Try our new research platform with insights from 80,000+ expert users

Datadog vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Datadog boosts ROI by reducing downtime, enhancing reliability, optimizing resources, improving cost efficiency, and expediting issue resolution.
Sentiment score
7.6
PagerDuty Operations Cloud boosts efficiency and uptime, improves incident handling, reduces fatigue, and enhances customer service, meeting SLAs.
Previously we had thirteen contractors doing the monitoring for us, which is now reduced to only five.
IT Manager at Liberty Mutual Insurance
Datadog has delivered more than its value through reduced downtime, faster recovery, and infrastructure optimization.
Sr. Cloud Infrastructure Engineer at a tech vendor with 51-200 employees
I believe features that would provide a lot of time savings, just enabling you to really narrow down and filter the type of frustration or user interaction that you're looking for.
QA Engineer at Townsquare Interactive
The escalation was not possible at all before, which led to the L1 team being under too much stress.
Software Developer at Webspruce
The automated system efficiently monitors the infrastructure and notifies us about problems, benefiting both our customers and the bank's reputation.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
Time to respond, time to initiate, and time to mitigate are key metrics influenced positively.
Lead Platform at a tech services company with 201-500 employees
 

Customer Service

Sentiment score
6.7
Datadog offers knowledgeable support but has variable ticket resolution and communication challenges, with limited direct engineer access.
Sentiment score
7.9
PagerDuty Operations Cloud is lauded for prompt, knowledgeable customer service and efficient issue resolution, earning high user satisfaction.
When I have additional questions, the ticket is updated with actual recommendations or suggestions pointing me in the correct direction.
Applications Web Services Technical Engineer at Ace Hardware
Overall, the entire Datadog comprehensive experience of support, onboarding, getting everything in there, and having a good line of feedback has been exceptional.
Systems Administrator at Townsquare Interactive
I've had a couple instances where I reached out to Datadog's support team, and they have been really super helpful and very kind, even reaching back out after resolving my issues to check if everything's going well.
Security Engineer at Invitation Homes
we have never had an issue when reaching out to someone in customer service
Senior Cloud Operations Engineer at IMO Health
I have not needed to contact the customer support of PagerDuty Operations Cloud, as they provided thorough knowledge transfer once they handed over the services.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
usually, they respond and help us fix issues during integration.
Software Developer at Webspruce
 

Scalability Issues

Sentiment score
7.6
Datadog scales efficiently across diverse environments, handling increased workloads seamlessly, though costs may rise with extensive usage.
Sentiment score
7.6
PagerDuty Operations Cloud offers scalable, seamless expansion with flexible billing and integration, supporting large user bases effectively.
Datadog's scalability has been great as it has been able to grow with our needs.
IT Manager at Liberty Mutual Insurance
We did, as a trial, engage the AWS integration, and immediately it found all of our AWS resources and presented them to us.
Systems Administrator at Townsquare Interactive
Datadog's scalability is strong; we've continued to significantly grow our software, and there are processes in place to ensure that as new servers, realms, and environments are introduced, we're able to include them all in Datadog without noticing any performance issues.
Senior Custom Software Development Consultant at a tech vendor with 501-1,000 employees
The product was highly scalable, with no limits on the number of applications or event routing rules.
Sr Director - Global Support APJ at HashiCorp
The scalability of PagerDuty Operations Cloud is very good, and it can handle increasing traffic as our organization expands without any issues.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
PagerDuty Operations Cloud is scalable; we can easily add teams, manage tags, and create teams.
Software Developer at Webspruce
 

