We performed a comparison between BMC Helix Discovery and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is definitely useful."
"The most valuable feature is the automated service mapping."
"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"A valuable feature concerns the ability to integrate with different solutions."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"The most valuable feature of the solution is its application dependency mapping."
"The solution is very stable and powerful."
"The workflow makes things extremely efficient and it improves effectiveness."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"It has an excellent capability to integrate different access points."
"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
"Change management is most valuable."
"We used ServiceNow for change management, release management, and event management."
"It has more extensive features as compared to the other competitors."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."
"An area that can be improved is the IoT."
"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."
"There is still room for improvement in terms of stability."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"The user interface for accessing assistance sometimes disconnects."
"The solution's user experience could be improved concerning its UI and portals."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. BMC Helix Discovery is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BMC Helix Discovery is most compared with BMC Remedy , Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and OutSystems. See our BMC Helix Discovery vs. ServiceNow report.
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