Service and Support
Cisco Meraki Wireless LAN users rate customer service and technical support highly. Customer service scores range from 8 to 10. Technical support is praised for being responsive and knowledgeable, though some users find first-level support lacking in expertise. Support is accessible via calls or the dashboard, with quick response times. While many find the service excellent, some note delays in response and resolution. The support is described as reliable with improvements desired in providing comprehensive knowledge bases.
Deployment
Many users find Cisco Meraki Wireless LAN's initial setup straightforward, describing it as easy and intuitive. Some with more experience deploy quickly, even in under an hour, while larger deployments vary in complexity and time. A small number encountered some challenges, often due to specific configurations or lack of technical background. Generally, the setup benefits from its plug-and-play capability, making it manageable for both small and large installations with minimal support.
Scalability
Cisco Meraki Wireless LAN supports smooth scaling. Users highlight its cloud-based nature, enabling effortless addition of devices. It's suited for diverse organizations, though some mention cost challenges. Many companies use Meraki across locations, benefiting from easy configuration and management. While scalability receives praise, there's feedback on licensing and hardware scale limitations. Still, users appreciate its adaptability to meet growing needs, handling thousands of users effectively, and preparing for future expansions with minimal issues.
Stability
Most users find Cisco Meraki Wireless LAN stable, reliable, and resilient, though there can be issues with firmware updates, old devices, and DNS resolution. Stability is often praised, especially in large environments with many clients. Some note dependency on stable internet and occasional authentication issues. Ratings vary, often between seven to ten out of ten. It is suitable for medium to enterprise-level needs, offering manageable and secure operations.