Opsgenie vs PagerDuty Operations Cloud comparison

Atlassian and PagerDuty are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #4 with an average rating of 8.5, while PagerDuty is ranked #1 with an average rating of 8.2. Atlassian holds a 10.9% mindshare in IMS, compared to PagerDuty’s 17.3% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 97% of PagerDuty users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

1,264 Views
1,264 Comparison Views

100% willing to recommend

PagerDuty Operations Cloud

Read 45 PagerDuty Operations Cloud reviews

4,153 Views
2,118 Comparison Views

97% willing to recommend

Opsgenie

PagerDuty Operations Cloud

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Executive SummaryUpdated on Nov 2, 2025

PagerDuty Operations Cloud and Opsgenie are both strong contenders in the incident management space. Opsgenie is seen as slightly more economical, while PagerDuty is credited with having more comprehensive features, making it better suited to large enterprise needs, particularly due to its integration and automation capabilities.

Features: PagerDuty Operations Cloud offers sophisticated alerting capabilities, automatic incident escalation, and comprehensive integration options. Opsgenie is valued for its ease of use, smooth integration with existing tools, and convenient on-call scheduling. Both platforms offer efficient notification systems, but PagerDuty stands out for its robustness in handling incident management.

Room for Improvement: Users suggest PagerDuty enhance integration depth, noise reduction, and refine user navigation and scheduling functionalities. Opsgenie could improve its pricing models, streamline interface components, enhance alert conversion to incidents, and add more integration options with third-party tools.

Ease of Deployment and Customer Service: Both PagerDuty and Opsgenie enjoy strong feedback for deployment ease and customer service. PagerDuty is commended for broad deployment options and effective technical support. Opsgenie's support is rated positively, especially in environments leveraging its integration with Jira Service Management.

Pricing and ROI: Opsgenie generally comes with a lower price tag, offering competitive packages, especially when bundled with Atlassian products. PagerDuty, while more expensive, provides a wider feature set and is considered worth the investment for larger enterprises needing comprehensive functionality, offering clear ROI through time savings and efficiency improvements.

To learn more, read our detailed Opsgenie vs. PagerDuty Operations Cloud Report (Updated: December 2025).

Buyer's Guide

Opsgenie vs. PagerDuty Operations Cloud

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsgenie

Ranking in IT Alerting and Incident Management

4th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

PagerDuty Operations Cloud

Ranking in IT Alerting and Incident Management

1st

Average Rating

8.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Process Automation (11th), AIOps (14th), Critical Event Management (CEM) (1st)

Mindshare comparison

As of December 2025, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 10.9%, down from 18.9% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 17.3%, down from 24.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
PagerDuty Operations Cloud	17.3%
Opsgenie	10.9%
Other	71.8%

IT Alerting and Incident Management

Featured Reviews

Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

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Hempreet Singh

Digital Specialist Engineer at a consultancy with 10,001+ employees

On-call automation has reduced downtime and has enabled faster incident response at scale

Even though PagerDuty Operations Cloud is a strong platform, many things can be improved. Analytic and reporting depth can be improved with better depth. Noise suppression and alert grouping robustness can be improved because sometimes the grouping becomes vague and somewhat unclear. Usability can improve, and user interface and user experience can improve because it becomes quite complex for new users. Integration and ecosystem limitations can be improved, as well as cost because for small or mid-sized organizations, it would become quite expensive to pay for this solution. Complexity for smaller teams or simpler needs can also improve. I think we can have richer analytics, and the reporting dashboards can improve. More robust noise suppression can help us. Native support for alert attachment can help us. A simpler user interface and user experience can be implemented, and pricing tiers and models should be more favorable. Accessible documents and easier onboarding can help a lot.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The rotation and scheduling are beneficial."

"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."

"Opsgenie has streamlined our communications and alerting."

"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."

"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."

"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."

"We can rely on the product to organize our schedules. We don't have to think about who will be next on-call. The system already gives us the answer. We don't have to waste time organizing how people are going to be covering each of their rotations. There's also an override option. So, it's easy to reschedule or reorganize our schedules when someone goes on vacation or when someone is on sick leave."

