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Mist AI and Cloud vs Ruckus Wireless WAN comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Mist AI and Cloud offer significant ROI by reducing OpEx, enhancing control, and providing cost-effective training despite high pricing.
Sentiment score
6.6
Ruckus Wireless WAN delivers strong ROI with extended lifespan and cost savings, especially valued in educational settings.
The return on investment is huge and unmatched, as the devices are not expensive and are highly beneficial for day-to-day business operations.
 

Customer Service

Sentiment score
7.0
Mist AI and Cloud's customer service is mixed, praised for technical support but criticized for sales support and response time.
Sentiment score
6.5
Ruckus Wireless WAN support is generally positive, but users desire more experienced staff and improved communication and contact options.
The support quality needs improvement, particularly in terms of reachability and response time after the merger.
I rate technical support from Juniper as eight out of ten, and I am totally satisfied with the support.
The issues were mainly related to response time.
When we seek support, the service we expect is not promptly delivered, which can be time-consuming.
They would thoroughly troubleshoot issues.
 

Scalability Issues

Sentiment score
8.3
Mist AI and Cloud are scalable, supporting thousands of users while requiring careful network planning to prevent connectivity issues.
Sentiment score
7.7
Ruckus Wireless WAN is scalable and adaptable, with cloud options improving scalability despite hardware and licensing limitations.
I would rate scalability at nine out of ten.
In terms of scalability, Mist AI and Cloud is scalable.
I find the scalability quite good, with a rating of eight out of ten.
 

Stability Issues

Sentiment score
8.1
Mist AI and Cloud offers stable, secure solutions with advanced features, ensuring consistent performance and improved efficiency through AI optimization.
Sentiment score
8.2
Ruckus Wireless WAN is stable and reliable, performing well in high-density areas with mostly positive user feedback.
Mist AI and Cloud is stable, and I would rate its stability as eight out of ten.
 

Room For Improvement

Improvements needed in Mist AI include configuration, integration, pricing, user support, documentation, third-party management, and marketing, especially in Brazil.
Improvements needed in support, documentation, UI, integration, licensing, delivery, analytics, and global coverage for competitive alignment.
They should focus on making their GUI more user-friendly.
Since the merger or integration between Mist AI and Cloud and HP, it has affected service quality negatively.
If Juniper or Mist can enhance the management of third-party devices, it would make sense, as the current functionalities offer limited insight compared to managing Juniper or Mist devices.
There seems to be no visible improvement in the Gartner positioning, which is crucial even as companies like Huawei are also entering the wireless sector.
 

Setup Cost

Enterprise users view Mist AI pricing as competitive, but setup costs and additional fees vary by region and features.
Ruckus Wireless offers competitive pricing with flexible licensing, seen as a worthwhile investment for performance and coverage benefits.
Compared with other solutions, Mist AI and Cloud is not that expensive and is considered moderate in pricing.
Mist AI and Cloud is not an expensive tool and is very competitive.
My rating for pricing is five, where ten represents a low price and one represents a high price.
The price is always on the higher side, which impacts the perception of return on investment.
 

Valuable Features

Mist AI and Cloud enhance network management with AI-driven automation, fast connectivity, and seamless integration for efficient monitoring.
Ruckus Wireless WAN offers powerful performance, superior coverage, easy deployment, high user support, seamless roaming, and excellent IoT integration.
It helps reduce downtime by providing alerts that allow us to work directly on issues without waiting for system failures.
The AI-driven automation, like Mist, assists the network manager and operation manager in troubleshooting the wireless network by identifying signal issues and offering timely assistance.
Mist AI and Cloud's orchestration is beneficial for troubleshooting and proactive analysis, offering proactive solutions before issues arise.
The most valuable features are the advanced technologies like BeamFlex, which make a significant difference.
 

