Kaseya VSA vs SolarWinds NPM comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Kaseya VSA
Average Rating
7.8
Number of Reviews
30
Ranking in other categories
Remote Monitoring and Management (RMM) (2nd), Patch Management (5th)
SolarWinds NPM
Average Rating
8.2
Number of Reviews
148
Ranking in other categories
Network Monitoring Software (4th), IT Infrastructure Monitoring (4th), Cloud Monitoring Software (6th)
 

Mindshare comparison

As of June 2024, in the Remote Monitoring and Management (RMM) category, the mindshare of Kaseya VSA is 10.1%, down from 11.6% compared to the previous year. The mindshare of SolarWinds NPM is 2.7%, up from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
Unique Categories:
Patch Management
6.8%
Network Monitoring Software
6.4%
IT Infrastructure Monitoring
4.0%
 

Featured Reviews

Ben Blissett - PeerSpot reviewer
Jan 4, 2024
Broken from the beginning and never functioned as anticipated
They had a major issue that resulted at one point (the straw that broke the camel's back for us, although we'd been fighting with support for months by that point in time) in which every Kaseya VSA customer was offline for two weeks. This vulnerability pushed us over the edge. It never functioned as intended. If it functioned as it was supposed to, it would've been fantastic. However, the previous solution we used just performed reliably and so much better. I can't say that there was anything positive about my experience. The intent of the software, other than integrations, is to be able to just make an anytime secure direct connection to an endpoint. However, whenever we would connect, at least half the time, it would not record keystrokes properly, no matter what system we connected from. So if you're trying to enter a password, there'd be 2-3 seconds' latency in the response and then it would just spew out a bunch of letters and numbers you didn't type in. You would just try, try, try again to type in something, and just half the time it worked, half the time it didn't. If you brought up more than three or four endpoints simultaneously, it never worked. It was a major point of contention for us. For us, at least, it just didn't work. It just was broken. Scripting didn't fire, reports didn't come back, and monitoring wasn't there. A server goes down or a router goes offline, no notification. Stuff like that. Bush league.
NS
Sep 5, 2023
A scalable tool for interface monitoring that can easily integrate with multiple tools
The dashboard of the solution is an area with certain shortcomings that need improvement. Having all the features and parameters under a single tab in the solution would be good. For knowledge-related purposes, SolarWinds needs to consider adding documentation to its portal to provide users with the upgrade command if they want to upgrade the solution and how to carry out the onboarding procedure. I would like to see real-time visualization and monitoring, especially when attempting to connect globally where one router is in the USA and the other is in the UK. With real-time visualization, all the interfaces can be made visible properly, while the users also get more visibility and their network. If an interface goes down, then one can monitor the interface directly with the help of the dashboard provided in the solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"We can schedule the patching of the endpoints."
"The remote support is the most valuable aspect of the solution."
"The patching is very efficient and we can rely on the alerts that we receive."
"As a small IT shop, the weird feature that the VSA has that I have not found anywhere else is they have these little colored dots that tell you the status of the machine. Is it offline and powered up? Is it actively being used? Is it idle? A lot of our clients ask us to do things for them, but, of course, they don't really want us to be underfoot. So we always look for, "Hey, there's an idle machine. We can work on that one now." And to say it makes it easy, we can do that at a glance. In any other tool we've looked at, you have to go several layers deep to see if the machine is in use, and you could spend your entire day just trying to find a machine that was idle, whereas, with Kaseya VSA, you can tell at a glance."
"The most valuable part of this solution is the security features that it offers."
"Technical support is very helpful with our upgrades."
"The initial setup is easy."
"The connectivity of the solution is very good."
"The alerting and usage tracking notifications on disk space capacity, network and processor utilization."
"As we look to add more servers to our virtual environment and to understand the impact, the solution allows us to dig into the historical charts related to capacity planning."
"We found that it was easy to operate, and it was simple if anyone has entry-level working experience or even if someone is not experienced."
"The product is lightweight in terms of memory use, requiring only 10 megabytes or less."
"The most valuable features in SolarWinds NPM are the network search and diagnostic tools."
 