"Opsgenie is easy to configure and use."

More Opsgenie pros

"PagerDuty's notification process is the most valuable feature."

"I'd rate the solution ten out of ten."

"PagerDuty helps you bifurcate teams and redirect alerts to specific teams"

"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."

"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."

"Alert deduplication and noise reduction for alerts are the major features that I found useful."

"The product has valuable on-call scheduling, escalation, and incident workflow management features."

"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

More PagerDuty Operations Cloud pros

Cons

"I would like to see improvements in reporting capabilities that could provide additional value."

"OpsGenie needs to keep up with its competitors in terms of new features and pricing."

"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."

"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."

"I would like to see reports that can provide us with integration with Jira or with another management solution, which I'm not sure Opsgenie provides. The integration is possible, however as Opsgenie reports is an area that needs to be addressed. An alert is received, and Opsgenie will immediately generate a ticket or card for that issue, track it, and provide a follow-up. Opsgenie will also track an issue's whole life cycle. This is something that I would like to see in Opsgenie."

"The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian."

"They could introduce many more features."

"The user interface could be improved."

More Opsgenie cons

"I would suggest that the calling service could be adjusted since if a system goes down, the user receives continuous calls, which can be overwhelming."

"I think the view on the website regarding how we see the chart and graph of who is on-call at what time could be improved."

"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."

"They could include incident merging and alert grouping features in the product."

"More analytics can be brought into PagerDuty Operations Cloud; while I know there are some, they still seem basic to me, and having options for user-customized charts would be really helpful, especially in this GenAI world where prompts can yield valuable data."

"I would like to see more content in the notification messages; although, that might be a configuration on our end."

"Even though PagerDuty Operations Cloud is a strong platform, many things can be improved."

"It’s quite hard to reach the support team."

More PagerDuty Operations Cloud cons

Pricing and Cost Advice

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

"The cost of the solution depends on the package you select and is per user."

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"The solution's prices are exorbitant."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

More Opsgenie pricing and cost advice

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

"The pricing may be about $1,000 per user."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"There is a license needed to use PagerDuty."

More PagerDuty Operations Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

13%

Computer Software Company

11%

Transportation Company

Manufacturing Company

Performing Arts

16%

Financial Services Firm

10%

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	14
Large Enterprise	25

Questions from the Community

What do you like most about Opsgenie?

That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.

See all answers

What is your experience regarding pricing and costs for Opsgenie?

The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.

See all answers

What needs improvement with Opsgenie?

Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...

See all answers

What is your experience regarding pricing and costs for PagerDuty?

I do not have any information regarding the pricing, setup cost, or licensing, as those details are managed by the organizational leadership.

See all answers

What needs improvement with PagerDuty?

I would suggest that the calling service could be adjusted since if a system goes down, the user receives continuous calls, which can be overwhelming. Once a user acknowledges the alert, it may be ...

See all answers

What is your primary use case for PagerDuty?

My main use case for PagerDuty Operations Cloud is to set up alerts for any failures, such as when one server is down, a particular service is down, or when APIs are not responding due to technical...

See all answers

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Compared 13% of the time

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Compared 10% of the time

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Compared 9% of the time

Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 8% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

Opsgenie

December 2025

Download Opsgenie product report

Buyer's Guide

PagerDuty Operations Cloud

December 2025

Download PagerDuty Operations Cloud product report

Overview

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Atlassian

The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

PagerDuty Features

PagerDuty has many valuable key features. Some of the most useful ones include:

650+ integrations
Alerting
Native apps with push notifications
On-call duty scheduling
Automatic escalation of alerts
Reliable, distributed architecture
Incident reporting
Real-time monitoring
Network analysis
Issue tracking
Access controls/permissions
Service Level Agreement (SLA) management

PagerDuty Benefits

There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.

Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.

Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.

Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.

CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

PagerDuty

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Buyer's Guide

Opsgenie vs. PagerDuty Operations Cloud

December 2025

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