LogMeIn Central vs LogMeIn Pro comparison

"Provides remote access, allows me to get inside our network to be able to fix problems."

"It is a scalable solution."

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

"I have called for help to their technical support, and they have been extremely helpful."

"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."

"​The initial setup was pretty straightforward."

"The initial setup was very easy."

"Being able to remote access my computer means I can work at night from my house."

"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."

"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"This is a very reliable product and I've never had it crash."

"They recently included the Kaspersky Security Suite as part of their Central Product."

"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there."

"User interface."

"​It must have been straightforward. My IT person set it up for me. It is a friendly program."

"It's not really a true RMM product but more of just a remote access."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."

"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."

"The solution is expensive as hell."

"It is easy to get locked out, which is something that needs to be improved."

"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."

"Do not use the technical support."

"The initial load is terribly slow and often has delays with the login page loading."

"The high pricing of the product is its only shortcoming that needs improvement."

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​"

"Remote Access for external and internal customers."

"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."

"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"It really is an expensive product for me.​"

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

"We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."

"Lower the price for an individual user. ​"

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. ​"

"My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"