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Mist AI and Cloud vs Ruckus Wireless WAN comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Mist AI and Cloud offer significant ROI by reducing OpEx, enhancing control, and providing cost-effective training despite high pricing.
Sentiment score
6.5
Ruckus Wireless WAN delivers strong ROI with extended lifespan and cost savings, especially valued in educational settings.
The return on investment is huge and unmatched, as the devices are not expensive and are highly beneficial for day-to-day business operations.
Global Juniper Presales Engineer at Westcon-Comstor
 

Customer Service

Sentiment score
7.0
Mist AI and Cloud's customer service is mixed, praised for technical support but criticized for sales support and response time.
Sentiment score
6.4
Ruckus Wireless WAN support is generally positive, but users desire more experienced staff and improved communication and contact options.
The support quality needs improvement, particularly in terms of reachability and response time after the merger.
Network Manager at Bread LLC
I rate technical support from Juniper as eight out of ten, and I am totally satisfied with the support.
Technical Lead at a tech vendor with 10,001+ employees
The issues were mainly related to response time.
Global Juniper Presales Engineer at Westcon-Comstor
When we seek support, the service we expect is not promptly delivered, which can be time-consuming.
CEO at Netsys Solutions (Pvt) Ltd
They would thoroughly troubleshoot issues.
IT Manager at Handi Quilter, Inc.
Response time could be better, mainly.
Networks Manager at a manufacturing company with 10,001+ employees
 

Scalability Issues

Sentiment score
8.3
Mist AI and Cloud are scalable, supporting thousands of users while requiring careful network planning to prevent connectivity issues.
Sentiment score
7.6
Ruckus Wireless WAN is scalable and adaptable, with cloud options improving scalability despite hardware and licensing limitations.
I would rate scalability at nine out of ten.
Sr Pre-sales Network & Security Consultant at a consultancy with 1-10 employees
In terms of scalability, Mist AI and Cloud is scalable.
Network Manager at Bread LLC
I find the scalability quite good, with a rating of eight out of ten.
CEO at Netsys Solutions (Pvt) Ltd
 

Stability Issues

Sentiment score
8.1
Mist AI and Cloud offers stable, secure solutions with advanced features, ensuring consistent performance and improved efficiency through AI optimization.
Sentiment score
8.2
Ruckus Wireless WAN is stable and reliable, performing well in high-density areas with mostly positive user feedback.
Mist AI and Cloud is stable, and I would rate its stability as eight out of ten.
Network Manager at Bread LLC
 

Room For Improvement

Improvements needed in Mist AI include configuration, integration, pricing, user support, documentation, third-party management, and marketing, especially in Brazil.
Improvements needed in support, documentation, UI, integration, licensing, delivery, analytics, and global coverage for competitive alignment.
They should focus on making their GUI more user-friendly.
Technical Lead at a tech vendor with 10,001+ employees
Since the merger or integration between Mist AI and Cloud and HP, it has affected service quality negatively.
Network Manager at Bread LLC
If Juniper or Mist can enhance the management of third-party devices, it would make sense, as the current functionalities offer limited insight compared to managing Juniper or Mist devices.
Global Juniper Presales Engineer at Westcon-Comstor
Ruckus Wireless WAN could add a full stack to their product to make it more competitive, as they do not have security and they do not have their own cloud.
Networks Manager at a manufacturing company with 10,001+ employees
There seems to be no visible improvement in the Gartner positioning, which is crucial even as companies like Huawei are also entering the wireless sector.
CEO at Netsys Solutions (Pvt) Ltd
 

Setup Cost

Enterprise users view Mist AI pricing as competitive, but setup costs and additional fees vary by region and features.
Ruckus Wireless offers competitive pricing with flexible licensing, seen as a worthwhile investment for performance and coverage benefits.
Compared with other solutions, Mist AI and Cloud is not that expensive and is considered moderate in pricing.
Network Manager at Bread LLC
Mist AI and Cloud is not an expensive tool and is very competitive.
Global Juniper Presales Engineer at Westcon-Comstor
My rating for pricing is five, where ten represents a low price and one represents a high price.
Technical Lead at a tech vendor with 10,001+ employees
The price is always on the higher side, which impacts the perception of return on investment.
CEO at Netsys Solutions (Pvt) Ltd
 

Valuable Features

Mist AI and Cloud enhance network management with AI-driven automation, fast connectivity, and seamless integration for efficient monitoring.
Ruckus Wireless WAN offers powerful performance, superior coverage, easy deployment, high user support, seamless roaming, and excellent IoT integration.
It helps reduce downtime by providing alerts that allow us to work directly on issues without waiting for system failures.
Technical Lead at a tech vendor with 10,001+ employees
The AI-driven automation, like Mist, assists the network manager and operation manager in troubleshooting the wireless network by identifying signal issues and offering timely assistance.
Sr Pre-sales Network & Security Consultant at a consultancy with 1-10 employees
Mist AI and Cloud's orchestration is beneficial for troubleshooting and proactive analysis, offering proactive solutions before issues arise.
Network Manager at Bread LLC
The most valuable features are the advanced technologies like BeamFlex, which make a significant difference.
CEO at Netsys Solutions (Pvt) Ltd
Ruckus Wireless WAN appears to perform better in less than optimal situations.
Networks Manager at a manufacturing company with 10,001+ employees
 

