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Cybereason Endpoint Detection & Response vs Palo Alto Networks Cortex XSOAR comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.6
Cortex XDR offers high ROI with reduced costs, improved efficiency, affordable pricing, and enhanced security features compared to competitors.
Sentiment score
1.0
Cybereason EDR boosts network visibility, reduces threat response time by 50%, and offers ROI in 12-24 months.
Sentiment score
4.5
Cortex XSOAR enhances ROI by automating SOC tasks, reducing manual effort, increasing efficiency, and decreasing response times.
They appreciate the rich telemetry data from the solution, as it provides in-depth threat identification.
Cyber Security Manager at Welab bank
Cortex XDR by Palo Alto Networks helps to reduce my total cost of ownership significantly.
Detection and Response Consultant at Inovasys
In Cortex XDR by Palo Alto Networks, most of the remediation is automated and the accuracy is quite good.
Network Security Engineer at Cyberwell Solution
By implementing Palo Alto Networks Cortex XSOAR playbooks, I automated repetitive SOC tasks such as IOC enrichment, alert triggers, host isolation, and incident ticket creation.
Cybersecurity Senior Analyst
We are positioning Palo Alto Networks Cortex XSOAR, which can be used in the SOC and do a lot of automation for the customer.
Vice President, Technology at Cache Digitech Pvt Ltd.
I have seen a return on investment for Palo Alto Networks Cortex XSOAR; it did save a good amount of time in my previous organization.
Senior Cyber Defense Analyst at a manufacturing company with 10,001+ employees
 

Customer Service

Sentiment score
7.0
Cortex XDR is praised for technical support and responsiveness, despite occasional delays and varying regional support quality.
Sentiment score
5.0
Cybereason's customer service is competent and knowledgeable, though escalations can cause delays, especially without partnership status.
Sentiment score
6.3
Cortex XSOAR support is responsive and knowledgeable, but some users face delays and service quality issues without premium support.
The technical support from Palo Alto deserves a mark of ten because they reach out within an hour whenever assistance is needed.
Head of data centers at a non-profit with 10,001+ employees
There is no back and forth, and they know what we are asking for and come up with the best resolution for a solution.
Senior Process Expert at A.P. Moller - Maersk
If any of these services are missed, it becomes a problem in terms of support tickets, follow-up, or special configuration that needs to be done in the system.
Chief of IT Architecture at a financial services firm with 10,001+ employees
Nine is great actually since we have people available when we ask, and they know what they are talking about.
Security Delivery Analyst at a consultancy with 10,001+ employees
if you're a partner with them, they provide fairly good support through a concept called invest support.
Head of Research Development and Innovation at CSIR
Eight out of ten times, they provide valuable help.
Lead Application Security Engineer Iv at a financial services firm with 5,001-10,000 employees
I would rate the customer support for Palo Alto Networks Cortex XSOAR as 9 out of 10.
Senior Cyber Defense Analyst at a manufacturing company with 10,001+ employees
Their support has been better than Anomali's and they are more responsive.
Enterprise Security Architect V at FirstEnergy
 

Scalability Issues

Sentiment score
7.5
Cortex XDR scales well for different organizations, but may be costly for small enterprises despite its cloud-based efficiency.
Sentiment score
6.2
<p>Cybereason Endpoint Detection &amp; Response is highly scalable, effectively supporting large organizations with seamless expansion and flexible adaptation.</p>
Sentiment score
6.9
Palo Alto Networks Cortex XSOAR is highly scalable, integrating seamlessly with third-party APIs and supporting diverse tools effectively.
You can onboard 10,000 endpoints in just hours, which demonstrates the excellent scalability of this product.
Assistant Security Architect at Cloudnomics
Activating the newly purchased licenses is instantaneous, allowing installations without adjustments since it's cloud-based.
Junior Security Analyst at ITSEC Asia
Cortex XDR by Palo Alto Networks can be expanded anytime by purchasing another license without any issues related to scalability.
Head of data centers at a non-profit with 10,001+ employees
The scalability of Palo Alto Networks Cortex XSOAR supports our growth and security needs because we can integrate various tools and continuously add more capability.
Enterprise Security Architect V at FirstEnergy
Palo Alto Networks Cortex XSOAR has very good application capabilities and is highly scalable.
Assistant Security Architect at Cloudnomics
The issues with scalability arise from the speed of some integrations, as not all are perfectly tuned by Palo.
Lead Application Security Engineer Iv at a financial services firm with 5,001-10,000 employees
 

