ServiceNow Discovery vs Zabbix comparison

"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."

"I am impressed with the tool's incident problem change management."

"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."

"It is a stable solution...The initial setup of the product is straightforward."

"We can scale the solution."

"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."

"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."

"The service management and operations management modules are valuable."

"The template system in Zabbix is very beneficial as it saves time in configuration."

"The product is very stable."

"The integration capabilities and APIs are the best part."

"We detect problems before the customer does and before it actually happens using the predictive functions in Zabbix."

"Simple network monitoring that is easy to install and manage."

"It has an intuitive UI with beautiful graphs and customizable maps."

"I like being able to use proxy servers for different locations. The agents are pretty cool. They're easy to roll out. The standard out-of-the-box templates are also pretty easy to use. The integration with other learning products is also good. I have, in the past, used Slack, but we've integrated it with Microsoft Teams. We also use it for SMS with a service called Redcoat. It is very flexible. It does what I need it to do, and my manager is very happy because it doesn't cost anything. We are nearing 4,000 hosts inside Zabbix, and we've got another 6,000 access points to add to it. We've thrown everything at it, and it has managed to keep going. I am very impressed with the tool, and I'd shake their hand very hard if I got to say the compliments to the Zabbix team. They keep improving it and doing refreshes, which is one good thing about it. There is also online information as well as books that you can purchase if you're willing to read enough. There is a lot to pick up, but it is a pretty complete solution."

"Zabbix helps to save time."

"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."

"It's an expensive platform."

"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."

"They can expand on the plugins for some of the other tools."

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."

"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."

"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."

"Zabbix claims that there is an auto-discovery process but my team member was facing difficulty and was told that it's not really automatic, and there are some manual steps."

"It could be more stable."

"I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company."

"The documentation could be improved."

"​I would like to better be able to monitor Oracle processes.​"

"I want Zabbix to improve the UX/UI. Zabbix doesn't use a JavaScript chart for images, and I want them to improve this."

"Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."

"The reporting features need improvement, especially detailed inventory reporting. Since it's freeware, reporting may not be a major focus."

"If the product is not deployed properly, it can be very expensive."

"It's on a yearly basis. We renew our contract for three years at a time."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"The pricing is determined based on the CIs."

"It is an expensive product with a price that depends on the models that you wish to purchase."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"It is free, which allows us to reduce costs."

"It's an open-source solution that can be used free of charge."

"It's free software released under the GNU/GPL license."

"My manager is very happy because it doesn't cost anything."

"For pricing, it's free. We don't pay anything for it. They open-source the code, and people pay for support."

"Zabbix is a free solution but the support contact costs money."

"It’s free of cost."

"The solution is free. However, many open-sourced tools start out free but eventually start charging."