Categories and Ranking

Mist AI and Cloud
Average Rating
7.8
Reviews Sentiment
7.6
Number of Reviews
25
Ranking in other categories
Wireless LAN (18th)
Ruckus Wireless WAN
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
58
Ranking in other categories
Wireless WAN (2nd)
 

Mindshare comparison

While both are Enterprise Networking solutions, they serve different purposes. Mist AI and Cloud is designed for Wireless LAN and holds a mindshare of 1.5%, down 2.7% compared to last year.
Ruckus Wireless WAN, on the other hand, focuses on Wireless WAN, holds 26.4% mindshare, down 37.9% since last year.
Wireless LAN Market Share Distribution
ProductMarket Share (%)
Mist AI and Cloud1.5%
Aruba Wireless13.9%
Ruckus Wireless12.8%
Other71.8%
Wireless LAN
Wireless WAN Market Share Distribution
ProductMarket Share (%)
Ruckus Wireless WAN26.4%
Ubiquiti Wireless33.8%
Cambium Networks Wireless WAN11.6%
Other28.200000000000003%
Wireless WAN
 

Featured Reviews

Mohammed Junaid Khatib - PeerSpot reviewer
Technical Lead at a tech vendor with 10,001+ employees
Has improved troubleshooting efficiency with AI-driven insights but requires a simpler user interface
Mist AI and Cloud has integrated artificial intelligence and introduced a Marvis tool, making troubleshooting much easier compared to Cisco, Extreme, or any other vendor. The Marvis tool includes Marvis Action and Marvis Mini. In Marvis Mini, you can enter the MAC address, site name, or device name to get complete details of any issues the device is facing. If you enter the MAC address of a device, it will show the types of issues such as roaming, authentication, or IP address problems. This eliminates the need to manually search for errors on the controller. The troubleshooting has been significantly simplified through Marvis Mini, which is integrated with AI. Additionally, Marvis Action helps with alerting and monitoring, showing how many devices are down and what kinds of connectivity, DHCP, or authentication issues exist, providing alerts without the need to manually monitor all devices. Mist AI and Cloud is very effective at managing user experience through its AI capabilities. It helps reduce downtime by providing alerts that allow us to work directly on issues without waiting for system failures.
NN
IT Manager at Handi Quilter, Inc.
Reliable Wi-Fi deployment handles extreme conditions and reduces maintenance
The only bad downside to Ruckus Wireless WAN is that the guest network is poorly conceived. This is a known issue. There are ways to make the guest network work reliably, but not as promised. That's the only downside to Ruckus Wireless WAN access points - they have a weak guest system and guest portal, but everything else is the best of the best. If I did not have access to Ruckus Wireless WAN support, I think I would have failed. One downside they have now is that you no longer have access to the support folks without a contract. That has changed over many years. That would be really unfortunate because I remember struggling. The company was very hungry at that point and they were very willing to help. Now support requires a contract. That comes with all growing companies.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
10%
Educational Organization
9%
Comms Service Provider
7%
Comms Service Provider
15%
Computer Software Company
9%
Manufacturing Company
9%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise7
Large Enterprise9
By reviewers
Company SizeCount
Small Business35
Midsize Enterprise11
Large Enterprise14
 

Questions from the Community

What do you like most about Mist AI and Cloud?
AI-driven automation helps implement the solution quickly.
What is your experience regarding pricing and costs for Mist AI and Cloud?
My rating for pricing is five, where ten represents a low price and one represents a high price.
What needs improvement with Mist AI and Cloud?
The area for improvement is that Juniper is not as market dominant as Cisco, so they should focus on making their GUI more user-friendly, as it is currently a bit complex and users may not fully un...
Is Ubiquiti Wireless better than Ruckus Wireless WAN?
Ubiquiti Wireless is extremely easy to set up and is an excellent option for small businesses, offering enterprise features for a one-time fee and no ongoing licensing fees. Ubiquiti Wireless is ve...
What is your experience regarding pricing and costs for Ruckus Wireless WAN?
These are not cheap access points. If you want to go cheap, Ubiquiti is an option. I knew they were worth it because once deployed, they wouldn't require additional attention. They're not at Cisco ...
What needs improvement with Ruckus Wireless WAN?
Ruckus Wireless WAN is overpriced. Compared to others at the moment, Ruckus Wireless WAN does not have many valuable features. Compared to everyone else, everyone else comes self-hosted, either wit...
 

Also Known As

Mist Access Points
No data available
 

Overview

 

Sample Customers

Dartmouth, Hitachi, Memorial Sloan Kettering Cancer Center, Nebraska Furniture Mart, NTT, Okta
American University of Sharjah, Dordt College, Drew University, Lamar University, Raroa School
Find out what your peers are saying about Hewlett Packard Enterprise, Ruckus, Cisco and others in Wireless LAN. Updated: December 2025.
879,422 professionals have used our research since 2012.