Barracuda Email Security Gateway vs TitanHQ SpamTitan comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 6, 2023
 

Categories and Ranking

Barracuda Email Security Ga...
Average Rating
8.0
Number of Reviews
51
Ranking in other categories
DMARC Authentication Software (2nd), Secure Email Gateway (SEG) (2nd)
TitanHQ SpamTitan
Average Rating
9.0
Number of Reviews
77
Ranking in other categories
Email Security (4th), Anti-Malware Tools (4th), Office 365 Protection (1st)
 

Featured Reviews

Gayan Ranaweera - PeerSpot reviewer
Mar 9, 2023
Useful zero-day protection, effective reporting, and helpful support
We are Barracuda Email Security Gateway for protecting our user's emails We use Barracuda Email Security Gateway for receiving an email from the corporate. The most valuable feature of the Barracuda Email Security Gateway is the cloud ATP functionality not available on the on-premise version.…
RN
Nov 16, 2022
Has a simple process for end users to encrypt emails but does not have an easy way to deal with false positives
I'm not happy with the technical support. Issues seem to drag on longer than they should, and we have no direct phone contact with support staff. Everything is handled through email, which is not really efficient in some situations and prevents the problem from being resolved faster. In comparison, the technical support from AppRiver was much faster in terms of service responses. The products that we had before AppRiver were from GFI MailEssentials, and they were very responsive and had phone support so that we could directly talk to someone. Overall, I would rate technical support at five on a scale from one to ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Barracuda Email Security Gateway is that it blocks almost 99 percent of threats from users' email inboxes."
"The product safeguards user mail for gateway defense, data protection, business continuity, AI-based inbox defense, and automated threat detection and incident response."
"The solution is scalable."
"It can scale."
"Its backups are valuable."
"It is a really good product with a lot of features. It is responsive, updated, and modern. It is easy to use and has an easy interface for non-IT users. Its dashboard is also quite fine. It is also quite flexible and has an API at the backend."
"Barracuda is good at keeping the garbage from reaching your inbox."
"This product is powerful and quite simple to use."
"It filters some of the spam."
"The way we can customize filters is excellent. Other solutions tend to be restrictive with their specific profiles, but with SpamTitan, we can create them from scratch."
"We are satisfied with the performance and spam filtering provided by TitanHQ SpamTitan. The reporting feature and customizations as per our requirements are also good."
"Every client that uses it experiences a productivity boost. If somebody has to filter through 150 or 200 emails a day to find the 30 good ones, that's inefficient. If they're using SpamTitan it's making them more efficient because they don't have to go through all the junk."
"I have found the feature that creates seamless categorization of emails valuable. This is most likely done by having a large database to compare and to identify what are the domains that are currently spammers."
"URL blocking is helpful. It will block any URL sending out lots of spam or phishing. It will rename the URL itself and send it to the user. The admin will block it, or you can allow users to release it if you want."
"I like the fact that SpamTitan filters out phishing and spoofing links. They call it AI-driven threat protection. Though I'm a highly educated, advanced computer user, I still like not having to pay attention to where the link is going. I can trust that SpamTitan will filter it out nine times out of 10."
"The overall system is straightforward to use, and the UI is excellent. It significantly streamlines the process of dealing with spam emails."
 

Cons

"Barracuda has shown difficulty in providing us with the solutions we sought."
"The reporting can be improved."
"We would like to have a local support center in India so that they are operating in the same time zone and speak the same language."
"The DMARC security is somewhat weak and could be strengthened."
"There is room for improvement in the management of multiple domains."
"The pricing is a little bit high, and it is causing the company to rethink renewal. If they could lower the pricing, that would be ideal."
"Two improvements that are needed include an enhancement in the proxy feature, as well as the ability to more fully automate patches and updates."
"My customers were sending OPT bulk emails and Barracuda Email Security Gateway was not able to handle it. We have to go with another different solution, such FortiMail for the task. We are implementing these combinations of the Barracuda and FortiGate, for email security. The FortiGate FortiMail security gateway we use to send only the bulk email, not for receiving emails."
"SpamTitan's logging features could be improved. The logs are hard to deal with because you need to download the log as a text file. Then you need to search through this text file to find what you need."
"As a Danish company, it would be great to see a Danish translation for the UI."
"The interface is a little outdated. The menus are simplistic and visually, it's pretty old."
"The documentation for how to configure it could be better. Sometimes, it was confusing. When we were onboarding with them, the documentation was a little bit vague on how to configure the DNS server and our email server."
"With SpamTitan, the false positives and false negatives seem to be higher than those with the product we had previously. The other area for improvement has to do with how to deal with false positives. If something slips through, there's no easy way to mark it as spam globally. The add-in has not been working. We haven't even deployed it to our entire organization yet because it's not working for the few in the pilot project."
"The quarantine email message that users get on a scheduled basis is something users generally don't pay attention to, like every other communication they get from IT. The formatting of the quarantined email report that goes to the users on a regular basis is a little confusing for them. That could be improved."
"Its GUI can definitely be improved. As the administrator of the product, the GUI isn't very logically built. If you need something, you don't have one menu where you can say, "Well, this relates to our customers," and manage everything for your customers in that interface. The naming and placement of some of the menus need improvement. For example, if I'm looking for a log to take a look at what has passed through the filter of a specific customer, I get these ZIP-packed files that I can't use for anything. I have to look under history instead. The naming of some of the features is off by a lot."
"SpamTitan doesn't allow you to customize the frequency of reports. Sometimes our users complain that they cannot control how often SpamTitan's report comes. Users get a daily report, but some would prefer a notification every time an email is quarantined."
 

