We compared PagerDuty and Opsgenie based on our user's reviews in several parameters.
PagerDuty and Opsgenie both offer efficient incident management and alerting systems, seamless integrations with various tools, and valuable customer support. PagerDuty is praised for its comprehensive reporting and analytics, while Opsgenie stands out for its effective on-call scheduling and customizable automation processes. Users find both products to have positive return on investment, however, PagerDuty requires enhancements in incident management and customization options, while Opsgenie could benefit from optimizing user experience and functionality. Additionally, PagerDuty users find its pricing, setup cost, and licensing favorable, whereas Opsgenie users appreciate the competitive pricing and flexible licensing options. Overall, each product caters to different needs in incident management, customization, and pricing structures.
Features: PagerDuty's valuable features include efficient incident management, alerting capabilities, integrations, customization options, reporting, and customer support. Opsgenie focuses on incident management, alert notifications, integration with monitoring tools, scheduling, process automation, customization, easy interface, and flexibility.
Pricing and ROI: The setup cost for PagerDuty has been praised for being straightforward and hassle-free, making the initial onboarding process easier. On the other hand, Opsgenie is known for its minimal setup expenses, providing users with a cost-effective solution., PagerDuty and Opsgenie both provide positive ROI. PagerDuty focuses on improving team communication and troubleshooting capabilities, while Opsgenie streamlines processes and enhances collaboration within teams.
Room for Improvement: PagerDuty has room for improvement in areas such as mobile app interface, incident management effectiveness, customization options for notifications, integration process with other tools, on-call scheduling simplification, and reporting capabilities. Opsgenie could benefit from enhancements to optimize user experience and functionality.
Deployment and customer support: Comparing the user reviews, PagerDuty users had varying experiences with the duration required for deployment and setup, with some having separate timeframes for each. In contrast, Opsgenie users mentioned that deployment and setup often occurred within the same timeframe for them., PagerDuty's customer service receives praise for its helpful and knowledgeable support staff. Users appreciate the efficiency and effectiveness of their prompt response. Opsgenie's customer support is commended for its responsiveness and competence, ensuring reliable assistance.
The summary above is based on 26 interviews we conducted recently with PagerDuty and Opsgenie users. To access the review's full transcripts, download our report.
Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.
Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.
OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.