setup cost and other factors.
What needs improvement with PagerDuty?
The system is very smooth right now.
What is your primary use case for PagerDuty?
We receive a notification if there are any failed jobs or operations. We have some Bamboo agents working, so if one of the jobs fails on one of these servers, PagerDuty Operations Cloud creates an ...
 

Overview

 

Sample Customers

Management Science Associates, Peak 10, Virtual Consulting Professionals
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring. Updated: December 2025.
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