GitHub CoPilot vs ServiceNow comparison

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GitHub CoPilot

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between GitHub CoPilot and ServiceNow based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed GitHub CoPilot vs. ServiceNow Report (Updated: May 2024).

GitHub CoPilot vs. ServiceNow

May 2024

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Helped 787,779 peers since 2012

Categories and Ranking

GitHub CoPilot

Ranking in Rapid Application Development Software

15th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow

Ranking in Rapid Application Development Software

4th

Average Rating

8.4

Number of Reviews

212

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)

Featured Reviews

HappyBhalla

Senior Software Developer at Gojek

Dec 19, 2023

Helps with code review, test case generation, and chat features

In a few cases, the results aren't correct, so that needs improvement. Also, it would be great if the results could be presented in different formats, not just text. As engineers, it takes time to read through text-based results. If they could provide diagrams or basic design architectures, it would be easier to understand and take less time to review. So, as of now, image functionality is not provided by GitHub Copilot, and it would be great if they could add that. So, I would like to see improvements in the result generation, more results, different result formats, and image functionality.

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Mangesh Shaharkar

TM at Tech Mahindra Limited

Dec 11, 2023

A versatile platform with efficient workflow automation and extensive customization capabilities that streamlines business processes, enhances collaboration, and offers comprehensive IT service manage

I have been exploring the wireless designer service on ServiceNow Although verbal explanations may be challenging, I can provide detailed comments and notes in the code. This facilitates collaborative learning in the catalog domain, making understanding various efforts and products simpler. It's…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"GitHub CoPilot accelerates productivity. It is an easy-to-use solution that is also helpful in saving the team's time."

"The solution increases coding efficiency."

"The product's initial setup phase is easy."

"GitHub CoPilot helps us auto-complete code. The tool's context awareness benefits our projects because it identifies the context in which we are working and automatically proposes solutions that we use."

"The product's initial setup is straightforward because it's pushed through the updates."

"The product is easy to integrate."

"The document generation features are valuable."

"The product's most valuable feature is vulnerability management features."

More GitHub CoPilot pros

"The look and feel is a valuable benefit for adoption."

"The solution's initial setup process is easy."

"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."

"It provides internal clients with greater transparency about their projects and deliverables."

"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."

"It has an excellent capability to integrate different access points."

"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."

"ServiceNow is easy to use and has a user-friendly interface."

More ServiceNow pros

Cons

"There's room for improvement to ensure that suggestions align more precisely with the context of what I'm seeking, minimizing instances of unrelated or inaccurate code suggestions."

"The suggestions provided by the product must be improved."

"GitHub CoPilot's stability is an area of concern where improvements are required."

"In a few cases, the results aren't correct, so that needs improvement. Also, it would be great if the results could be presented in different formats, not just text. As engineers, it takes time to read through text-based results."

"The tool must improve its ability to work with multiple files."

"In certain instances, OpenAI didn't respond in the expected way. The responses were more general and didn't address the specific point."

"GitHub CoPilot’s integration with other solutions could be improved."

"The solution is expensive. It should also support other programming languages."

More GitHub CoPilot cons

"The solution should offer better security when it comes to storing data."

"The RPA needs improvement. That's a new area for them that they're just entering into now."

"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."

"The Express edition does not allow the option for scripting."

"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."

"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."

"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."

"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."

More ServiceNow cons

Pricing and Cost Advice

"GitHub CoPilot comes readily available for enterprise customers, so it's a free add-on if you already have GitHub's enterprise license."

"The product offers a free version and a paid version. Whether to choose the product's free version or paid version depends on the size of the company where it will be used."

"It's affordable."

"There is a need to pay around 10 USD to be able to use the solution."

"We have a license but need another one for the GitHub CoPilot tool."

"A personal license is priced at ten dollars per month, while a professional or enterprise license costs nineteen dollars per user, and these rates are consistent for all users."

"We have a demo license. Once we understand what we'll do, we'll start with a paid license."

"GitHub CoPilot's pricing is reasonable. Our licensing costs were initially monthly, but then we switched to yearly payments. I rate the tool's pricing an eight out of ten."

More GitHub CoPilot pricing and cost advice

"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."

"The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."

"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."

"The cost is quite high."

"It is an expensive platform."

"The setup cost is high compared to others, especially when the scope is not fixed."

"The platform offers a free trial, by providing a free developer instance once you sign up."

"$230 per user."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Healthcare Company

11%

Computer Software Company

10%

Insurance Company

Educational Organization

22%

Computer Software Company

11%

Financial Services Firm

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about GitHub CoPilot?

The product is easy to integrate.

What is your experience regarding pricing and costs for GitHub CoPilot?

We have a demo license. Once we understand what we'll do, we'll start with a paid license.

What needs improvement with GitHub CoPilot?

The tool needs to focus on integration, as it is the most important aspect. I would like to see some pre-designed modules included in my projects.

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

Oracle Application Express (APEX) vs GitHub CoPilot

Comparisons

GitLab vs GitHub CoPilot

Compared 38% of the time

Compared 19% of the time

Pega BPM vs GitHub CoPilot

Compared 12% of the time

Mendix vs GitHub CoPilot

Compared 7% of the time

OutSystems vs GitHub CoPilot

Compared 5% of the time

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BMC Helix ITSM vs ServiceNow

Compared 10% of the time

Microsoft Power Apps vs ServiceNow

Compared 10% of the time

Pega BPM vs ServiceNow

Compared 9% of the time

Appian vs ServiceNow

Compared 4% of the time

IBM Maximo vs ServiceNow

Compared 4% of the time

More ServiceNow Competitors

Product Reports

Download GitHub CoPilot product report

GitHub CoPilot

June 2024

Download ServiceNow product report

May 2024

Learn More

GitHub

Overview

Trained on billions of lines of code, GitHub Copilot turns natural language prompts into coding suggestions across dozens of languages.

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

Information Not Available

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow