Datto Remote Monitoring and Management vs NinjaOne comparison

Datto Remote Monitoring and...
Read 8 Datto Remote Monitoring and Management reviews
  • 1,983 Views
  • 1,100 Comparison Views
75% willing to recommend
NinjaOne
Read 15 NinjaOne reviews
  • 4,450 Views
  • 2,275 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Datto Remote Monitoring and Management and NinjaOne based on real PeerSpot user reviews.

Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Datto Remote Monitoring and Management vs. NinjaOne Report (Updated: May 2024).
Buyer's Guide
Datto Remote Monitoring and Management vs. NinjaOne
May 2024
Download the complete report
Helped 787,817 peers since 2012
 

Categories and Ranking

Datto Remote Monitoring and...
Ranking in Remote Monitoring and Management (RMM)
8th
Average Rating
7.8
Number of Reviews
8
Ranking in other categories
No ranking in other categories
NinjaOne
Ranking in Remote Monitoring and Management (RMM)
1st
Average Rating
8.0
Number of Reviews
15
Ranking in other categories
Network Monitoring Software (27th), IT Service Management (ITSM) (7th), Patch Management (4th), MSP Backup (4th), Unified Endpoint Management (UEM) (5th)
 

Mindshare comparison

As of June 2024, in the Remote Monitoring and Management (RMM) category, the mindshare of Datto Remote Monitoring and Management is 4.1%, down from 7.9% compared to the previous year. The mindshare of NinjaOne is 27.0%, up from 17.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
Unique Categories:
No other categories found
Network Monitoring Software
0.5%
IT Service Management (ITSM)
3.3%
 

Featured Reviews

CP
Mar 24, 2023
A solution that functions optimally even when the connection to the server is lost
The software is a standard RMM tool that can be installed on various devices belonging to our clients. It is capable of monitoring anything, including the CPU and other components. Even when the connection to the server is lost, the monitoring continues without interruption. Additionally, the…
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Gabriel Lunay - PeerSpot reviewer
Dec 7, 2022
A very secure solution that is user-friendly and can be set up with just a few clicks
When we deployed the solution, all that we did was dictate an organization inside NinjaOne, download a file, and then point out which organization the file should fall under. If it's for a client, we do that stuff and our client is the one who installs it. When we send over the MSI file, it's super easy to install. I'd say, for example, three to four clicks and you have the file. Some of our clients don't know how to navigate the solution, though, so we're willing to do it remotely for them. If I'm trying to deploy the solution for 20 users, that would only take about 10 to 15 minutes. I think two people are more than enough for deployment. Most of the maintenance is Windows cleanup and maintenance. All you need to do is schedule the maintenance for whenever you want to update or clean it up.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The project management and task management features work well. It's a decent product in that regard."
"It has a single pane of glass, and it integrates well with other software."
"AEM support is great for Macs."
"I also like how Datto integrates seamlessly with the Autotask ticketing system."
"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."
"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."
"Even when the connection to the server is lost, the monitoring continues without interruption."
"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."
More Datto Remote Monitoring and Management pros
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"The most valuable feature we have found currently is probably patch management."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"NinjaOne's best feature is its monitoring."
"The most important aspect of this tool is the security it provides our company."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
More NinjaOne pros
 

Cons

"Be prepared to spend a lot of time on conversions if you have a lot of clients."
"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."
"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."
"We would like to see a little more functionality when monitoring network devices, such as switches and routers."
"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."
"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."
"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."
"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."
More Datto Remote Monitoring and Management cons
"The ticketing system in NinjaOne is not the best."
"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."
"NinjaOne's reporting module is cumbersome."
"NinjaOne's dashboard could be easier to use."
"The solution could improve by optimizing the internet connection being used."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"NinjaOne's pricing and user interface needs improvement."
"I would like to see more scripts for PowerShell commands."
More NinjaOne cons
 

