Opsgenie vs PagerDuty Operations Cloud comparison

Atlassian and PagerDuty are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #4 with an average rating of 8.5, while PagerDuty is ranked #1 with an average rating of 8.4. Atlassian holds a 11.9% mindshare in IMS, compared to PagerDuty’s 19.5% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 97% of PagerDuty users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

1,303 Views
1,303 Comparison Views

100% willing to recommend

PagerDuty Operations Cloud

Read 37 PagerDuty Operations Cloud reviews

4,266 Views
2,218 Comparison Views

97% willing to recommend

Opsgenie

PagerDuty Operations Cloud

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Executive SummaryUpdated on Nov 2, 2025

PagerDuty Operations Cloud and Opsgenie are both strong contenders in the incident management space. Opsgenie is seen as slightly more economical, while PagerDuty is credited with having more comprehensive features, making it better suited to large enterprise needs, particularly due to its integration and automation capabilities.

Features: PagerDuty Operations Cloud offers sophisticated alerting capabilities, automatic incident escalation, and comprehensive integration options. Opsgenie is valued for its ease of use, smooth integration with existing tools, and convenient on-call scheduling. Both platforms offer efficient notification systems, but PagerDuty stands out for its robustness in handling incident management.

Room for Improvement: Users suggest PagerDuty enhance integration depth, noise reduction, and refine user navigation and scheduling functionalities. Opsgenie could improve its pricing models, streamline interface components, enhance alert conversion to incidents, and add more integration options with third-party tools.

Ease of Deployment and Customer Service: Both PagerDuty and Opsgenie enjoy strong feedback for deployment ease and customer service. PagerDuty is commended for broad deployment options and effective technical support. Opsgenie's support is rated positively, especially in environments leveraging its integration with Jira Service Management.

Pricing and ROI: Opsgenie generally comes with a lower price tag, offering competitive packages, especially when bundled with Atlassian products. PagerDuty, while more expensive, provides a wider feature set and is considered worth the investment for larger enterprises needing comprehensive functionality, offering clear ROI through time savings and efficiency improvements.

To learn more, read our detailed Opsgenie vs. PagerDuty Operations Cloud Report (Updated: September 2025).

Buyer's Guide

Opsgenie vs. PagerDuty Operations Cloud

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsgenie

Ranking in IT Alerting and Incident Management

4th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

PagerDuty Operations Cloud

Ranking in IT Alerting and Incident Management

1st

Average Rating

8.8

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Process Automation (10th), AIOps (13th), Critical Event Management (CEM) (1st)

Mindshare comparison

As of November 2025, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 11.9%, down from 19.3% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 19.5%, down from 25.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
PagerDuty Operations Cloud	19.5%
Opsgenie	11.9%
Other	68.6%

IT Alerting and Incident Management

Featured Reviews

Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

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JeremyEmmett

Sr Director - Global Support APJ at HashiCorp

Centralized alert management with customizable routing and superior scheduling

Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can rely on the product to organize our schedules. We don't have to think about who will be next on-call. The system already gives us the answer. We don't have to waste time organizing how people are going to be covering each of their rotations. There's also an override option. So, it's easy to reschedule or reorganize our schedules when someone goes on vacation or when someone is on sick leave."

"I am a Jira admin. The best feature for me is that I do not need to write different code when I integrate with multiple applications. OpsGenie made it easier for me. All I need to do is create a field and give a value. I need to set the parameters and give a value. I can write only one script so that it directly interacts with my Jira and feeds all the data."

"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."

"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."

"Opsgenie is easy to configure and use."

"Opsgenie has streamlined our communications and alerting."

"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."

"One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was a bi-weekly on-call rotation, then it became once every three weeks, and after that, it was once every four weeks, so the on-call rotation with an alert feature was useful. My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company."

More Opsgenie pros

"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."

"PagerDuty helps you bifurcate teams and redirect alerts to specific teams"

"I'd rate the solution ten out of ten."

