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AWS Systems Manager vs HashiCorp Terraform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
Microsoft Intune boosts cost savings and efficiency by streamlining device management, reducing infrastructure costs, and enhancing security measures.
Sentiment score
1.0
Users reported ROI from AWS Systems Manager due to cost savings, improved efficiency, automation, better security, and streamlined operations.
Sentiment score
3.4
HashiCorp Terraform enhances efficiency and automation, yielding approximately 20% improvement in speed and reduced operational costs.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Importantly, when someone leaves the company, it helps protect document access on their devices.
 

Customer Service

Sentiment score
5.5
Microsoft Intune support feedback is mixed, with faster resolutions at premium levels but slow response at basic tiers.
Sentiment score
1.0
AWS Systems Manager support satisfaction varies, with higher praise for business support and consistent approval in Colombia.
Sentiment score
5.1
HashiCorp Terraform's support is knowledgeable and accessible, though some users note slow response times and rely on community resources.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
I would rate the HashiCorp technical support an eight on a scale of one to ten, where ten is the best.
They provide mail IDs, a portal, and contact numbers for assistance.
 

Scalability Issues

Sentiment score
6.7
Microsoft Intune excels in scalability, efficiently managing thousands of users and devices across diverse environments, supporting seamless expansion.
Sentiment score
7.3
AWS Systems Manager is highly scalable and efficient, handling large workloads seamlessly, making it ideal for complex environments.
Sentiment score
7.8
HashiCorp Terraform is scalable, suitable for complex environments, and efficient for enterprise-level operations, despite minor multi-user issues.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Terraform runs when changes occur.
Scalability is effective, and I would rate it a ten out of ten.
 

Stability Issues

Sentiment score
6.6
Microsoft Intune is stable and reliable, with users rating its performance highly despite occasional update or sync issues.
Sentiment score
7.0
AWS Systems Manager is mainly stable, though some users face issues like clipboard sharing, battery drain, and misconfiguration.
Sentiment score
6.8
HashiCorp Terraform is stable and reliable, with robust community support ensuring quick resolution of rare issues and bugs.
We have not experienced downtime, bugs, or glitches.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
I can choose a stable version and decide whether to upgrade based on its performance.
HashiCorp Terraform is extremely stable.
Stability has been a concern, particularly around backside stability with unexpected terminations.
 

Room For Improvement

Microsoft Intune needs better application deployment, reporting, macOS/Linux support, platform integration, user-friendliness, remote desktop, and competitive pricing.
AWS Systems Manager users seek improved automation, integration, usability, cost optimization, and broader service integration with better incident management.
Terraform needs UI, plugin, and error logging improvements, better cloud integration, resource support, state management, and enhanced documentation.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
There are potential improvements in the backend stability of HashiCorp Terraform.
How quickly can it be integrated into my Terraform scripts ensuring rapid availability of resources is crucial.
There is a challenge where our organization is recommending a specific OS, which is currently not supported by HashiCorp Terraform.
 

Setup Cost

Microsoft Intune offers cost-effective prices with Microsoft 365 bundles, flexible licensing, and discounts for large volumes or specific sectors.
AWS Systems Manager offers cost efficiency and value, but requires optimization to mitigate cost increases during high-demand periods.
HashiCorp Terraform provides open-source and paid versions, with Enterprise offering value to larger companies despite higher costs.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
While using AWS Systems Manager, we continually monitor to optimize costs according to our use case, time, and frequency.
I use the open-source version of Terraform, so there is no cost for me.
 

Valuable Features

Microsoft Intune offers seamless integration, robust management, and security features, enhancing remote device management and compliance with a user-friendly interface.
AWS Systems Manager provides log analysis, task automation, parameter storage, and efficient access, enhancing security, productivity, and integration.
HashiCorp Terraform excels with infrastructure as code, multi-cloud, automation, ease, integration, scalability, idempotence, and cross-platform support.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
AWS Systems Manager's most valuable feature is its ability to dynamically export and import values in various AWS accounts.
Terraform modules make it easier to manage complex infrastructure and code within an organization.
Terraform's infrastructure as a code tool facilitates deploying code on tools, and once configured with AWS and local Terraform systems, it can be reused multiple times without much issue.
If changes are needed, I track who did what because my Terraform scripts are version-controlled.
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Configuration Management
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
301
Ranking in other categories
Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
AWS Systems Manager
Ranking in Configuration Management
5th
Average Rating
8.2
Reviews Sentiment
5.7
Number of Reviews
13
Ranking in other categories
No ranking in other categories
HashiCorp Terraform
Ranking in Configuration Management
8th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
49
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Configuration Management category, the mindshare of Microsoft Intune is 9.4%, down from 9.6% compared to the previous year. The mindshare of AWS Systems Manager is 9.9%, up from 9.9% compared to the previous year. The mindshare of HashiCorp Terraform is 3.8%, up from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Market Share Distribution
ProductMarket Share (%)
Microsoft Intune9.4%
AWS Systems Manager9.9%
HashiCorp Terraform3.8%
Other76.9%
Configuration Management
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Ambe Frankline - PeerSpot reviewer
Tracks every action on AWS accounts in a centralized way
Setting up AWS Systems Manager to monitor and control other services is easy. You need to link the services you want to observe and track. The time it takes to deploy depends on factors like connectivity, latency, and the complexity of the services. For example, setting up a simple application is faster than setting up a more complicated three-tier or multi-tier system. Using the solution for batch updates varies depending on the number of servers involved and the commands needed. Personally, when I do small projects at home, deploying a few servers doesn't take long. But at work, where we handle larger deployments with hundreds of servers, it's faster due to better connectivity and resources.
Eugene Paden - PeerSpot reviewer
Ensures consistency and security in deployments while adapting to resource availability
The most valuable feature is predictability. When I need to put something, it is repeatable. I can deploy it in one environment, change the parameter, and it will work in another. If changes are needed, I track who did what because my Terraform scripts are version-controlled. This reduces guesswork and trial and error from the UI, replacing it with code, which enhances maintainability. In cloud environments, manual configurations can be forgotten or misunderstood if the original person leaves, but Terraform ensures documentation and consistent configurations.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
9%
Manufacturing Company
9%
Government
8%
Financial Services Firm
14%
Government
8%
Computer Software Company
8%
Manufacturing Company
8%
Financial Services Firm
17%
Computer Software Company
11%
Government
9%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business116
Midsize Enterprise46
Large Enterprise152
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise7
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise7
Large Enterprise22
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about AWS Systems Manager?
With AWS Systems Manager, our company can patch our systems directly from it, so we don't need to patch our systems m...
What is your experience regarding pricing and costs for AWS Systems Manager?
Every AWS service comes with some associated costs. While using AWS Systems Manager, we continually monitor to optimi...
What needs improvement with AWS Systems Manager?
I do not use the automation feature in this product.
What do you like most about HashiCorp Terraform?
The most valuable feature of the solution stems from the modules it offers.
What is your experience regarding pricing and costs for HashiCorp Terraform?
I use the open-source version of Terraform, so there is no cost for me. There is a paid version available for clients...
What needs improvement with HashiCorp Terraform?
One issue we have faced with HashiCorp Terraform is that sometimes the latest features that Microsoft suggests are ad...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Amazon Elastic Container Registry
Terraform
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Information Not Available
Find out what your peers are saying about AWS Systems Manager vs. HashiCorp Terraform and other solutions. Updated: September 2025.
867,676 professionals have used our research since 2012.