BMC Helix Discovery vs ServiceNow Discovery comparison

BMC Helix Discovery
Read 22 BMC Helix Discovery reviews
  • 3,330 Views
  • 1,584 Comparison Views
90% willing to recommend
ServiceNow Discovery
Read 39 ServiceNow Discovery reviews
  • 871 Views
  • 395 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between BMC Helix Discovery and ServiceNow Discovery based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed BMC Helix Discovery vs. ServiceNow Discovery Report (Updated: June 2024).
Buyer's Guide
BMC Helix Discovery vs. ServiceNow Discovery
June 2024
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Categories and Ranking

BMC Helix Discovery
Ranking in IT Asset Management
2nd
Average Rating
8.6
Number of Reviews
22
Ranking in other categories
No ranking in other categories
ServiceNow Discovery
Ranking in IT Asset Management
6th
Average Rating
8.2
Number of Reviews
39
Ranking in other categories
Server Monitoring (3rd), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of June 2024, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 9.0%, up from 8.0% compared to the previous year. The mindshare of ServiceNow Discovery is 5.9%, up from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
Unique Categories:
No other categories found
Server Monitoring
7.4%
 

Q&A Highlights

MOHSIN SHAWL - PeerSpot reviewer
Jan 06, 2023
Which product do you prefer: BMC Helix Discovery or ServiceNow Discovery?
I have implemented both, and BMC Helix Discovery including its earlier versions is a far easier solution to implement than the ServiceNow Discovery offering. The BMC discovery solution integrates with Remedy and ServiceNow CMDBs and is also a technically superior product if you also want application service mapping. Contact me directly if you need a more detailed explanation.
See all answers
 

Featured Reviews

Shahriyar Atayev - PeerSpot reviewer
Jan 10, 2023
Good reporting, security, and works in multi-cloud environments
The primary use case of this solution is to discover all devices connected to the network. We use it for computer systems, laptops, printers, switches, IP phones, and servers.We are using it for creating reports about discovered OS versions and installed patches. We connected ADDM with the CMDB of…
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Erikjan Niejenhuis - PeerSpot reviewer
Aug 31, 2022
Helpful in discovering vulnerabilities and used software assets
ServiceNow is agentless. This has advantages if you're not utilizing the CPU space of the machines you are discovering. However, the downside is that you always have to discuss logging into servers. It also requires credentials and figuring out where to store them, so an agent solution is likely easier because you only have the credential issue when installing it. After that, you are always in direct contact with your devices. This is also true for cloud because it tends to be immutable once deployed, and an agent makes it much easier to get on those devices. I believe ServiceNow is planning to add an agent, but it does not have that feature today. Regarding additional features, I believe ServiceNow is planning an introduction in more countries and adding service mapping, which goes beyond the discovery. The addition will try logging into a machine and discovering what connections one node has to another node or a database. Based on that, it will update the connections in the CMDB. So rather than observing the infrastructure and CIs, it observes the services. That will be another part of a separate contract.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a scalable solution."
"It is a stable solution. The stability is okay."
"The most valuable feature of the solution is its application dependency mapping."
"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."
"Accuracy and clarity are vastly improved for the service lines."
"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"The solution is definitely useful."
More BMC Helix Discovery pros
"The most valuable feature is its integration with CMDB, as it collects all the data."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."
"They have a very good network in the infrastructure of Discovery."
"It has given us an understanding of each layer from a server application."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
More ServiceNow Discovery pros
 

Cons

"The solution is definitely useful."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"If the dependency maps can go live and we can work through the process with a click, we're reaching the stage where issues are identified and mitigated. It would be ideal if we could utilize it to reduce vulnerabilities or address any other feedback."
"The monitoring tools could be more stable."
"BMC Helix Discovery needs more customization options."
"An area that can be improved is the IoT."
"The product is not fully automated."
"There is still room for improvement in terms of stability."
More BMC Helix Discovery cons
"I feel that credential-less discovery could be improved."
"The product could improve some of the visualization and architecture setups."
"ServiceNow Discovery should improve its cloud capabilities."
"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."
"The solution is too high priced."
"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."
"They can expand on the plugins for some of the other tools."
"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
More ServiceNow Discovery cons
 

Pricing and Cost Advice

"I rate the pricing an eight out of ten. All BMC products are expensive."
"The solution offers yearly licenses."
"The licensing fee is very low."
"We have a perpetual license for the solution."
"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."
"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."
"It's not a cheap product. But the benefits it delivers is that it's a fair price."
"The licenses are very complex and quite costly."
More BMC Helix Discovery pricing and cost advice
"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."
"It is not recommended for smaller companies because of the price."
"The product is not cheap."
"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."
"This is expensive, but it meets our needs."
"It is an expensive product with a price that depends on the models that you wish to purchase."
"The solution is very expensive."
"If the product is not deployed properly, it can be very expensive."
More ServiceNow Discovery pricing and cost advice
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Answers from the Community

