Automox vs Kaseya VSA comparison

Automox

Read 10 Automox reviews

1,330 Views
919 Comparison Views

100% willing to recommend

Kaseya VSA

Read 30 Kaseya VSA reviews

2,979 Views
1,230 Comparison Views

84% willing to recommend

Automox

Kaseya VSA

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Automox and Kaseya VSA based on real PeerSpot user reviews.

Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Automox vs. Kaseya VSA Report (Updated: May 2024).

Buyer's Guide

Automox vs. Kaseya VSA

May 2024

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Helped 787,779 peers since 2012

Categories and Ranking

Automox

Ranking in Patch Management

11th

Average Rating

8.8

Number of Reviews

Ranking in other categories

Vulnerability Management (38th), Endpoint Protection Platform (EPP) (55th), Enterprise Mobility Management (EMM) (16th)

Kaseya VSA

Ranking in Patch Management

5th

Average Rating

7.8

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (2nd)

Mindshare comparison

As of June 2024, in the Patch Management category, the mindshare of Automox is 4.2%, up from 3.0% compared to the previous year. The mindshare of Kaseya VSA is 6.8%, up from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Patch Management

Unique Categories:

Vulnerability Management

0.7%

Endpoint Protection Platform (EPP)

0.2%

Remote Monitoring and Management (RMM)

10.1%

Featured Reviews

Justin Hidalgo

Senior Project Manager at a government with 51-200 employees

Aug 3, 2021

Monitors our devices irrespective of the location and the environment, allows us to exempt certain machines from certain patches, and has perfect patch management abilities

The fact that it is pretty much hands-off is most valuable. Basically, you set up your policies and give it free rein, and it just does its thing. They've been adding some new features lately, which I'm not nearly as familiar with, but the ability to just deploy patches and exempt certain machines from certain patches is helpful. For instance, for our servers, we may not want to roll out zero-day patches. We are able to exempt those and make sure that they don't get those policies. We've got certain servers that have to run a particular version of Java, and being able to exempt those servers from receiving Java updates is pretty fantastic. Its patch management abilities are perfect. We've gone through probably five different solutions in the past 10 years. Automox is the only one that we've found that we can just set and then forget. It simply works. It is the best. Its speed in carrying out functions is good. We've never experienced any performance issues. We've never noticed any delays. If we have to do a manual update, when we click update, within moments, we can tell that our computers are being updated. The actual UI is quick. Navigating between menus is seamless, and the actual communication between the console and the clients is seemingly instant as well. So, everything is as fast and quick as it can be. It doesn't require much brainpower to navigate the UI and to figure out how to update. Building schedules and different groups is very intuitive. It is just a matter of a few checkboxes, and they've got great examples already in the software when you first get hold of it. Their support staff is fantastic in helping you get those configured if you do have any questions, but the likelihood of you needing that is pretty minimal. It is built to make sense. It is very simple to set up policies using Automox. They've got several sample policies that are actually out there when you get access to the portal. The process is very simple. They've already got the samples out there, and it is so easy to duplicate them and modify them the way you want. It is just a matter of clicking a few checkboxes. It does not take much at all.

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Ben Blissett

Principal at Affinity Technology Group

Jan 4, 2024

Broken from the beginning and never functioned as anticipated

They had a major issue that resulted at one point (the straw that broke the camel's back for us, although we'd been fighting with support for months by that point in time) in which every Kaseya VSA customer was offline for two weeks. This vulnerability pushed us over the edge. It never functioned as intended. If it functioned as it was supposed to, it would've been fantastic. However, the previous solution we used just performed reliably and so much better. I can't say that there was anything positive about my experience. The intent of the software, other than integrations, is to be able to just make an anytime secure direct connection to an endpoint. However, whenever we would connect, at least half the time, it would not record keystrokes properly, no matter what system we connected from. So if you're trying to enter a password, there'd be 2-3 seconds' latency in the response and then it would just spew out a bunch of letters and numbers you didn't type in. You would just try, try, try again to type in something, and just half the time it worked, half the time it didn't. If you brought up more than three or four endpoints simultaneously, it never worked. It was a major point of contention for us. For us, at least, it just didn't work. It just was broken. Scripting didn't fire, reports didn't come back, and monitoring wasn't there. A server goes down or a router goes offline, no notification. Stuff like that. Bush league.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Coming from prior solutions that were a lot more effort, Automox's patch management abilities are transformational. When I took over patching at my company, they were using on-premise architecture to patch. As the workforce shifted from being in the office into their home offices, I was able to lift and shift with no effort other than deploying the new agent out into the environment."

"They've been adding some new features lately, which I'm not nearly as familiar with, but the ability to just deploy patches and exempt certain machines from certain patches is helpful. For instance, for our servers, we may not want to roll out zero-day patches. We are able to exempt those and make sure that they don't get those policies. We've got certain servers that have to run a particular version of Java, and being able to exempt those servers from receiving Java updates is pretty fantastic."

"It's easy to deploy agents to endpoints."

"Among the most valuable features are its ease of use and the Worklets. Both of them are time-savers. Worklets enable us to customize things for a given environment. It's something like when Apple lets other people create applications. Other peoples' Worklets can be used in our environment and in our customers' environments. That saves a lot of time, and it's really cool."

"It's super easy to use and we haven't found anything easier."

