BeyondTrust Privileged Remote Access vs Splashtop Remote Support comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

BeyondTrust Privileged Remo...
Ranking in Remote Access
6th
Average Rating
8.6
Number of Reviews
21
Ranking in other categories
Privileged Access Management (PAM) (3rd)
Splashtop Remote Support
Ranking in Remote Access
17th
Average Rating
8.0
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2024, in the Remote Access category, the mindshare of BeyondTrust Privileged Remote Access is 3.4%, up from 2.2% compared to the previous year. The mindshare of Splashtop Remote Support is 1.7%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
Unique Categories:
Privileged Access Management (PAM)
6.0%
No other categories found
 

Featured Reviews

PR
Oct 21, 2022
The solution has streamlined user onboarding and has built-in remote support
I like the enterprise credential manager. It's a connector that sits in PRA and tests the credentials for the end user with a process that will clean the password. This is one of PRA's primary features and simplifies user onboarding. There aren't many restrictions or complications. We can add the user while only opening one port, which is more than enough to access the PRA server. Every organization requires only four critical servers out of a hundred and some 50 production servers. In PRA, it's easy to secure production and non-production environments. You can secure an organization's entire ecosystem. On a development server, we have privileged access and essential activities we will perform in production. The development server will be onboarded, and the consumed license will be less compact than other products. Connecting to the target server takes at least 30 seconds with other tools. It is more straightforward in PRA, so the target connection takes five or ten seconds. Managing users, accounts, and services and upgrading the agents are all incredibly straightforward. There are two methods of integration. We don't need to create accounts when it's onboarded to the PRA solution because the same server has already been onboarded to the process. You can initiate multiple sessions across the solution whenever your user wants. You can open the same server and various licenses. Users can unlock numerous servers and other products, features, and tasks. Users who don't want to access the server directly can initiate a connection without worrying about the desktop. Let's say I'm a user with access to the production server. I'll be using a privileged account with access to the development server. Usually, a PAM solution will try to secure one leader-created account so they don't need to worry about the development account. There is a single pane of glass so the user can be brought into the PRA solution in a fraction of a second. My area account will be given to the dynamic team to add some security groups, and the security group will be added to my PRA solution. If I'm in that security group, I'll be able to see all my servers easily. Nobody can log in through my server without PRA access, so it maintains excellent access control. Even if I know the password, I cannot access the server because that is a restriction we can implement across the organization. We can ensure that any protocol—43, 00, SDP, 22, etc.—goes through PRA. This is a simple tool, and any access management person can easily handle it. They can see the system information, including the voice operating system details. Everything will be flashed over there. There are two methods of connecting to PRA: jump client and jumpoint. The jumpoint method is agentless. If there's a critical server where the owner doesn't allow you to install an agent, you can still onboard that server into the PRA solution with the agentless method. Another great feature is built-in remote support. If an administrator needs help from the vendor, a third-party provider, or someone else within their organization, they can invite the person from within the PRA console. We can restrict the person's access to only what's necessary to provide support. With other tools, I would need to set up a video conference on WebEx or Teams and share my screen with them, and everything is in the picture. PRA lets you invite somebody immediately from within the console. There is a small tab on the right side. I can put the email address in and send an invitation to the other person's mailbox. They only need to launch the URL to join my session quickly. This works on mobile devices. They can use their mobile phone to log into my session and access me. If they want to do mouse control, I can allow them to work on my screen. I can minimize my session and do other work. I can also see a complete recording of the third-party support's troubleshooting steps. I can provide direct access to the vendor through a separate app, but I have to open that domain. For example, if you are from XYZ domain, I can just add the domain to PRA and provide access, but creating an AD account for the vendor is a better option. However, most organizations will never give direct access to any third party. Instead, we'll create a dummy account that will be set up using my ID, and that account will be shared with you. I must access that secure area through my account whenever you want to log in. It's convenient for the third-party vendor, and the session is monitored, so you don't need to worry about complaints. Third parties shouldn't have direct access, but maybe some guy also can log into the domain using this password. We create an account in our environment that provides access to the PRA control. They can easily access the solution using their account in my domain. The vault functionality is straightforward. I have an account managed by Password Safe, which holds the password. Every password change is tracked in the vault, so I don't need to worry about that. I log into PRA and launch a server. Then it will prompt me for my service or local account. It's my only account. I can keep the service account, and this PRA solution will pull the service account's password from the vault. It is going to this credential over here when I log into the PRA solution, which works in this space. BeyondTrust has multiple products, including Password Safe and PRA, integrated natively. Providing direct access to Password Safe might cause some issues, which is why PRA exists. We want to restrict the direct access to Password Safe for anyone except the password administrator. A user could be an administrator or end-user when they are onboarded to our service area, and the administrator will be onboarded for the accounts in Password Safe. That's why we keep passwords in the vault and only provide access to the PRA solution. PRA will retrieve the passwords. If there is a server on which other services are running, PRA doesn't consider anything like it for the account. You can initiate the session and open the session server. You can see what services are running from there or whether the password has changed. Password Safe performs every job, and PRA is only an intermediary that takes the password from the person and opens the session. It's like a proxy server or a jump server.
OA
Dec 15, 2023
Offers remote support and management is easy
We use Splashtop Remote Support for the remote server support.  The tool's most valuable features are pricing and easy management.  Splashtop Remote Support needs to improve customization.  I have been using the product for three years.  My company has less than 100 users. The tool is scalable.…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This product is very stable and scalable. This is an excellent platform."
"The visibility of the solution's Vault works as it is supposed to: out-of-the-box for domain accounts, endpoints, and local accounts associated with discovery jobs."
"Its initial setup process is straightforward."
"The project goal was to allow staff to run applications with admin privileges without being admins, which was the product's most important feature."
"The security provided by PRA when it comes to access for remote and privileged users has been outstanding. It has met all of our objectives, everything from password rotation to securing and allowing us to clamp down access to the auditing and monitoring features."
"The product has improved remote support capabilities since it works fine."
"It is a real fortress. Its security is very strong. Multi-factor came as a feature out-of-the-box, which was big for us. That helps us meet another compliance requirement. It enforces encryption. Nobody can see what we are doing in our remote system if they happen to be listening for unencrypted traffic. That is its biggest strength."
"One of the features that I really like about it is the ability to set a start date, time, and end date for the access. For example, you can set the access for a person from tomorrow, Monday, or Tuesday and ending on a specific period of the day or a specific date. That's really quite helpful."
"The solution is very fast."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"The tool's most valuable features are pricing and easy management."
"The initial setup is simple."
 

