Try our new research platform with insights from 80,000+ expert users

PagerDuty Operations Cloud vs Splunk Enterprise Security comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.8
PagerDuty Operations Cloud efficiently handles alerts, improves response times, reduces downtime, and enhances customer satisfaction and reliability.
Sentiment score
6.5
Splunk Enterprise Security enhances visibility, improves error resolution, automates processes, and integrates well, though ROI assessment can be challenging.
The documentation for Splunk Enterprise Security is outstanding. It is well-organized and easy to access.
We couldn't calculate what would have been the cost if they had actually gotten compromised; however, they were in the process, so every investment was returned immediately.
On average, my SecOps team takes probably at least a quarter of the time, if not more, to remediate security incidents with Splunk Enterprise Security compared to our previous solution.
 

Customer Service

Sentiment score
8.1
PagerDuty Operations Cloud is highly rated for responsive, effective customer support, with most issues resolved swiftly under 24 hours.
Sentiment score
6.4
Splunk Enterprise Security support is knowledgeable but occasionally slow, with mixed efficiency reviews and valuable community resources.
We have paid for Splunk support, and we’re not on the free tier hoping for assistance; we are a significant customer and invest a lot in this service.
I have had nothing but good experiences with Splunk support, receiving timely and helpful replies.
We've had great customer success managers who have helped us navigate scaling from 600 gigs to 30 terabytes.
 

Scalability Issues

Sentiment score
7.8
PagerDuty Operations Cloud excels in scalability, integration, and management, though licensing costs may pose scaling challenges for enterprises.
Sentiment score
7.4
Splunk Enterprise Security offers scalable, flexible solutions handling large data volumes effortlessly, though cost concerns persist, especially on-premise.
The product was highly scalable, with no limits on the number of applications or event routing rules.
We currently rely on disaster recovery and backup recovery, which takes time to recover, during which you're basically blind, so I'm pushing my leadership team to switch over to a clustering environment for constant availability.
They struggle a bit with pure virtual environments, but in terms of how much they can handle, it is pretty good.
It is easy to scale.
 

Stability Issues

Sentiment score
8.3
PagerDuty Operations Cloud is praised for stability and reliability, with quick resolutions for rare notification delays and effective support.
Sentiment score
7.6
Splunk Enterprise Security is stable and resilient, though resource-heavy queries can cause occasional bugs, needing optimized use cases.
They test it very thoroughly before release, and our customers have Splunk running for months without issues.
Splunk has been very reliable and very consistent.
It provides a stable environment but needs to integrate with ITSM platforms to achieve better visibility.
 

Room For Improvement

PagerDuty users seek better time zone handling, UI intuitiveness, integration, automation, and efficient incident management with enhanced analytics.
Splunk Enterprise Security users desire improved GUI, integration, pricing, training, data handling, and advanced features for better efficiency.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Improving the infrastructure behind Splunk Enterprise Security is vital—enhanced cores, CPUs, and memory should be prioritized to support better processing power.
Splunk Enterprise Security is not something that automatically picks things; you have to set up use cases, update data models, and link the right use cases to the right data models for those detections to happen.
For any future enhancements or features, such as MLTK and SOAR platform integration, we need more visibility, training, and certification for the skilled professionals who are working.
 

Setup Cost

PagerDuty Operations Cloud offers flexible pricing, but costs can be high; users find it competitive and valuable.
Splunk Enterprise Security is costly but valued for features and scalability, with pricing concerns for smaller businesses.
I saw clients spend two million dollars a year just feeding data into the Splunk solution.
The platform requires significant financial investment and resources, making it expensive despite its comprehensive features.
I find it to be affordable, which is why every industry uses it.
 

Valuable Features

PagerDuty Operations Cloud provides seamless incident management with integrations, automation, and user-friendly features, enhancing alert routing and communication.
Splunk Enterprise Security excels in log management, data ingestion, and integration, enhancing security operations with user-friendly features.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
This capability is useful for performance monitoring and issue identification.
I assess Splunk Enterprise Security's insider threat detection capabilities for helping to find unknown threats and anomalous user behavior as great.
Splunk Enterprise Security provides the foundation for unified threat detection, investigation, and response, enabling fast identification of critical issues.
 

