We performed a comparison between Microsoft Configuration Manager and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It works well for the endpoints for the customer I'm consulting. It has a bunch of knobs, and you can tune it to do lots of things."
"Patching is very effective and reporting is very good."
"The initial setup is straightforward and not too complicated."
"Provides great insight into the functionalities of the data scope."
"Microsoft Configuration Manager gives different tools in one solution."
"SCCM does everything from A to Z for a Windows operating system."
"It's helped us solve problems surrounding patching, installing, and reporting different patches, etc., on the virtual machines."
"The solution effectively handles inventory management, deployment, and reporting."
"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."
"They have a very good network in the infrastructure of Discovery."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"The most valuable feature of ServiceNow Discovery is its performance."
"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."
"ServiceNow Discovery works better than other products I've used."
"This solution provides excellent insights."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"I want the system to provide some dependency relations. I would also like to see the relationship between different machines."
"SCCM can improve on third-party application support."
"The solution should be more compatible with different versions of Linux."
"SCCM does not scale well, which is one of the reasons we are not going to continue to use it."
"Microsoft should extend support for additional platforms."
"Regarding this, I'd like to mention the agent situation. When the agent on an end-user device is not functioning correctly, it can be quite problematic. It would be highly beneficial if there were a self-healing mechanism in place. Essentially, if the agent becomes corrupted or encounters issues, it should be able to rectify itself autonomously. This is particularly critical because, in order to utilize a tool like MECM (assuming you're referring to Microsoft System Center Configuration Manager), we need to deploy agents, known as AsMs, on all the devices we use, such as Windows 10 or Windows Server. Sometimes, when we deploy configurations or updates, they don't apply properly due to agent issues. This issue has been present since we began using MECM around 23 years ago. Unfortunately, there is currently no built-in mechanism for the agent to detect its own problems and initiate self-repair. Microsoft doesn’t have any feature to scan vulnerabilities and hence, they could include those."
"The database should be made to be more stable and robust, but not so much the configuration."
"I currently need to increase my compliance level in the patching processes which this solution could improve on."
"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."
"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."
"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
"The solution is too high priced."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."
"Without improvement in the patters, applications can't be discovered"
"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."
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Microsoft Configuration Manager is ranked 2nd in Server Monitoring with 78 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 37 reviews. Microsoft Configuration Manager is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, Microsoft Intune, BigFix and BMC Client Management, whereas ServiceNow Discovery is most compared with Tanium, Lansweeper, AWS Cloud Map, ScienceLogic and SolarWinds Server and Application Monitor. See our Microsoft Configuration Manager vs. ServiceNow Discovery report.
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