Stability Issues

Sentiment score
8.0
Cortex XDR by Palo Alto Networks is highly stable, resolving early issues and delivering consistent, reliable performance with minimal downtime.
Sentiment score
5.5
Cybereason EDR is reliable with occasional upgrade issues, but improves system speed, and support resolves performance concerns.
Sentiment score
7.5
Palo Alto Networks Cortex XSOAR is stable, reliable, often rated highly, with manageable bugs, especially when cloud-hosted.
Cortex remains fast and responsive, even with increasing data and alerts.
Final Year Student at Gitam University
The thresholds we've seen on our firewall boxes at some instances reached 80% to 85%, but even at that level of utilization, we don't observe any latency or any issues reported with respect to accessing the application.
Senior Process Expert at A.P. Moller - Maersk
Cortex XDR by Palo Alto Networks can be trusted completely.
Soc Analyst at Softcell Technologies Limited
We inform Cybereason about any issues, and they work on a new solution, either with an update or a custom fix in anticipation of the next update.
Security Delivery Analyst at a consultancy with 10,001+ employees
The system works smoothly even when I navigate deep into the playbook section.
Assistant Security Architect at Cloudnomics
I would rate the stability and reliability of Palo Alto Networks Cortex XSOAR as a nine.
Lead Application Security Engineer Iv at a financial services firm with 5,001-10,000 employees
 

Room For Improvement

Cortex XDR needs better integration, user interface, automation, and competitive pricing, along with reduced performance issues and clearer features.
Cybereason needs better support, simpler deployment, and enhanced features, including automation, dashboard design, and compatibility improvements.
Cortex XSOAR needs improved documentation, UI, integration speed, and customization; users want easier setup, better support, and advanced features.
Improving reporting and dashboard customization, along with the addition of real-time and exportable reports, would help SOC teams greatly.
Final Year Student at Gitam University
The inclusion of this feature would allow the application of DLP policies alongside antivirus policies via a single agent and console, making it more competitive as other OEMs often offer DLP solutions as part of their antivirus products.
Pre Sales Architect at network techlab
If the per GB data could be provided at a certain level free of cost or at the same cost which the customer is taking for the entire bundle, that would be better.
Cyber Security Information Security Specialist at MHM Holding GmbH
The biggest area for improvement is simplifying playbook development and debugging.
Cybersecurity Senior Analyst
The deployment requires integration and the development of integration modules.
Presale Engineer at Westcon-Comstor
One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quickly we can access the information needed for investigation.
Enterprise Security Architect V at FirstEnergy
 

Setup Cost

Cortex XDR's pricing is seen as reasonable for its advanced capabilities, though setup costs can be perceived as high.
Cybereason offers a competitively priced, comprehensive EDR solution with potential cost benefits for experienced users in enterprises.
Palo Alto Networks Cortex XSOAR is costly but valued for efficiency and comprehensive security event management, with potential discounts.
The pricing on SentinelOne is far more reasonable and cheaper than Cortex XDR by Palo Alto Networks.
Consultant at a tech services company with 1,001-5,000 employees
I would say it is definitely not a cheap product, considering how mature it is and how scalable all Palo Alto products are together.
Senior Process Expert at A.P. Moller - Maersk
Compared to CrowdStrike, which is very costly, and SentinelOne, which is also very costly, Cortex XDR by Palo Alto Networks is a medium cost-efficient solution.
Soc Analyst at Softcell Technologies Limited
For customers, it is zero versus $20 million, which is why they have to make a decision.
Vice President, Technology at Cache Digitech Pvt Ltd.
Being among the market leaders, it is worth the money, though still a bit pricey.
Security Engineer at a financial services firm with 51-200 employees
For the capability, I think the pricing and licensing cost for Palo Alto Networks Cortex XSOAR is reasonable.
Solutions Architect at ostec
 

Valuable Features

Cortex XDR enhances security with AI-driven analytics, user-friendly management, cloud deployment, and comprehensive threat response features.
Cybereason EDR offers real-time threat visibility, automatic isolation, and extensive threat-hunting for efficient endpoint management and minimal false positives.
Cortex XSOAR excels in automation, playbooks, and integrations, enhancing incident management and collaboration for security teams.
It incorporates AI for normal behavior detection, distinguishing unusual operations.
Cyber Security Manager at Welab bank
The product provides automation responses in case of a threat attack, severity assessments, centralized manageability, and comprehensive compliance features, resulting in reduced costs.
Pre Sales Architect at network techlab
It includes machine learning to easily analyze data and detect complex threats across endpoints, networks, or clouds.
Final Year Student at Gitam University
What I find most valuable is the clarity of the platform.
Security Delivery Analyst at a consultancy with 10,001+ employees
Execution of automatic tasks for collecting, enriching, and correlating security events from hundreds of different technologies.
Presale Engineer at Westcon-Comstor
If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier.
Enterprise Security Architect V at FirstEnergy
We have implemented automation features, such as automated responses to email threats and automatic configuration of target devices for blocking specific IPs.
Vice President, Technology at Cache Digitech Pvt Ltd.
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
115
Ranking in other categories
Endpoint Protection Platform (EPP) (4th), Endpoint Detection and Response (EDR) (5th), Extended Detection and Response (XDR) (4th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
Cybereason Endpoint Detecti...
Average Rating
7.8
Reviews Sentiment
5.6
Number of Reviews
22
Ranking in other categories
Endpoint Protection Platform (EPP) (38th), Endpoint Detection and Response (EDR) (37th)
Palo Alto Networks Cortex X...
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
57
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (2nd), SOC as a Service (2nd)
 

