PagerDuty Operations Cloud vs Splunk Enterprise Security comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

PagerDuty Operations Cloud
Average Rating
8.8
Number of Reviews
35
Ranking in other categories
Process Automation (11th), IT Alerting and Incident Management (1st), AIOps (8th), Critical Event Management (CEM) (1st)
Splunk Enterprise Security
Average Rating
8.4
Number of Reviews
258
Ranking in other categories
Log Management (1st), Security Information and Event Management (SIEM) (1st), IT Operations Analytics (1st)
 

Mindshare comparison

As of June 2024, in the IT Alerting and Incident Management category, the mindshare of PagerDuty Operations Cloud is 34.5%, up from 30.9% compared to the previous year. The mindshare of Splunk Enterprise Security is 2.4%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
Unique Categories:
Process Automation
0.1%
AIOps
0.3%
Log Management
13.0%
Security Information and Event Management (SIEM)
13.7%
 

Featured Reviews

Don Meyers - PeerSpot reviewer
Sep 15, 2022
It has allowed us to identify issues and incidents within the infrastructure that we wouldn't have noticed otherwise.
We use PagerDuty for incident managment. We're looking at integrating PagerDuty with Rundeck in the future PagerDuty has allowed us to identify issues and incidents within the infrastructure that we wouldn't have noticed otherwise. PagerDuty's notification process is the most valuable feature.…
Surya Ambavarapu - PeerSpot reviewer
May 16, 2024
Helps streamline incident responses, provide visibility into our environment, and reduce alert volume
Splunk has streamlined our incident response by automating key processes. For instance, alerts trigger upon exceeding three failed login attempts, automatically assigning tickets for review. Similarly, unauthorized access attempts from unfamiliar regions are automatically blocked. These automated data-driven responses significantly improve our overall incident response efficiency. The customizable dashboards offer great visualization and extra add-ons. Splunk Enterprise Security helps us to easily monitor multiple cloud environments. Mission Control lets us monitor and manage our security from a single panel. Based on my short experience, I would rate Splunk Enterprise Security eight out of ten for its ability to analyze malicious activity. Splunk Enterprise Security helps reduce our alert volume. Splunk Enterprise Security streamlines our security investigations by providing a central platform and offering a growing library of add-ons that expand our investigative capabilities.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."
"The product easily integrates with other solutions."
"PagerDuty's notification process is the most valuable feature."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"Splunk's strongest suit is its user interface. We can integrate multiple solutions and adjust settings in the Splunk interface."
"The ability to manipulate data in Splunk is unparalleled. Splunk’s powerful, flexible query language can morph difficult to understand log formats into usable data."
"We were able to create a catalog of dashboards and have a holistic view at all levels. We could understand our business much better. Real-time errors, which were buried in emails before now, surfaced up on dashboards."
"It's the completeness of the solution that we like the most."
"You can check up on security from the dashboards."
"The ability to analyze huge amounts of sales data and accurate prediction of sales forecasting is the most valuable feature."
"I like the Splunk dashboard and search engine."
"The ability to rapidly diagnose problems in production and non-production, across hundreds of log files, is the most valuable feature."
 

Cons

"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"Something that needs to be improved, is adding multilingual support."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"PagerDuty can improve the integration with Terraform."
"I would like to see future development in terms of ML (Machine Learning)."
"Make it easy to use and the cost cheaper. This will help all organisations to implement Splunk."
"It is a good product, but the Achilles heel for a lot of organizations is the cost model for it because it gets expensive. That's because the model is based on how much data it processes a day, which can be prohibitive, especially if you have a lot of data. A lot of customers may not be ready for the sticker shock on how to fully leverage the product. I realized that the reason for that is that when it was originally designed, it was kind of like a big data modeling application. If they want to have a bigger customer base, they can come out with subsets of their product that are focused on specific things and have different pricing models. It may help with the cost."
"If possible, we would like to have not only a log monitoring system but a network monitoring feature in this solution as well."
"From the commercial point of view, they have to bring down their costs."
"The difficult part is related to integration with sources of data that are used to create the logs as this depends on the infrastructure of the client."
"Splunk can improve regex/asset analysis as we do not want to crawl until it is done."
"The price of the solution could be cheaper."
 

Pricing and Cost Advice

"There is a license needed to use PagerDuty."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"The cost is based on the package you select."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"The pricing may be about $1,000 per user."
"The price is very high."
"We have seen ROI and improvements as we have continued to use the product, but they are more reactive."
"It is expensive. I used to buy it early on, but then they combined it into a higher-up organization. They buy it for multiple systems now. Last time, I paid around 60K for it. There is just the licensing fee. That's all."
"We have had a reduction in the time it takes to resolve issues and correlate what has failed."
"Splunk Enterprise Security is expensive."
"Splunk can be an expensive solution. It all depends on how we configure the alerts and the events from the endpoints. You can save some money if you do that correctly. If not, it becomes an expensive solution."
"It is economical than other solutions."
"You will eat up whatever you purchase quickly. The level of insights that Splunk empowers is addictive."
"I have no opinion on pricing."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Financial Services Firm
13%
Retailer
7%
Manufacturing Company
7%
Financial Services Firm
15%
Computer Software Company
14%
Government
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The price is very high. I rate the pricing a six out of ten. The license for stakeholders is very limited.
What needs improvement with PagerDuty?
It’s quite hard to reach the support team.
What SOC product do you recommend?
For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is asking to miss details that are critical, and ending up a statistic. Also, rememb...
What is a better choice, Splunk or Azure Sentinel?
It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingestion of anything, but the charge per GB/Day Indexed and it gets expensive as log ...
How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
 

Learn More

 

Overview

 

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management. Updated: June 2024.
787,779 professionals have used our research since 2012.