"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."

"The product easily integrates with other solutions."

"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."

"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."

"The initial setup is straightforward."

More PagerDuty Operations Cloud pros

Cons

"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."

"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user. It took me some time to figure out because it it was very small. You have a pencil icon that you need to click, but it was so small and in a place that wasn't so obvious, so this is an area for improvement in the solution. I couldn't find the icon myself and my manager had to show me where it is. Opsgenie needs to be more user-friendly, particularly when it comes to finding the "Add New Users" option in the on-call rotation feature. Other than that, the solution was very easy to use, and you can see both the open and closed alerts."

"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."

"We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version."

"In a future release, we would like to receive alerts when a specific threshold is reached and to escalate the reason for that alert."

"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."

"I would like to see reports that can provide us with integration with Jira or with another management solution, which I'm not sure Opsgenie provides. The integration is possible, however as Opsgenie reports is an area that needs to be addressed. An alert is received, and Opsgenie will immediately generate a ticket or card for that issue, track it, and provide a follow-up. Opsgenie will also track an issue's whole life cycle. This is something that I would like to see in Opsgenie."

"I would like to see improvements in reporting capabilities that could provide additional value."

More Opsgenie cons

"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."

"PagerDuty's webhooks need some improvement."

"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."

"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."

"Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in."

"It cannot be integrated with our upgraded Jira system."

"I would like to see more content in the notification messages; although, that might be a configuration on our end."

"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."

More PagerDuty Operations Cloud cons

Pricing and Cost Advice

"From the pricing perspective, they are on the higher side as compared to other competitors."

"The solution's prices are exorbitant."

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"The cost of the solution depends on the package you select and is per user."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

More Opsgenie pricing and cost advice

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"The pricing may be about $1,000 per user."

"The cost is based on the package you select."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

More PagerDuty Operations Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

27%

Performing Arts

10%

Transportation Company

Retailer

Computer Software Company

15%

Performing Arts

14%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	11
Large Enterprise	19

Questions from the Community

What do you like most about Opsgenie?

That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.

See all answers

What is your experience regarding pricing and costs for Opsgenie?

The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.

See all answers

What needs improvement with Opsgenie?

Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...

See all answers

What do you like most about PagerDuty?

The product easily integrates with other solutions.

See all answers

What is your experience regarding pricing and costs for PagerDuty?

The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...

See all answers

What needs improvement with PagerDuty?

See all answers

Comparisons

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Compared 13% of the time

Splunk On-Call vs Opsgenie

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Compared 9% of the time

Everbridge IT Alerting vs Opsgenie

Compared 8% of the time

AlertOps vs Opsgenie

Compared 4% of the time

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JIRA Service Management vs PagerDuty Operations Cloud

Compared 14% of the time

Rootly vs PagerDuty Operations Cloud

Compared 11% of the time

xMatters vs PagerDuty Operations Cloud

Compared 9% of the time

Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 9% of the time

ServiceNow vs PagerDuty Operations Cloud

Compared 6% of the time

More PagerDuty Operations Cloud Competitors

Product Reports

Buyer's Guide

Opsgenie

October 2025

Download Opsgenie product report

Buyer's Guide

PagerDuty Operations Cloud

October 2025

Download PagerDuty Operations Cloud product report

Overview

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Atlassian

The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

PagerDuty Features

PagerDuty has many valuable key features. Some of the most useful ones include:

650+ integrations
Alerting
Native apps with push notifications
On-call duty scheduling
Automatic escalation of alerts
Reliable, distributed architecture
Incident reporting
Real-time monitoring
Network analysis
Issue tracking
Access controls/permissions
Service Level Agreement (SLA) management

PagerDuty Benefits

There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.

Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.

Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.

Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.

CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

PagerDuty

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Buyer's Guide

Opsgenie vs. PagerDuty Operations Cloud

September 2025

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