Mindshare comparison

Endpoint Detection and Response (EDR) Mindshare Distribution
ProductMindshare (%)
Cybereason Endpoint Detection & Response1.2%
CrowdStrike Falcon7.2%
Microsoft Defender for Endpoint5.6%
Other86.0%
Endpoint Detection and Response (EDR)
Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Palo Alto Networks Cortex XSOAR8.9%
Microsoft Sentinel9.3%
Splunk SOAR7.1%
Other74.69999999999999%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
reviewer2642739 - PeerSpot reviewer
Security Delivery Analyst at a consultancy with 10,001+ employees
User-friendly platform and dashboards provide comprehensive insights
I would like to see improvements on the operational side, specifically in grouping. Currently, I can group sensors into a custom group and assign policies, but I feel it is a shame that I cannot create groups of groups with inheritance. This would be useful for organizing multiple sites or countries into a single group containing multiple sub-groups. Additionally, in the whitelisting case, if I want one policy to have specific whitelisting, but not all the machines in that policy to have it, I could use multiple groups belonging to the same parent group. It is a bit disappointing that whitelisting can only be done via policies and not for individual machines. If I need to whitelist for only one machine, I must create a specific policy. This poses a challenge with two thousand endpoints, making it nearly impossible to create two thousand different policies.
Sricharan R - PeerSpot reviewer
Lead Application Security Engineer Iv at a financial services firm with 5,001-10,000 employees
Security automation has transformed incident workflows and now reduces response time dramatically
I think the areas of Palo Alto Networks Cortex XSOAR that could be improved are mainly in UX. We have communicated with the vendor team about this, but they are prioritizing product functionality over usability because most target customers are technical and understand a primitive UI. They face difficulties in implementing UI changes as their team is stretched. Thus, the UI/UX of the tool needs significant improvement. There are plans on their roadmap, but a lot remains to be done. Parts of the tool run on an older framework, causing slowness. Usability is a broader issue than features alone. This usability problem is common in many cybersecurity tools, unlike customer-facing applications. Some integrations have speed issues and might not function seamlessly with different upstream configurations, requiring manual updates. These are the main pain points we encountered, particularly with UI/UX, integration speed, and the usability of certain inbuilt playbooks.
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Top Industries

By visitors reading reviews
Construction Company
12%
Financial Services Firm
11%
Manufacturing Company
10%
Outsourcing Company
9%
Financial Services Firm
13%
Outsourcing Company
10%
Computer Software Company
9%
Manufacturing Company
8%
Financial Services Firm
13%
Manufacturing Company
8%
Computer Software Company
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business46
Midsize Enterprise21
Large Enterprise54
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise5
Large Enterprise12
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise9
Large Enterprise30
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What is your primary use case for Cybereason Endpoint Detection & Response?
My main use case for Cybereason Endpoint Detection &amp; Response is mostly for incident response.
What needs improvement with Cybereason Endpoint Detection & Response?
When it comes to advanced threats, it sometimes helps me with finding them and hunting them down with threat detectio...
What advice do you have for others considering Cybereason Endpoint Detection & Response?
I mostly work with incident response, so I work with a bunch of them interchangeably, but mostly with the EDR compone...
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
My experience with pricing, setup cost, and licensing for Palo Alto Networks Cortex XSOAR is that I was just a consum...
What needs improvement with Palo Alto Networks Cortex XSOAR?
Palo Alto Networks Cortex XSOAR can be improved if it can include AI modules within Palo Alto Networks Cortex XSOAR a...
What is your primary use case for Palo Alto Networks Cortex XSOAR?
My main use case for Palo Alto Networks Cortex XSOAR is that we use it as a SOAR platform, Security Orchestration and...
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Cybereason EDR, Cybereason Deep Detect & Respond
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Lockheed Martin, Spark Capital, DocuSign, Softbank Capital
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about SentinelOne, CrowdStrike, Microsoft and others in Endpoint Detection and Response (EDR). Updated: July 2026.
907,787 professionals have used our research since 2012.