Service and Support
OpenText ALM/Quality Center's customer service is generally rated positively, though some users find response times lacking. The experience with technical support varies; many users appreciate the knowledge and helpfulness, while others face delays or unresponsive service. Expertise and quick resolution are often praised, but consistency remains a concern, especially regarding timely issue resolution. Both customer service and technical support are occasionally supplemented by third-party partners, offering more satisfactory outcomes.
Deployment
Many users found OpenText ALM / Quality Center's initial setup straightforward, citing ease in following installation guides or working with experienced teams. However, some faced complexities due to hardware requirements, network issues, or customization needs. While certain installations required technical expertise, others had support from vendor teams. Upgrades were noted as challenging for some, especially regarding database integration and migration. The initial setup varied widely with straightforward experiences balanced by those perceiving it as complex.
Scalability
OpenText ALM / Quality Center excels in scalability across diverse organizations. Users report seamless expansion with minimal complications, effectively managing thousands of users and projects. Some encounter licensing cost frustrations, but operationally the tool handles large-scale needs efficiently. Occasional performance concerns arise, yet overall feedback highlights its robust capacity for growth and adaptability, suiting varied business sizes and demands.
Stability
OpenText ALM / Quality Center is generally stable, with users reporting minimal downtime and performance issues. Stability may vary depending on hardware and organizational setup. Memory issues and user concurrency can sometimes impact stability. Framework and database versions might influence performance. While some report slowdowns or occasional crashes when multiple tabs or large data are involved, others find infrastructure changes can improve reliability. Recent versions show improved stability while older ones may encounter occasional glitches.