We performed a comparison between Microsoft PowerApps and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft PowerApps is the superior solution regarding ease of deployment and pricing. Both solutions had a similar user rating in terms of service and support. Regarding features, Microsoft PowerApps users weren’t happy with the limit on data the solution could handle. ServiceNow users were unhappy with the user interface and the lack of integration capabilities.
"It uses a lot of AI, which is helpful, especially during the setup process."
"There are a lot of different applications; you can connect PowerApps, or Flow, or Power BI to many different types of applications to interchange data."
"The scalability is good."
"The most valuable features are low-code and fast development."
"I like the containerization of Azure."
"There is value in being able to collect and compare information in real-time to present alternatives for correcting vulnerabilities."
"The UI functionality is the most valuable aspect of this solution."
"Creating a PowerApp is very easy. All I do is link and share the result with my colleagues. Deployment is very fast."
"ServiceNow was the first true enterprise to service management platform."
"There are many expansions available."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"The most valuable feature is that this is a Cloud solution."
"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
"When it comes to PowerApps, debugging can be difficult at times. It would be beneficial to simplify it."
"The set up of the solution could be simpler."
"Its user interface can be better. It is good, but it can be a bit clunky."
"The fact that we couldn't share that with our other organization or outside of the organization, consisting of our colleagues in the joint ventures, was a weakness of the solution."
"Microsoft could streamline monitoring and management. In addition, it should be easier to put the solution in different environments. For example, you should be able to move from a dev environment to a production environment seamlessly."
"We would like to see the period for viewing executions within this solution to be extended beyond its current limit of 28 days. We would prefer to be able to offer our customers an infinite amount of history to search."
"One of the major problems with it is what PowerApps calls the delegation warning. Regardless of what platform, data source, et cetera, that you're using, you can't retrieve more than 2000 records."
"Customization is somewhat complicated."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"The interface requires an upgrade."
"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"The solution should offer better security when it comes to storing data."
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
Microsoft Power Apps is ranked 1st in Rapid Application Development Software with 77 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Microsoft Power Apps is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of Microsoft Power Apps writes "Low-code, low learning curve, and reduces manpower". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Power Apps is most compared with Oracle Application Express (APEX), Mendix, Appian, Microsoft Azure App Service and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, IBM Maximo, Appian and Microsoft Dynamics CRM. See our Microsoft Power Apps vs. ServiceNow report.
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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.