Categories and Ranking

PagerDuty Operations Cloud
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
Process Automation (12th), IT Alerting and Incident Management (1st), AIOps (12th), Critical Event Management (CEM) (1st)
Splunk Enterprise Security
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
366
Ranking in other categories
Log Management (2nd), Security Information and Event Management (SIEM) (1st), IT Operations Analytics (1st)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. PagerDuty Operations Cloud is designed for IT Alerting and Incident Management and holds a mindshare of 22.5%, down 28.5% compared to last year.
Splunk Enterprise Security, on the other hand, focuses on Security Information and Event Management (SIEM), holds 9.3% mindshare, down 11.6% since last year.
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
PagerDuty Operations Cloud22.5%
Opsgenie13.7%
Rootly10.1%
Other53.699999999999996%
IT Alerting and Incident Management
Security Information and Event Management (SIEM) Market Share Distribution
ProductMarket Share (%)
Splunk Enterprise Security9.3%
Wazuh10.9%
IBM Security QRadar7.2%
Other72.6%
Security Information and Event Management (SIEM)
 

Featured Reviews

JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Kyle Vernham - PeerSpot reviewer
Built-in searches and unified data access streamline alert investigation and boosts analyst efficiency
The two features I appreciate the most in Splunk Enterprise Security are the built-in searches, which have been very easy for us to get started with right out of the box, and the fact that it accesses all of our other systems. You can access it as a pane of glass rather than having to search individually. We also have the option to compare our analysts from our service to service. Splunk Enterprise Security helps our SOC team prioritize and investigate high-fidelity alerts more effectively by providing a more in-depth look and the ability to access a lot more of our data. Instead of jumping from several segmented systems, it allows us to have everything brought together in one place. For example, you have to move from our purview to our build system and to Splunk Enterprise Security, and it enables us to streamline that process. The built-in features of Splunk Enterprise Security, which we recently procured, have given us a good starting point and demonstrated the value of the product, providing an easy way to sell it to our company. The ease of getting everything into our purview helps us, and it serves as a good start for the investigation part in one location rather than what we usually have, which is jumping from system to system to system. Splunk Enterprise Security plays a role in our company's strategy to combat insider threats and advanced persistent threats by currently being in its technical test phase. We are still rolling it out, and it should help us find any insider threats based on information that our policy states should not be present in our system. Splunk Enterprise Security's risk-based alerting (RBA) has impacted our alert volume and analyst productivity because we've got many different systems feeding into it. However, it has helped to make it easier for our analysts to go through a set of events rather than 100 alerts. RBA allows us to streamline the process and customize it for our analysts. When it comes to leveraging Splunk Enterprise Security's dashboards and visualizations to communicate security posture to executives, it's pretty straightforward for any type of information. The visualization is easy to understand, but I haven't had any direct conversations with our executives.
report
Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.
867,497 professionals have used our research since 2012.
 

Comparison Review

VS
Feb 26, 2015
HP ArcSight vs. IBM QRadar vs. ​McAfee Nitro vs. Splunk vs. RSA Security vs. LogRhythm
We at Infosecnirvana.com have done several posts on SIEM. After the Dummies Guide on SIEM, we are following it up with a SIEM Product Comparison – 101 deck. So, here it is for your viewing pleasure. Let me know what you think by posting your comments below. The key products compared here are…
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Performing Arts
12%
Financial Services Firm
10%
Manufacturing Company
7%
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise11
Large Enterprise19
By reviewers
Company SizeCount
Small Business109
Midsize Enterprise49
Large Enterprise255
 

Questions from the Community

What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
What SOC product do you recommend?
For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is asking to miss details that are critical, and ending up a statistic. Also, rememb...
What is a better choice, Splunk or Azure Sentinel?
It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingestion of anything, but the charge per GB/Day Indexed and it gets expensive as log ...
How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
 

Overview

 

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
Find out what your peers are saying about PagerDuty, Splunk, Atlassian and others in IT Alerting and Incident Management. Updated: September 2025.
867,497 professionals have used our research since 2012.