ManageEngine IT360's central and probe model, agentless monitoring, and performance history reporting offer valuable centralized monitoring. Users appreciate insight into active directory, permissions, security, and user group policy changes. They value technical support and configuration management capabilities. Easy deployment enhances its appeal. Monitoring capability requires no training, facilitating network information collection. Its alerting system efficiently sends emails, making IT360 a competent choice for network management.
- "It is easy to identify and collect information from all of the nodes on the network."
- "The technical support is good."
- "The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
ManageEngine IT360 users suggest enhancing the GUI and addressing the downtime scheduler for SNMP-monitored devices to prevent alarms during maintenance. Adding intelligence for critical objects and enhancing automation are desired. Users want graphs for traffic and network utility and support for network workload in future releases. They also seek integration with ServiceDesk.
- "We would like to have support for integration with ServiceDesk."
- "The ManageEngine features could improve to show graphs of the traffic and network utility."
- "The product could use more intelligence, automation and general availability of product information."