Pricing and Cost Advice

"We typically purchase a one or three-year license for Barracuda Email Security Gateway."
"Our licensing fees are approximately $4,000 per year, and this includes updates for the antivirus and spam signatures."
"We are using the trial version right now, and before purchasing the license, we need to solve some of the issues that we are facing. We need a proper solution for our email, and then we will look into pricing. We have a vendor for licensing."
"The regular pricing was initially very reasonable, but three years ago, Barracuda revised their price list and SKUs, resulting in a significant doubling of the standard prices."
"This is one of the major points for integrating this solution in any organization. Barracuda Email Security Gateway needs to make it a bit more tolerable for customers because it is increasing every year. They should create a plan for reducing the cost."
"Compared to other products, this solution is quite affordable."
"Barracuda has the best price. Every year we need to renew our license, and every year I need to compare Barracuda to two or three other players in the market. Barracuda always has a price that is 30 to 40 percent less than the other players' prices."
"Barracuda Email Security Gateway is a cost-effective solution."
"The price point is still of a reasonable nature. It is reasonable for the services that they offer. They are very reasonable, and that is one of the factors why we decided on SpamTitan a long time ago."
"The pricing model was one of the reasons that we selected it. The solution was very effective at what it did and it was very cost-effective. My client saved in the 30% to 40% range by installing it, so the pricing is competitive."
"Compared to all of the others, including the solution we used previously, SpamTitan is cheaper."
"The product's cost is average."
"Its pricing is good. It's probably one of the most competitive anti-spam and anti-malware appliances out there for email. I was doing some looking around for pricing before I came to SpamTitan, and for the feature set, the price is very reasonable and competitive."
"The pricing was much more competitive than other solutions, so I was like, "Okay, let's give it a try.""
"Its pricing is good. We've been happy with the pricing. I know that they did some extensive research, and the pricing was quite favorable with everything else that they looked at. My budget hasn't changed a whole lot over the last three to five years. It's nice to see that it has remained pretty steady. So, I am happy with the pricing. It provides good value for money."
"The price of SpamTitan is reasonable. It makes sense. There is no cost for me because I'm the managed service provider. The end customer pays the cost because we sell professional services to set up the whole solution, including SpamTitan and other products. Usually, it's part of a much bigger project."
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Top Industries

By visitors reading reviews
Educational Organization
45%
Computer Software Company
9%
Government
5%
Financial Services Firm
4%
Computer Software Company
21%
Manufacturing Company
9%
Construction Company
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Barracuda Email Security Gateway?
Barracuda Email Security Gateway is very simple to use.
What needs improvement with Barracuda Email Security Gateway?
Barracuda Email Security Gateway should include ATP in the next release.
What is your experience regarding pricing and costs for TitanHQ SpamTitan?
It's more expensive than my old solution, OnlyMyEmail. That's surprising because SpamTitan requires a minimum of 50 user licenses. As a small customer, I only need about 25 real users. With OnlyMyE...
What needs improvement with TitanHQ SpamTitan?
SpamTitan advertises anti-spam, anti-phishing, and anti-spear phishing, but it's mostly marketing. They really only do basic anti-spam, nothing more. It's less secure with a lot more spam and false...
 

Also Known As

Barracuda Spam and Virus Firewall, Barracuda Sentinel
No data available
 

Overview

 

Sample Customers

Evolution Recruitment Solutions, Evans Delivery Company, Osoyoos Credit Union, Synovis Life Technologies, Camden County Technical Schools, DEK, Evans Delivery Company, Colgate Rochester Crozer, Hemmera, South Carolina Heart Center, Ferma Corporation, Major League Baseball (MLB), Healy Brothers Automotive Group
De Montfort University, Scope Services, Park County School District, NRC, Quality Smith, Toyota, CarTrawler, Videotron
Find out what your peers are saying about Barracuda Email Security Gateway vs. TitanHQ SpamTitan and other solutions. Updated: January 2024.
787,779 professionals have used our research since 2012.