Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).
The return on investment is significant as the solution effectively reduces costs while being worth its expense.
I would evaluate them as most likely all good because they help me a lot, and they most likely solve my issue.
The customer service provides a fast response.
I would rate their support five out of ten because most of the time they are not able to resolve the issues.
If there is no timely response, getting a resolution is more difficult.
Regarding technical support from SolarWinds, I find it excellent.
We had contact with SolarWinds regarding the implementation, and they were helpful.
SolarWinds NPM is scalable and effective in handling large network infrastructures.
For stability, I rate SolarWinds NPM as a ten, which is the best.
The NPM product is stable, particularly when used for simple network monitoring.
I would like to see improved or enhanced scripting capabilities where I can create scripts based on automation by using AI.
I would need a feature in SolarWinds in the future for some kind of malfunctioning detection, such as malware attacks or that type of environment.
SolarWinds needs to upscale on observability and add full-fledged observability features, including security features.
Customers have given feedback about the delayed response times from the technical team.
It's always expensive for the customer.
Pricing-wise, SolarWinds NPM is more expensive than PRTG.
It is not too pricey and is adequate.
The solution is considered expensive.
All modules are working well, and for me, it's a complete product.
Kaseya VSA makes it easier for me to use, especially with the ability to control everything from the console.
The ability to customize the dashboard in SolarWinds NPM provides key benefits like saving time and money, and streamlining some processes.
Whenever any node is down in our network, whether it is a server or any network device, we receive information through email that the device is down.
It provides a detailed overview of the network, which is valuable.
| Product | Mindshare (%) |
|---|---|
| Kaseya VSA | 12.8% |
| NinjaOne | 10.2% |
| Datto Remote Monitoring and Management | 9.1% |
| Other | 67.9% |
| Product | Mindshare (%) |
|---|---|
| SolarWinds NPM | 3.7% |
| Zabbix | 3.9% |
| PRTG Network Monitor | 2.6% |
| Other | 89.8% |
| Company Size | Count |
|---|---|
| Small Business | 26 |
| Midsize Enterprise | 4 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 59 |
| Midsize Enterprise | 33 |
| Large Enterprise | 87 |
Kaseya VSA offers comprehensive IT management, featuring remote and patch management alongside automation. Its efficient administration and security improvements make it a reliable choice for managed IT services.
Kaseya VSA is a robust platform used for remote management, patch and inventory management, monitoring, and automation, making it an ideal choice for managed service providers. Its integration with Kaseya BMS and flexible configuration enhance technical support tasks while robust security measures have been improved since past breaches. However, it requires improvements in security, patch management, mobile device management, and support for various platforms including Mac. Users face challenges with outdated interfaces and cumbersome reporting, needing better integration with technologies like Azure.
What are the most important features of Kaseya VSA?In industries like healthcare, finance, and retail, Kaseya VSA is implemented to manage complex IT environments, support network security compliance, and automate routine tasks. Managed service providers leverage its capabilities for client network support, ensuring secure, efficient IT operations.
SolarWinds NPM is a network performance monitoring tool offering a user-friendly interface with customizable dashboards. It provides real-time tracking of device health, latency, and bandwidth utilization, supporting diverse integration and scalability needs.
SolarWinds NPM's robust features include real-time monitoring of network performance and efficient tracking of device health, latency, and bandwidth utilization. The tool is appreciated for its ease of deployment, scalability, and support for integration with other tools. Features like SNMP monitoring, NetPath, and comprehensive reporting enhance its diagnostic capabilities and network visibility. However, users identify areas for improvement such as real-time analytics, advanced customization options, and enhanced scalability for larger enterprises. Better customer support, improved integrations, and security measures are also desired.
What are the key features of SolarWinds NPM?In enterprise environments, SolarWinds NPM is deployed to monitor network health and device status, sending alerts for any issues. It provides visibility into network performance, tracking bandwidth utilization and server metrics efficiently. Its applications span from monitoring routers, switches, and firewalls to supporting infrastructure monitoring across industries.
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