In summary, Microsoft Intune and Jamf Pro both offer competitive pricing options, valuable investment returns, and efficient device management capabilities. However, Microsoft Intune could benefit from UI enhancements and improved integration with other Microsoft products, while Jamf Pro excels in quicker setup processes, user-friendly interfaces, and detailed reporting functionalities. Both receive positive feedback on customer service and support, with Microsoft Intune focusing on prompt assistance and Jamf Pro on knowledgeable representatives.
The summary above is based on 207 interviews we conducted recently with Microsoft Intune and Jamf Pro users. To access the review's full transcripts, download our report.
"The Automated Device Enrolment is great!"
"I am most excited about a feature that is called User-Initialed Enrollment."
"We can see every single Mac is on which macOS version so we can help users if needed to update their Macs to a saved and current version."
"I can add policies, configuration profiles, patch management, and smart group membership to one single view, and this is very helpful at a glance."
"I have been using Jamf Pro for a few years now, and I'm impressed with its functionality and ease of use."
"Policies are a great feature that allows us to push certain restrictions to devices that require them, such as the younger generation of students we have."
"The remote wipe and lock features are by far the best tools."
"The ability to put a device into a lost mode state that will report locations as it checks in has allowed us to retrieve so many lost devices."
"Autopilot is a great feature. Most users are looking for a zero-touch deployment."
"It is a helpful tool to manage BYOD policies."
"It's easy to manage and easy to configure."
"We have a BYOD policy, and this solution helps us manage our devices."
"If the product works, remote access will be a benefit. To this point we have not had reason to have confidence in achieving that access."
"The performance of Microsoft Intune is good."
"Agile and easy to deploy MDM solution that covers the maximum number of policies. Stable, scalable, and with knowledgeable technical support."
"Intune can wipe devices. For example, if a disgruntled employee wants to leak the data on their company phone, Intune can terminate their access and wipe the entire device with a click."
"It would be great for Jamf to provide templates for commonly used tasks like updating an operating system, packaging commonly used apps like Office 365, or enabling FileVault."
"If it could do ticketing and non-Apple devices then that would be huge."
"An in-house chat room would be a great way to communicate with your team when you aren't physically present with them."
"I would like to see improved integration of some of the additional tools that users create within Jamf itself."
"This solution would benefit from more focus on Self Service, such as Office 365 and GSuite integration."
"I would like to see Jamf add more training tutorials and documentation."
"It would be nice if there was a built-in means of renaming computers that worked reliably."
"The response time for support could be significantly improved."
"The solution requires Mac support."
"Enhancements for managing MacOS more comprehensively would be beneficial."
"The mobile and tablet-based versions need improvement because they are not completely user-friendly, compared to the web version. Also, data synchronization with our existing asset manager, the synchronization between multiple assets and multiple devices, takes a lot of time due to the security scanning. It should be reduced."
"Regarding mobile devices, Intune is good, but there are other services that I would say are ahead of Intune from an administration and reporting point of view."
"Microsoft Intune lags market leaders, such as Apperian, in its MAM capabilities."
"Intune's areas for improvement revolve around security and certificate management."
"I think that there is room for improvement with the reporting. If this is done, it will be a better product."
"It would really be helpful to have the option to manage server operating systems as well, like Windows Server, at least. That way, we could scrap the use of SCCM, which requires a lot of on-premises infrastructure."
Jamf Pro is ranked 2nd in Enterprise Mobility Management (EMM) with 103 reviews while Microsoft Intune is ranked 1st in Enterprise Mobility Management (EMM) with 164 reviews. Jamf Pro is rated 9.6, while Microsoft Intune is rated 8.0. The top reviewer of Jamf Pro writes "Customizable with a self-service portal and a good security posture". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". Jamf Pro is most compared with VMware Workspace ONE, ManageEngine Endpoint Central, SOTI MobiControl, Microsoft Configuration Manager and IBM MaaS360, whereas Microsoft Intune is most compared with VMware Workspace ONE, ManageEngine Endpoint Central, SOTI MobiControl, Microsoft Entra ID and IBM MaaS360. See our Jamf Pro vs. Microsoft Intune report.
See our list of best Enterprise Mobility Management (EMM) vendors.
We monitor all Enterprise Mobility Management (EMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
Both posters have valid points. Both can now support a full OOB ( out-of-the-box) experience.
JAMF has more bells and whistles, while Intune covers the basics.
My executive summary is Intune is included with your Microsoft licensing, works on both Macs & Windows and covers the basics of everything you need. It's a single point for policy/device management and metrics.
JAMF can do much more in the MAC space, but it's additional (expensive) licensing, and won't work for your Windows space, so you will need to maintain another product and licensing.
In my view there is no comparing the two. JAMF is far superior if your talking about managing APPLE MAC machines and devices only. Jamf, previously known as Casper. Has been providing MDM solutions for years while Intune may be owned by big money and an even bigger name in MicroSoft. InTune is not nearly as easy to use in my view. Although some may disagree with my view or opinion. I would question ones experience in regards to all things Apple Mac. As there are many familiar with all things MicroSoft & Windows related. But still far FEWER even today. With the experience, background as well as familiarity with Apple Mac and cross platform support as I have been blessed with. With that I would still say, do your due diligence and research and always get a second opinion. Embrace all technology and be willing to engage in what others may deem less worthy. Had I been like most and adhered to the majority in I.T claiming Apple Mac products had no place in corporate America. I would not be the Engineer I am today. Cheers, Peace and good luck.
@Anil Saini,
Jamf Pro is designed for iPad, iPhone, Mac and Apple TV, macOS only on the MDM layer (and not MAM).
However, Intune is designed for all OS platforms on MDM and MAM.
Thanks