Stability Issues

Sentiment score
8.0
Datadog is praised for its reliable performance with minimal downtime and quick resolution of occasional data import issues.
Sentiment score
8.4
PagerDuty Operations Cloud is highly reliable, with rare issues quickly resolved, ensuring stable and efficient alert management.
Datadog is very stable, as there hasn't been any downtime or issues since I've been here, and it's always on time.
Security Engineer at Invitation Homes
Datadog seems stable in my experience without any downtime or reliability issues.
Full Stack Developer at Townsquare Interactive
Datadog seems to be more stable, and I really want to have a complete demo before making a call to decide on this.
Enterprise solution architect at a manufacturing company with 10,001+ employees
We have never experienced any downtime or latency issues from PagerDuty Operations Cloud.
Senior Consultant at a consultancy with 10,001+ employees
 

Room For Improvement

Datadog struggles with complex pricing, customization needs, usability, and requires improved integration, training, and cost management for large organizations.
PagerDuty needs better date/time functions, UI clarity, integrations, scheduling, app reliability, escalation policies, multilingual support, and pricing.
It would be great to see stronger AI-driven anomaly detection and predictive analytics to help identify potential issues before they impact performance.
Operations Manager at a financial services firm with 1,001-5,000 employees
We want to be able to customize the cost part, and we would appreciate more granular access control.
Service Manager at PwC
The documentation is adequate, but team members coming into a project could benefit from more guided, interactive tutorials, ideally leveraging real-world data.
Senior Software Engineer at Los Angeles Times Communications, LLC
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Sr Director - Global Support APJ at HashiCorp
Once a user acknowledges the alert, it may be unnecessary to continue calling again and again, as it distracts from their work on resolving the issue.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
We could make that line more expressive to show who will get escalated if someone misses.
Software Developer at Webspruce
 

Setup Cost

Datadog offers flexible pricing but can become costly with larger infrastructures; users appreciate low setup costs and initial free hosts.
PagerDuty Operations Cloud is competitively priced, but costs vary by features and users, offering value despite possible licensing limits.
The setup cost for Datadog is more than $100.
Senior Performance and Architecture Analyst at a manufacturing company with 10,001+ employees
Everybody wants the agent installed, but we only have so many dollars to spread across, so it's been difficult for me to prioritize who will benefit from Datadog at this time.
Applications Web Services Technical Engineer at Ace Hardware
My experience with pricing, setup cost, and licensing is that it is really expensive.
Senior Site Reliability Engineer at a wholesaler/distributor with 5,001-10,000 employees
We have been using PagerDuty Operations Cloud for several years, so our pricing and cost have definitely increased over time, especially as we have hired additional engineers.
Senior Cloud Operations Engineer at IMO Health
Pricing, setup cost, and licensing were not my headaches, and the organization already provided me with everything set up.
Digital Specialist Engineer at a consultancy with 10,001+ employees
 

Valuable Features

Datadog excels with real-time monitoring, integrations, intuitive dashboards, and analytics, enhancing observability and operational efficiency in complex environments.
PagerDuty Operations Cloud streamlines incident management with automation, integration, and mobile features, enhancing efficiency and service reliability.
Our architecture is written in several languages, and one area where Datadog particularly shines is in providing first-class support for a multitude of programming languages.
Senior Software Engineer at Los Angeles Times Communications, LLC
Having all that associated analytics helps me in troubleshooting by not having to bounce around to other tools, which saves me a lot of time.
Senior Site Reliability Engineer at a wholesaler/distributor with 5,001-10,000 employees
Datadog was able to find the alerts and trigger to notify our team in a very prompt manner before it got worse, allowing us to promptly adjust and remediate the situation in time.
Security Engineer at Invitation Homes
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
Sr Director - Global Support APJ at HashiCorp
In addition to those features, I also find the integration and reporting aspects of PagerDuty Operations Cloud valuable, as it records all triggered calls and incidents, enabling us to analyze patterns and identify the times when systems go down, thus assisting us in understanding and addressing the underlying causes.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
Before, setting up everything was very difficult. Now, we don't have to think about it. We can simply set it up in PagerDuty and it works.
Software Developer at Webspruce
 