MOHSIN SHAWL - PeerSpot reviewer
Jan 6, 2023
Jan 6, 2023
Which product do you prefer: BMC Helix Discovery or ServiceNow Discovery?
Hello Mohsin, Unfortunately, I don't have experience with ServiceNow Discovery. But I have been using BMC Helix Discovery for more than five years. It is a really fast and user-friendly system. There is no need for an agent when installing the solution. I recommend this solution.
2 out of 3 answers
CG
Dec 23, 2022
I have implemented both, and BMC Helix Discovery including its earlier versions is a far easier solution to implement than the ServiceNow Discovery offering. The BMC discovery solution integrates with Remedy and ServiceNow CMDBs and is also a technically superior product if you also want application service mapping. Contact me directly if you need a more detailed explanation.
Read full answer
Madhurima Singh - PeerSpot reviewer
Dec 26, 2022
Hi Mohsin, Not only BMC Helix or ServiceNow Discovery, but a few other Discovery tools are also available in the market and every discovery tool has a unique feature, hence as per me, choosing a discovery tool for your organization should be based on the organization's needs and infrastructure. I suggest you go for proper requirement assessment sessions, i.e. infrastructure architecture, existing implemented tools, their features, use, possibilities & integrations, kind of devices in scope to discover, focused data center discovery,  focused client-side discovery, or both. What I mean to say is do not choose any tool for its features but choose the one best suitable for your organization that can provide the best output with less investment after a proper assessment of the organization's requirements and expectations from a tool. I know my reply to your query is not the exact answer you looked for but yes, this is what I would suggest to you on the basis of my experience. As far as tool comparison is concerned, you can find it in many places with the help of search engines but I think once you know what you want then reading tool features on the tool's official website will help you more to choose the best suitable Discovery tool for your organization. Thanks, Madhurima
Read full answer
See all 3 answers
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
16%
Manufacturing Company
8%
Energy/Utilities Company
7%
Computer Software Company
16%
Financial Services Firm
15%
Healthcare Company
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC Helix Discovery?
I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...
See all answers
What is your experience regarding pricing and costs for BMC Helix Discovery?
It's not a cheap product. When you get the ITSM, you get a specific bundle of licensing: Discovery, optimization, AI, and everything. Moreover, the benefit it delivers is that it's a fair price. Mo...
See all answers
What needs improvement with BMC Helix Discovery?
An area that can be improved is the IoT. I have a customer here in Brazil interested in using it to discover assets that are not technology assets, like in a factory where you have machines that yo...
See all answers
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
See all answers
What is your experience regarding pricing and costs for ServiceNow Discovery?
The solution is expensive. I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
See all answers
What needs improvement with ServiceNow Discovery?
Pricing could be improved to better accommodate various customer needs and business models. It ultimately depends on the specific requirements and budget constraints of each customer.
See all answers
 

Comparisons

ServiceNow vs BMC Helix Discovery Logo
ServiceNow vs BMC Helix Discovery
Compared 65% of the time
Device42 vs BMC Helix Discovery Logo
Device42 vs BMC Helix Discovery
Compared 9% of the time
BMC Remedy vs BMC Helix Discovery Logo
BMC Remedy vs BMC Helix Discovery
Compared 8% of the time
Qualys VMDR vs BMC Helix Discovery Logo
Qualys VMDR vs BMC Helix Discovery
Compared 3% of the time
Lansweeper vs BMC Helix Discovery Logo
Lansweeper vs BMC Helix Discovery
Compared 3% of the time
More BMC Helix Discovery Competitors
Tanium vs ServiceNow Discovery Logo
Tanium vs ServiceNow Discovery
Compared 28% of the time
Microsoft Configuration Manager vs ServiceNow Discovery Logo
Microsoft Configuration Manager vs ServiceNow Discovery
Compared 16% of the time
Lansweeper vs ServiceNow Discovery Logo
Lansweeper vs ServiceNow Discovery
Compared 10% of the time
ScienceLogic vs ServiceNow Discovery Logo
ScienceLogic vs ServiceNow Discovery
Compared 8% of the time
Qualys VMDR vs ServiceNow Discovery Logo
Qualys VMDR vs ServiceNow Discovery
Compared 4% of the time
More ServiceNow Discovery Competitors
 

Product Reports

Buyer's Guide
BMC Helix Discovery
June 2024
BMC Helix Discovery reportDownload BMC Helix Discovery product report
Buyer's Guide
ServiceNow Discovery
May 2024
ServiceNow Discovery reportDownload ServiceNow Discovery product report
 

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping
No data available
 

Learn More

BMC
Video not available
ServiceNow
 

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them. 

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

 

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
York, National Grid, DXC Technology, experian, BEACHBODY
Buyer's Guide
BMC Helix Discovery vs. ServiceNow Discovery
June 2024
Free Report: BMC Helix Discovery vs. ServiceNow Discovery
Find out what your peers are saying about BMC Helix Discovery vs. ServiceNow Discovery and other solutions. Updated: June 2024.
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