Cons

"They could probably integrate a wizard or something like that to add a new use case. It could be something that makes it easier to add a new use case."
"The integration client, backup solution, and SSO setup and provisioning could be improved. There isn't any documented or supported user provisioning currently, which slows down the processes of onboarding and assigning permissions. I would like to see this improved soon."
"Changing your password should be simplified, and there should not be a charge for it."
"It would be very nice if it has an enterprise vault. Currently, it can interact with Password Safe, which is a separate solution and equivalent to Thycotic Secret Server. Instead of having Password Safe as a separate entity, they should combine it with BeyondTrust Privileged Remote Access. They have done it in some way, but it is not an enterprise tech solution."
"Its access process for third-party vendors needs to be simplified."
"The integration of the solution with many platforms is a difficult area to manage and needs to be made easy."
"In terms of the ability to automate the creation of new accounts within it, it's still a bit laborious."
"The price is pretty expensive."
"Splashtop Remote Support needs to improve customization."
"The solution should add more options and tools for shortcuts, administration, etc."
"The integration features could be better."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
 

Pricing and Cost Advice

"Its price is pretty good for the features and services that it provides. It is not outrageous. I'm not aware of any additional charges or anything like that."
"My client found the solution a bit expensive but considering their use case and requirements, they didn't have any other choice. As far as I know, implementation and licensing are the only costs."
"The price is pretty expensive, but you get what you pay for and this is a great product."
"Don't get into a situation where you are licensing per desktop or per person until you fully understand the licensing."
"PRA's pricing is competitive."
"I wasn't directly involved in the licensing and pricing, but I can say that PRA is licensed per endpoint added to the Vault. I would advise users to take frequent exports of their license usage package; it's a simple feature that provides a spreadsheet of every machine in the Vault. This helps to cut down on duplicate licenses, which can happen by adding the same endpoint using an IP address and a fully qualified domain name, for instance. The implementation is an additional cost, and they offer several tiers, so the price varies. There are also some optional add-ons, so I would advise people to research the product well and find out precisely what they need regarding features. The Advanced Web Access add-on provides some required functionality when interfacing with websites; that's one to consider."
"I wish it was a little bit cheaper, but when a product is as solid as this, I understand what the cost does. It helps them to make sure it stays that way. If you want a reliable, solid product, you're going to pay more."
"Though the solution was a bit expensive, the overall pricing was average."
"The licensing fees are less than $400 per year."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
10%
Government
9%
Manufacturing Company
7%
Computer Software Company
19%
Comms Service Provider
8%
Government
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BeyondTrust Privileged Remote Access?
The product has improved remote support capabilities since it works fine.
What needs improvement with BeyondTrust Privileged Remote Access?
The issue I found with the product revolves around the fact that RDP and SSH sessions take too much time, making it an area of concern where improvements are required. The product should be able to...
What is your primary use case for BeyondTrust Privileged Remote Access?
I use the tool in my lab. I am involved in the product's testing phase in my lab, where I am trying to check out the solution.
What do you like most about Splashtop Remote Support?
The tool's most valuable features are pricing and easy management.
What needs improvement with Splashtop Remote Support?
Splashtop Remote Support needs to improve customization.
What is your primary use case for Splashtop Remote Support?
We use Splashtop Remote Support for the remote server support.
 

Also Known As

Bomgar Privileged Access
No data available
 

Overview

 

Sample Customers

Horizon Beverage, Air Liquide, Gateway Bank of Florida
Toyota, AT&T, Isuzu, Goodwill
Find out what your peers are saying about BeyondTrust Privileged Remote Access vs. Splashtop Remote Support and other solutions. Updated: June 2024.
787,779 professionals have used our research since 2012.