Categories and Ranking

Datadog
Ranking in AIOps
1st
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
209
Ranking in other categories
Application Performance Monitoring (APM) and Observability (1st), Network Monitoring Software (3rd), IT Infrastructure Monitoring (2nd), Log Management (3rd), Container Monitoring (2nd), Cloud Monitoring Software (2nd), Cloud Security Posture Management (CSPM) (5th), AI Observability (1st)
PagerDuty Operations Cloud
Ranking in AIOps
14th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
45
Ranking in other categories
Process Automation (11th), IT Alerting and Incident Management (1st), Critical Event Management (CEM) (1st)
 

Mindshare comparison

As of December 2025, in the AIOps category, the mindshare of Datadog is 16.1%, down from 21.1% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 2.0%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps Market Share Distribution
ProductMarket Share (%)
Datadog16.1%
PagerDuty Operations Cloud2.0%
Other81.9%
AIOps
 

Featured Reviews

Dhroov Patel - PeerSpot reviewer
Site Reliability Engineer at Grainger
Has improved incident response with better root cause visibility and supports flexible on-call scheduling
Datadog needs to introduce more hard limits to cost. If we see a huge log spike, administrators should have more control over what happens to save costs. If a service starts logging extensively, I want the ability to automatically direct that log into the cheapest log bucket. This should be the case with many offerings. If we're seeing too much APM, we need to be aware of it and able to stop it rather than having administrators reach out to specific teams. Datadog has become significantly slower over the last year. They could improve performance at the risk of slowing down feature work. More resources need to go into Fleet Automation because we face many problems with things such as the Ansible role to install Datadog in non-containerized hosts. We mainly want to see performance improvements, less time spent looking at costs, the ability to trust that costs will stay reasonable, and an easier way to manage our agents. It is such a powerful tool with much potential on the horizon, but cost control, performance, and agent management need improvement. The main issues are with the administrative side rather than the actual application.
Hempreet Singh - PeerSpot reviewer
Digital Specialist Engineer at a consultancy with 10,001+ employees
On-call automation has reduced downtime and has enabled faster incident response at scale
Even though PagerDuty Operations Cloud is a strong platform, many things can be improved. Analytic and reporting depth can be improved with better depth. Noise suppression and alert grouping robustness can be improved because sometimes the grouping becomes vague and somewhat unclear. Usability can improve, and user interface and user experience can improve because it becomes quite complex for new users. Integration and ecosystem limitations can be improved, as well as cost because for small or mid-sized organizations, it would become quite expensive to pay for this solution. Complexity for smaller teams or simpler needs can also improve. I think we can have richer analytics, and the reporting dashboards can improve. More robust noise suppression can help us. Native support for alert attachment can help us. A simpler user interface and user experience can be implemented, and pricing tiers and models should be more favorable. Accessible documents and easier onboarding can help a lot.
report
Use our free recommendation engine to learn which AIOps solutions are best for your needs.
879,259 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
7%
Healthcare Company
6%
Performing Arts
16%
Financial Services Firm
10%
Manufacturing Company
7%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business80
Midsize Enterprise46
Large Enterprise98
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise14
Large Enterprise25
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...
Which would you choose - Datadog or Dynatrace?
Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...
What is your experience regarding pricing and costs for PagerDuty?
I do not have any information regarding the pricing, setup cost, or licensing, as those details are managed by the organizational leadership.
What needs improvement with PagerDuty?
I would suggest that the calling service could be adjusted since if a system goes down, the user receives continuous calls, which can be overwhelming. Once a user acknowledges the alert, it may be ...
What is your primary use case for PagerDuty?
My main use case for PagerDuty Operations Cloud is to set up alerts for any failures, such as when one server is down, a particular service is down, or when APIs are not responding due to technical...
 

Overview

 

Sample Customers

Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about Datadog vs. PagerDuty Operations Cloud and other solutions. Updated: December 2025.
879,259 professionals have used our research since 2012.