it_user938985 - PeerSpot reviewer
Customer Engineer at a tech vendor with 51-200 employees
Real User
Stable, easy to set up, and offers good caching ability
Pros and Cons
  • "The ability to prioritize the location to determine the number of copies and where they're kept is one of the solution's most valuable aspects."
  • "The UI is not ideal. It really can be tweaked quite a bit to update it and make it more user friendly, especially for the administrators."

What is our primary use case?

We're primarily using the solution as a redundancy method.

How has it helped my organization?

As a team, we work on various projects, and certain documents tend to be accessed more frequently. Certain documents as a project closes tend to not be asked from us at all. The ability to auto-archive those documents and keep the frequent documents on SSD storage or some of the faster local NFS storage pools tends to really help with the opening, closing, and editing of the locks, et cetera.

What is most valuable?

The ability to prioritize the location to determine the number of copies and where they're kept is one of the solution's most valuable aspects.

The priority of keeping the caching ability and keeping things in a quick setting is very useful to our organization.

The solution is very engineer friendly.

The setup is pretty straightforward.

What needs improvement?

The UI is not ideal. It really can be tweaked quite a bit to update its appearance and make it more user friendly, especially for the administrators. While the solution is engineer-friendly, it's not really administrator-friendly. It needs to be easier to use for that segment of the user base. I've conveyed this to the company in the past.

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For how long have I used the solution?

The solution only came out in November or December of 2019. I've been working with it since it first came out.

What do I think about the stability of the solution?

The stability is great. It's really fast without providing any issues. there aren't bugs or glitches. It doesn't crash or freeze. The performance is excellent.

What do I think about the scalability of the solution?

For our team, the scalability of the solutionis very good. It's well suited to our needs. I don't know how it would scale for a large enterprise, however, for our departmental needs, it's perfect.

We have about 150 users on the product right now. Most are engineers. We also have a few team members from marketing and sales on it.

How are customer service and support?

The technical support has been very good. They're responsive. They know the product. We're satisfied with their service. I'd rate them a nine out of ten based on the experience we've had so far.

Which solution did I use previously and why did I switch?

We previously just used in-house file chairs. We didn't have another solution.

How was the initial setup?

The initial setup is not too complex. I'd describe it as straightforward.

What other advice do I have?

We're a partner. We have a business relationship with the company. We've used it since its original release.

I'm not sure which version of the solution we're using. I don't know the version number off-hand.

While we typically use on-premises deployment models, we also occasionally use cloud models as well.

I'd recommend that those considering the solution should contact DataCore. They can walk new potential clients through the product and explain how it can fit into a company's current environment. It would be quite helpful to hear it from them and get their perspective.

Overall, I'd rate the solution ten out of ten. It suits all of our current needs and works exactly as advertised. Even with the UI issues they happen to have, it's excellent.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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File and Object Storage
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