BMC TrueSight Operations Management vs OpenText Operations Bridge comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Event Monitoring
1st
Ranking in Cloud Monitoring Software
16th
Average Rating
8.2
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (16th), IT Infrastructure Monitoring (19th), AIOps (9th)
OpenText Operations Bridge
Ranking in Event Monitoring
8th
Ranking in Cloud Monitoring Software
34th
Average Rating
7.8
Number of Reviews
44
Ranking in other categories
IT Operations Analytics (10th)
 

Market share comparison

As of June 2024, in the Event Monitoring category, the market share of BMC TrueSight Operations Management is 14.5% and it decreased by 14.3% compared to the previous year. The market share of OpenText Operations Bridge is 6.5% and it increased by 10.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
Unique Categories:
Application Performance Monitoring (APM) and Observability
1.1%
IT Infrastructure Monitoring
1.0%
IT Operations Analytics
6.4%
Cloud Monitoring Software
0.5%
 

Featured Reviews

Danny Quezada - PeerSpot reviewer
Jul 13, 2023
Helps to monitor servers, databases, Windows, Linux, and web services
I use the solution to monitor servers, databases, Windows, Linux, and web services.  The solution helps my customer monitor the Oracle database for logs.  The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems.  I have been…
DS
Jun 22, 2022
Good log file monitoring, events correlation but is quite expensive
We use this solution primarily to monitor servers, to do some log file monitoring, events correlation, and events duplication as well as dashboarding We have a bunch of critical servers and applications. We are able to monitor using this product to create a dashboard and have automatic alerts to…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"The most valuable features of the solution are alert management, alert generation, and event management."
"The solution has a very good business event manager tool."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"BMC TrueSight Operations Management is easily scalable."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"Flexible dashboard with the availability of widgets."
"I've found the solution to be very scalable."
"Purely, its flexibility is the most valuable aspect. It is hugely configurable."
"The most valuable feature is its ability to integrate with everything."
"The most valuable feature is that everything can be consolidated into one dashboard."
"The event correlation is the most valuable aspect of the solution."
"The most valuable features of the solution are its grouping scripts and event focus."
"It has the capability to display overall health of the infrastructure and is very useful for executive reports on the health of the infrastructure."
 

Cons

"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"The pricing could be better."
"What needs improvement in Micro Focus Operations Bridge is its resource heaviness because you need many resources to deploy and support it. It's a good solution for larger organizations, but for small businesses, not so much."
"The pricing is a bit expensive for smaller companies."
"Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly."
"The pricing could be improved."
"Reporting has to be tackled a bit more. Conceptually, it is there and conceptually it is amazing, but somehow the module itself is suffering."
"In a future release, we would like an improved upgrade process. When you upgrade it now, it first uninstalls everything and then reinstalls all the packages, which means any customization that you've done in the directories on the surface disappears."
"The price is quite expensive, and because of this, we may try another solution."
"The solution is overall "heavy", requiring multiple servers, even without HA."
 

Pricing and Cost Advice

"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
"Though I have no clue about the tool's actual price, I know that it is astronomical."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"The solution is based on endpoints and knowledge models which can be costly."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"The licensing cost for this solution is approximately $1,000 USD."
"It is competitive."
"Pricing is very flexible and depends on the modules selected as per the requirement."
"The cost is very high."
"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
"Setup costs can be high depending on the partner, but it is worth it."
"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Computer Software Company
13%
Government
9%
Manufacturing Company
7%
Manufacturing Company
20%
Financial Services Firm
19%
Computer Software Company
10%
Government
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
The product is expensive, depending on the types of monitoring you have. You need to acquire more licenses. I rate the product’s pricing an eight out of ten, where one is cheap, and ten is expensive.
What needs improvement with BMC TrueSight Operations Management?
The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good. TrueSight coul...
What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices a...
 

Also Known As

ProactiveNet, TrueSight Operations Management
Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
 

Learn More

 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
GE Money Bank, Bank AlJazira, Tech Mahindra
Find out what your peers are saying about BMC TrueSight Operations Management vs. OpenText Operations Bridge and other solutions. Updated: May 2024.
787,061 professionals have used our research since 2012.