Cons

"The agent-based monitoring solution can be improved."
"The user interface is somewhat outdated."
"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"The technical support of the solution is an area with shortcomings that needs improvement."
"The audit and KNM tools could improve."
"There is room for improvement in the integrated mobile device management, MDM."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"It is not that stable. As a Windows software, I have seen issues with SolarWinds. The performance is slow."
"It would be nice if SolarWinds added some technical protocols like Modbus. The market needs a simple solution for monitoring a technical device."
"The solution could improve in many areas, such as the marketing and description of the products, providing areas of improvement, cloud capabilities, and being able to be more streamlined with the current integration points with other applications."
"It would be nice if SolarWinds could have a polling engine on the site that would collect the reporting and then manage everything itself."
"The only thing that can be improved is to continually add to the existing capabilities of the product."
"The response time of the support team needs to improve"
"Each model has different features, so clients need to purchase a separate model for SQL monitoring, database monitoring, network traffic analyzer, HTTP traffic, etc. So each feature they need is in a different model, but customers would prefer an all-in-one solution."
"The solution's customer service is not very good because the support takes too long."
 

Pricing and Cost Advice

"The solution's pricing is reasonable."
"It is, in my opinion, competitive in the market. It is determined by the number of users and licenses needed. Depending on the license count of users, the price ranges from $10 to $80 USD."
"We were looking at a price of $22.50 cents per user."
"Kaseya's come down in pricing when I compare it to TeamViewer or other cheaper RMMs like LogMeIn."
"Customers purchase the solutions because it is priced well. There are additional services that have an additional cost."
"The dollar exchange rate in Brazil is very high, so the price should be better for our country."
"With the on-prem, you buy the agent license. That's a one-time fee, and it varies depending on how many you have. You also pay annual maintenance on the number that you have. So, there are two fees involved: a one-time fee and a recurring fee."
"It is not expensive. Anyone can afford it. Most of the time, we get a discount for licenses. We had about 5,000 agents, and we received a discount on the price. There is only the licensing cost. If you use the on-prem version, you also have the infrastructure cost."
"There's standard licensing, and then it depends on the size of the customer."
"There is a permanent license and also a subscription level which has annual fees. The price of the solution is fair."
"It is expensive."
"I believe the original setup cost was around $3500 with an annual cost of around $1200-$1500 to renew the support license. This would bring the average day-to-day cost of around $5-$6 over three years."
"I’d suggest that people be aware that licensing has tiers."
"It is too expensive."
"Price could be improved on"
"There are a lot of sub-products and it just continued to increase the price."
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Healthcare Company
6%
Construction Company
6%
Manufacturing Company
6%
Educational Organization
51%
Computer Software Company
7%
Government
5%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Kaseya VSA?
The most valuable feature of Kaseya VSA is the ability to control laptops remotely.
What needs improvement with Kaseya VSA?
The solution's automation capabilities are not very strong. Therefore, I am looking for another system. Kaseya VSA is not very strong for updating and monitoring. The solution should have more thir...
What is your primary use case for Kaseya VSA?
Kaseya VSA is used for maintaining laptops, patching the systems, and securing the platform.
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or kind of devices (network devices, servers, something else). Some tools are better for only network devices while others are better for a cloud monitoring...
What is the best network monitoring software for large enterprises?
We are partners with SolarWinds and we sell a lot of Network management to large enterprises also because of scalability, products like Network Performance Monitor & Netflow Traffic Analyzer ar...
 

Also Known As

No data available
Solarwinds Network Performance Monitor, SolarWinds Network Bandwidth Analyzer
 

Learn More

 

Overview

 

Sample Customers

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Microsoft, Federal Express, Hewlett-Packard, and MasterCard
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: June 2024.
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