Pricing and Cost Advice

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."
"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."
"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."
"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."
"NinjaRMM uses a subscription model."
"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."
"Its pricing is great."
"We got a pretty good deal. It was fairly affordable."
"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."
"We currently pay $1.20 per device on a monthly basis."
"The pricing is reasonable and cheaper than ConnectWise."
More NinjaOne pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Financial Services Firm
8%
Manufacturing Company
6%
Media Company
6%
Computer Software Company
16%
Government
6%
University
6%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Datto Remote Monitoring and Management?
Even when the connection to the server is lost, the monitoring continues without interruption.
See all answers
What needs improvement with Datto Remote Monitoring and Management?
The only area where I see room for improvement is the ability to delay the application of patches for a set number of days. Currently, when patches become available, you have to either approve or r...
See all answers
What advice do you have for others considering Datto Remote Monitoring and Management?
While the solution is a nice product, it may require some adjustments to be made in comparison to other products like N-central. However, Datto not only offers RMM software but also acts as a distr...
See all answers
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
See all answers
What is your experience regarding pricing and costs for NinjaOne?
The product's pricing depends on the number of PCs or devices.
See all answers
What needs improvement with NinjaOne?
NinjaOne didn't have a lot of issues, but a few things. Like, I used and I experienced that there was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and ...
See all answers
 

Comparisons

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PRTG Network Monitor vs Datto Remote Monitoring and Management Logo
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Compared 12% of the time
Kaseya VSA vs Datto Remote Monitoring and Management Logo
Kaseya VSA vs Datto Remote Monitoring and Management
Compared 10% of the time
ConnectWise Automate vs Datto Remote Monitoring and Management Logo
ConnectWise Automate vs Datto Remote Monitoring and Management
Compared 6% of the time
More Datto Remote Monitoring and Management Competitors
Atera vs NinjaOne Logo
Atera vs NinjaOne
Compared 21% of the time
N-able N-central vs NinjaOne Logo
N-able N-central vs NinjaOne
Compared 12% of the time
Microsoft Configuration Manager vs NinjaOne Logo
Microsoft Configuration Manager vs NinjaOne
Compared 9% of the time
Kaseya VSA vs NinjaOne Logo
Kaseya VSA vs NinjaOne
Compared 6% of the time
Zabbix vs NinjaOne Logo
Zabbix vs NinjaOne
Compared 2% of the time
More NinjaOne Competitors
 

Product Reports

Buyer's Guide
Datto Remote Monitoring and Management
June 2024
Datto Remote Monitoring and Management reportDownload Datto Remote Monitoring and Management product report
Buyer's Guide
NinjaOne
June 2024
NinjaOne reportDownload NinjaOne product report
 

Also Known As

Autotask EM, Autotask Endpoint Management, Datto RMM
No data available
 

Learn More

datto
NinjaOne
 

Overview

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

Introducing NinjaOne, the ultimate all-in-one solution for modern ninjas. This innovative product combines cutting-edge technology with sleek design to enhance your ninja skills like never before. With its lightweight and compact form factor, NinjaOne is perfect for stealthy missions and quick maneuvers. 

Equipped with state-of-the-art sensors and advanced AI capabilities, it offers real-time tracking, precise motion detection, and intelligent analysis of your surroundings. The high-resolution display provides crystal-clear visuals, ensuring optimal visibility even in low-light conditions. 

NinjaOne also features a built-in communication system, allowing seamless coordination with your team members. Its long-lasting battery ensures uninterrupted usage during extended missions. 

Whether you're a seasoned ninja or just starting your training, NinjaOne is the ultimate companion to elevate your skills to new heights.

 

Sample Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru
Status Pros, Mitchell and Company
Buyer's Guide
Datto Remote Monitoring and Management vs. NinjaOne
May 2024
Free Report: Datto Remote Monitoring and Management vs. NinjaOne
Find out what your peers are saying about Datto Remote Monitoring and Management vs. NinjaOne and other solutions. Updated: May 2024.
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