Categories and Ranking

Mist AI and Cloud
Average Rating
7.8
Reviews Sentiment
7.6
Number of Reviews
25
Ranking in other categories
Wireless LAN (18th)
Ruckus Wireless WAN
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Wireless WAN (2nd)
 

Mindshare comparison

While both are Enterprise Networking solutions, they serve different purposes. Mist AI and Cloud is designed for Wireless LAN and holds a mindshare of 1.6%, down 2.8% compared to last year.
Ruckus Wireless WAN, on the other hand, focuses on Wireless WAN, holds 29.4% mindshare, down 37.8% since last year.
Wireless LAN Market Share Distribution
ProductMarket Share (%)
Mist AI and Cloud1.6%
Aruba Wireless15.0%
Ruckus Wireless13.5%
Other69.9%
Wireless LAN
Wireless WAN Market Share Distribution
ProductMarket Share (%)
Ruckus Wireless WAN29.4%
Ubiquiti Wireless36.6%
Cambium Networks Wireless WAN12.3%
Other21.700000000000003%
Wireless WAN
 

Featured Reviews

Mohammed Junaid Khatib - PeerSpot reviewer
Has improved troubleshooting efficiency with AI-driven insights but requires a simpler user interface
Mist AI and Cloud has integrated artificial intelligence and introduced a Marvis tool, making troubleshooting much easier compared to Cisco, Extreme, or any other vendor. The Marvis tool includes Marvis Action and Marvis Mini. In Marvis Mini, you can enter the MAC address, site name, or device name to get complete details of any issues the device is facing. If you enter the MAC address of a device, it will show the types of issues such as roaming, authentication, or IP address problems. This eliminates the need to manually search for errors on the controller. The troubleshooting has been significantly simplified through Marvis Mini, which is integrated with AI. Additionally, Marvis Action helps with alerting and monitoring, showing how many devices are down and what kinds of connectivity, DHCP, or authentication issues exist, providing alerts without the need to manually monitor all devices. Mist AI and Cloud is very effective at managing user experience through its AI capabilities. It helps reduce downtime by providing alerts that allow us to work directly on issues without waiting for system failures.
Said Souhaiel - PeerSpot reviewer
Easy for us to apply and change parameters or consult the quality
I recommend using Ruckus. First of all, the cost and the price are okay compared to Cisco or Huawei. Secondly, the use is easy, and we have a significant result in terms of quality and signal level. We use it as an access point to provide Internet coverage for the public We have a few on-site…
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Educational Organization
9%
Financial Services Firm
9%
Comms Service Provider
7%
Comms Service Provider
15%
Computer Software Company
9%
Financial Services Firm
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise7
Large Enterprise9
By reviewers
Company SizeCount
Small Business35
Midsize Enterprise11
Large Enterprise13
 

Questions from the Community

What do you like most about Mist AI and Cloud?
AI-driven automation helps implement the solution quickly.
What is your experience regarding pricing and costs for Mist AI and Cloud?
My rating for pricing is five, where ten represents a low price and one represents a high price.
What needs improvement with Mist AI and Cloud?
The area for improvement is that Juniper is not as market dominant as Cisco, so they should focus on making their GUI more user-friendly, as it is currently a bit complex and users may not fully un...
Is Ubiquiti Wireless better than Ruckus Wireless WAN?
Ubiquiti Wireless is extremely easy to set up and is an excellent option for small businesses, offering enterprise features for a one-time fee and no ongoing licensing fees. Ubiquiti Wireless is ve...
What do you like most about Ruckus Wireless WAN?
Ruckus Wireless WAN is an easy-to-use solution.
What is your experience regarding pricing and costs for Ruckus Wireless WAN?
These are not cheap access points. If you want to go cheap, Ubiquiti is an option. I knew they were worth it because once deployed, they wouldn't require additional attention. They're not at Cisco ...
 

Also Known As

Mist Access Points
No data available
 

Overview

 

Sample Customers

Dartmouth, Hitachi, Memorial Sloan Kettering Cancer Center, Nebraska Furniture Mart, NTT, Okta
American University of Sharjah, Dordt College, Drew University, Lamar University, Raroa School
Find out what your peers are saying about Hewlett Packard Enterprise, Ruckus, Cisco and others in Wireless LAN. Updated: October 2025.
872,922 professionals have used our research since 2012.