LogMeIn Central vs NinjaOne comparison

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LogMeIn Central

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between LogMeIn Central and NinjaOne based on real PeerSpot user reviews.

Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed LogMeIn Central vs. NinjaOne Report (Updated: May 2024).

LogMeIn Central vs. NinjaOne

May 2024

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Helped 787,779 peers since 2012

Categories and Ranking

LogMeIn Central

Ranking in Remote Monitoring and Management (RMM)

10th

Average Rating

8.6

Number of Reviews

Ranking in other categories

No ranking in other categories

NinjaOne

Ranking in Remote Monitoring and Management (RMM)

1st

Average Rating

8.0

Number of Reviews

Ranking in other categories

Network Monitoring Software (27th), IT Service Management (ITSM) (7th), Patch Management (4th), MSP Backup (4th), Unified Endpoint Management (UEM) (5th)

Mindshare comparison

As of June 2024, in the Remote Monitoring and Management (RMM) category, the mindshare of LogMeIn Central is 6.1%, up from 3.6% compared to the previous year. The mindshare of NinjaOne is 27.0%, up from 17.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Unique Categories:

No other categories found

Network Monitoring Software

0.5%

IT Service Management (ITSM)

3.3%

Featured Reviews

Darrell Greenhouse

Owner at Blackhawk Computer Engineering

Mar 29, 2021

Fast with an easy setup and a good interface

I recall that there was something about the pricing structure that wasn't ideal, but I cannot recall the exact details. I’ve been looking at: ConnectWise, Kaseya, N-Able [ SolarWinds non-hacked tool :-) ], and others. But I think it’s an oversight, on my part, that I didn’t consider LogMeIn as an RMM tool for some current projects. I’m going to give LogMeIn a fair shake going forward. One of the items I’d like to see is a robust API, like ConnectWise has – I assume there is one. All in all, I think anyone looking for an RMM solution, should give LogMeIn a good look, as I was previously very satisfied with the product(s).

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BENDER BENEDICT

L3 Technical Support Engineer at SV Gaming Limited

Dec 2, 2022

Easily implement, monitor, and manage remote users

We usually give the developer feedback through our account manager and also the technical person that we reach out to once in a while and most of the time, they take the feedback and within a couple of months, they implement and roll out an audit. The one feature that I believe needs improvement is the software patching. NinjaOne still lacks the ability to patch third-party software that is not already added to its list of managed applications. For those applications, we have to deploy Chocolatey, which is another third-party application that we use to patch third-party software not listed on NinjaOne's portal. The NinjaOne distribution server is highly dependent on an active directory. So for a cloud-only environment like ours, it's impossible to implement because we don't have a long-range server.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup was simple."

"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."

"The initial setup was pretty straightforward."

"I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great."

"It allows you to transfer along with many other functions."

"Provides remote access, allows me to get inside our network to be able to fix problems."

"It is a scalable solution."

"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."

More LogMeIn Central pros

"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

"The installation is easy, it only took two minutes."

"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."

"Good at managing updates and for remote support."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

More NinjaOne pros

Cons

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"It is easy to get locked out, which is something that needs to be improved."

"Our clients are having issues with printing."

"Sometimes it just fails to load."

"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."

"There are some screens that are just ugly and difficult to manipulate."

"They should provide intermediate device limit options for the users."

"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."

More LogMeIn Central cons

"The solution could improve by optimizing the internet connection being used."

"NinjaOne's reporting module is cumbersome."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"NinjaOne's pricing and user interface needs improvement."

"I would like to see more scripts for PowerShell commands."

"I want NinjaOne to improve the reports."

"The ticketing system in NinjaOne is not the best."

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

More NinjaOne cons

Pricing and Cost Advice

"Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."

"It really is an expensive product for me."

"We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."

"The solution's price is reasonable."

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app. It costs me a lot of money every month at LogMeIn. "

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

More LogMeIn Central pricing and cost advice

"We currently pay $1.20 per device on a monthly basis."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"We got a pretty good deal. It was fairly affordable."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"NinjaRMM uses a subscription model."

"Its pricing is great."

More NinjaOne pricing and cost advice

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787,779 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

10%

Manufacturing Company

University

Construction Company

Computer Software Company

16%

Government

University

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about LogMeIn Central?

It is a scalable solution.

What is your experience regarding pricing and costs for LogMeIn Central?

The solution's price is reasonable.

What needs improvement with LogMeIn Central?

They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower device limit plans.

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

What is your experience regarding pricing and costs for NinjaOne?

The product's pricing depends on the number of PCs or devices.

What needs improvement with NinjaOne?

NinjaOne didn't have a lot of issues, but a few things. Like, I used and I experienced that there was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and ...

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Kaseya VSA vs LogMeIn Central

Compared 9% of the time

LogMeIn Rescue vs LogMeIn Central

Compared 9% of the time

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Compared 12% of the time

Microsoft Configuration Manager vs NinjaOne

Compared 9% of the time

Kaseya VSA vs NinjaOne

Compared 6% of the time

Automox vs NinjaOne

Compared 4% of the time

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Product Reports

Download LogMeIn Central product report

LogMeIn Central

June 2024

Download NinjaOne product report

June 2024

Learn More

LogMeIn

Overview

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

Introducing NinjaOne, the ultimate all-in-one solution for modern ninjas. This innovative product combines cutting-edge technology with sleek design to enhance your ninja skills like never before. With its lightweight and compact form factor, NinjaOne is perfect for stealthy missions and quick maneuvers.

Equipped with state-of-the-art sensors and advanced AI capabilities, it offers real-time tracking, precise motion detection, and intelligent analysis of your surroundings. The high-resolution display provides crystal-clear visuals, ensuring optimal visibility even in low-light conditions.

NinjaOne also features a built-in communication system, allowing seamless coordination with your team members. Its long-lasting battery ensures uninterrupted usage during extended missions.

Whether you're a seasoned ninja or just starting your training, NinjaOne is the ultimate companion to elevate your skills to new heights.

Sample Customers

Au Bon Pain, BELL (Building Educated Leaders for Life)

Status Pros, Mitchell and Company