LogMeIn Central vs LogMeIn Pro comparison

"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."

"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."

"I have called for help to their technical support, and they have been extremely helpful."

"The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all."

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."

"It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity."

"I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great."

"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."

"​It must have been straightforward. My IT person set it up for me. It is a friendly program."

"They recently included the Kaspersky Security Suite as part of their Central Product."

"The ability to easily connect back and retrieve data from the computer systems that I have."

"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."

"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."

"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."

"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."

"It is easy to get locked out, which is something that needs to be improved."

"​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​"

"The initial load is terribly slow and often has delays with the login page loading."

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

"Sometimes it just fails to load."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"The solution is expensive as hell."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​"

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"The only issue is that they could have a tier between 10 seats and 50."

"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"The solution's price is reasonable."

"Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"It really is an expensive product for me.​"

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app​. It costs me a lot of money every month at LogMeIn. ​"

"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."

"It is very good."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. ​"

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"

"My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product."