We performed a comparison between BMC Helix Discovery and BMC Remedy based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the solution is its application dependency mapping."
"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"BMC Helix Discovery is very intuitive."
"The most valuable feature is the automated service mapping."
"It is a stable solution. The stability is okay."
"BMC provides great support. As managed service support, they are gold."
"It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"The solution helps us manage, escalate, and solve incidents."
"It includes features for automation, such as smart reporting capabilities."
"The product has excellent support for remote and hybrid environments."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"The incident management console is available out of the box."
"A review of end of life data would be nice."
"The product is not fully automated."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"An area that can be improved is the IoT."
"The license model could be more flexible and cheaper pricing."
"The monitoring tools could be more stable."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"The solution is definitely useful."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"BMC Remedy's change management module needs enhancement."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"The tool is very old."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while BMC Remedy is ranked 5th in IT Asset Management with 23 reviews. BMC Helix Discovery is rated 8.6, while BMC Remedy is rated 8.0. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". BMC Helix Discovery is most compared with ServiceNow, Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas BMC Remedy is most compared with ServiceNow, Snow License Manager, Qualys VMDR, ManageEngine IT Asset Management and BMC Track-It!. See our BMC Helix Discovery vs. BMC Remedy report.
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