Try our new research platform with insights from 80,000+ expert users

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Kaseya VSA comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Citrix DaaS reduces costs and boosts flexibility, efficiency, and continuity, offering long-term savings and environmental benefits.
Sentiment score
6.5
Kaseya VSA is efficient and cost-saving for many, but some users cite inefficiencies and lack expected financial returns.
 

Customer Service

Sentiment score
6.6
Citrix DaaS' customer support receives mixed reviews, with praise for expertise but concerns about response times and support quality.
Sentiment score
5.6
Kaseya VSA customer service is responsive for high-priority tickets but experiences delays and inefficiencies with lower-priority issues.
The first level often wastes time because I usually have to escalate to an engineer for proper support.
The customer service provides a fast response.
 

Scalability Issues

Sentiment score
7.9
Citrix DaaS offers scalable, easy expansion, efficiently handling demands with flexible Azure integrations despite some expense concerns.
Sentiment score
7.2
Kaseya VSA is scalable with fast onboarding but struggles with enterprise demands and on-premises hardware limitations.
Citrix DaaS offers vast scalability options as workloads can be deployed across multiple data centers like Azure, Google, or AWS.
 

Stability Issues

Sentiment score
7.3
Citrix DaaS offers reliable, stable performance with high availability, ensuring user satisfaction for large-scale virtual desktop deployments.
Sentiment score
6.7
Kaseya VSA's stability varies; some face downtimes, connectivity issues, and unresolved support challenges, with performance affected by infrastructure.
Citrix DaaS allows for satisfactory stability by facilitating workload deployment in various data centers including Azure, Google, or AWS.
 

Room For Improvement

Citrix DaaS struggles with performance, setup complexity, high costs, and requires enhancements in integration, support, and user experience.
Kaseya VSA needs a more user-friendly interface, better security, improved support, and enhanced integration with systems and applications.
More direct access to engineers would speed up resolution.
 

Setup Cost

Citrix DaaS pricing is costly yet competitive, with versatile licensing, complex management, and strategies needed for cost optimizations.
Kaseya VSA offers competitive pricing with discounts, flexible agreements, and regional disparities, but contracts are sometimes considered costly.
Citrix DaaS is considered expensive, especially for companies that do not require multi-cloud.
It's always expensive for the customer.
 

Valuable Features

Citrix DaaS offers high-performance remote access with strong security, seamless app virtualization, and scalability for consistent user experiences.
Kaseya VSA offers valuable remote management, automation, security features, and ease of use, enhancing efficiency and reducing complexity.
With Citrix, all connections are outgoing, minimizing firewall vulnerability.
Regarding the patching and software management, for me, it's the best path.
 

Categories and Ranking

Citrix DaaS (formerly Citri...
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
126
Ranking in other categories
Application Virtualization (2nd), Remote Access (4th), Virtual Desktop Infrastructure (VDI) (3rd), Desktop as a Service (DaaS) (1st)
Kaseya VSA
Average Rating
7.6
Reviews Sentiment
4.6
Number of Reviews
32
Ranking in other categories
Remote Monitoring and Management (RMM) (1st), Patch Management (8th)
 

Mindshare comparison

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and Kaseya VSA aren’t in the same category and serve different purposes. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is designed for Application Virtualization and holds a mindshare of 27.9%, up 24.4% compared to last year.
Kaseya VSA, on the other hand, focuses on Remote Monitoring and Management (RMM), holds 18.4% mindshare, up 9.1% since last year.
Application Virtualization
Remote Monitoring and Management (RMM)
 

Featured Reviews

Grant Waddell - PeerSpot reviewer
User-friendly and easily accessible, but cost could be made cheaper
We use Citrix Workspace on Citrix Cloud. We have all of our servers on the AWS public cloud. There are a number of tools that we can implement that would save us costs. However, we've stuck to Citrix for convenience. If the prices keep increasing, we will have to consider other solutions. Users need to understand the tool's limitations correctly and what they require from a usability perspective. They should also understand the configuration of security policies. In some cases, people are unable to download or upload files onto their PCs, which is necessary for them to do their work. Users should understand the limitations of the product or the configuration options. Overall, I rate the solution a seven out of ten.
Charles Sedano - PeerSpot reviewer
Has indicators that tell us if a machine is idle, in use, powered off, etc.
The unique thing I like most about Kaseya VSA is the quick indicators that tell us if a machine is idle, in use, powered off, etc. This allows us to handle client tasks when their machine is idle. We're currently migrating from Kaseya VSA nine to ten. Nine's automation capabilities don't exist, which is the main reason we're upgrading to ten.
report
Use our free recommendation engine to learn which Application Virtualization solutions are best for your needs.
861,170 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
20%
Financial Services Firm
10%
Manufacturing Company
9%
Government
7%
Computer Software Company
11%
Performing Arts
8%
Educational Organization
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Citrix Virtual Apps and Desktops?
My focus has primarily been on publishing virtual applications.
What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?
I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
What needs improvement with Citrix Virtual Apps and Desktops?
I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. Although it works well on the apps side, the desktop aspect still has room for i...
What do you like most about Kaseya VSA?
The most valuable feature of Kaseya VSA is the ability to control laptops remotely.
What needs improvement with Kaseya VSA?
The network monitoring module today is not the best one. If it can improve, it would be better.
What is your primary use case for Kaseya VSA?
We are a reseller. I am conducting some research since we are a vendor for the Kaseya solution.
 

Also Known As

XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace
No data available
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Find out what your peers are saying about Microsoft, Citrix, Parallels and others in Application Virtualization. Updated: July 2025.
861,170 professionals have used our research since 2012.