"The fact that it's just one product that can patch multiple operating systems is really great."

"The flexibility in creating tools to make changes on remote machines is most valuable to me. The reporting feature is also fantastic because on any given day I can bring up a list of machines that don't have patches, for example. Or I can bring up a list of machines that are in my environment on a certain day. The solution helps me with not only my own role, and what I look for internally myself, but it also helps during audits. I can go in and look at the number of machines in there, and their owners and timelines. It certainly helps tell a story for anything that IT requires."

"The biggest improvement to our organization involves the reduction in its man hours... We've probably saved hundreds of hours."

More Automox pros

"Kesaya is highly configurable."

"The ease of access and ease of use was great."

"Patch management was very useful. Backdoor access to the clients was also very useful."

"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."

"Provides efficient automation."

"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."

"The remote management is quite good. Also, the patch management and service desk are great features of the solution."

"The patching is very efficient and we can rely on the alerts that we receive."

More Kaseya VSA pros

Cons

"The stability has come a long way from what it was like when it started and now it's really good."

"They need to improve the automation features."

"We would like to see additional detailed reporting for Service providers like us. We had to build our own reports via their APIs to meet our needs."

"As concerns the patching concepts, there's a bit of a learning curve in terms of working out how Automox wants you to work within the console, not only splitting up everything into groups, but then having the various policies assigned."

"It should have integrated workstation access. So, there should be a remote desktop feature."

"Asset management would be a great feature to add to Automox. We would run easier scripts or more out of the box scripts that would help us in audits. \"

"When we bring on a new client, we need to go into that client and manually set up my account, my chief engineer's account, three technicians' accounts, and a billing person's account all over again, which is annoying. We have probably up to 15 or 16 of our clients on Automox now. For every single one of those, we have had to go in and set this up. Then, if anything changes, we have to remember to go to Automox and change it 15 or 16 times. So, we just want inheritable permissions, and that is it. We have talked to them about this, and they are like, "Yeah, we hear a lot of complaints about it." I am thinking, "Guys, I have been complaining about this for a year and a half. When are you going to do it?" It must be some tricky thing or not an easy fix, because I can only assume if it were easy, then they would have done it by now."

"The biggest area they need to fix, without a doubt, is the ability to copy and sync profiles and worklets between all of the organizations you manage, and the ability to have top-level user access control across all of the companies that you manage."

More Automox cons

"The agent-based monitoring solution can be improved."

"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."

"Sometimes, the product misinterprets the functionality of a machine."

"It never functioned as intended."

"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."

"The stability of the solution is good but it can be improved."

"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."

"It's very difficult to update the third-party software on every device."

More Kaseya VSA cons

Pricing and Cost Advice

"We are on the premium licensing, which is the one that has the API capability that we use."

"Its licensing for a year was nine grand. There was no additional fee."

"We're doing it annually directly through Automox. It is per endpoint. It is $2 and some change per endpoint, but I believe the cost is right around $28,000. Everything is covered in this fee."

"Automox just charges us a set amount per user, per month, for using the product. That is very important to us. Because it's a cloud-native solution, you're saving on the cost of hosting an on-premises solution on your servers."

"There are no additional costs in addition to the extended licensing fees with Automox. You get your support and your per endpoint license with what you purchased."

"For all these software tools, it is usually a subscription model. There is a monthly charge that we need to pass along to our clients because we are doing all this for their benefit. It is only a couple of bucks a month per computer, and that is a low enough price point where our clients, without exception, have accepted it, and said, "This is great. We will pay that. It sounds like a worthwhile thing.""

"The product is a great value."

"The cost is very reasonable compared to the competition."

More Automox pricing and cost advice

"Kaseya's come down in pricing when I compare it to TeamViewer or other cheaper RMMs like LogMeIn."

"It is not expensive. Anyone can afford it. Most of the time, we get a discount for licenses. We had about 5,000 agents, and we received a discount on the price. There is only the licensing cost. If you use the on-prem version, you also have the infrastructure cost."

"Kaseya VSA can be described as a fairly priced product."

"The solution is robust and the price is good for the features that are provided."

"It depends on what products you want. Kaseya loves packages, and if you are packaging, it is more affordable. If you're not packaging, it tends to be a little bit more expensive than others."

"It is, in my opinion, competitive in the market. It is determined by the number of users and licenses needed. Depending on the license count of users, the price ranges from $10 to $80 USD."

"Though I don't have complete visibility over the solution's pricing, the solution is not cheap, from what I remember. The solution is on the pricey end."

"You're going to pay for this solution, but you're going to get so much more out of it in reporting, asset management, and the ability to manage your clients. I would recommend giving Kaseya serious consideration and I would recommend implementing it."

More Kaseya VSA pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Manufacturing Company

Retailer

Financial Services Firm

Computer Software Company

17%

Healthcare Company

Construction Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Automox?

It's easy to deploy agents to endpoints.

See all answers

What is your experience regarding pricing and costs for Automox?

We do pay a monthly licensing fee. I'd rate the pricing as average. It's not cheap yet not too expensive. You can also pay for more support if you require them to provide consultancy services.

See all answers

What needs improvement with Automox?

They need to improve the automation features. It could be more stable.

See all answers

What do you like most about Kaseya VSA?

The most valuable feature of Kaseya VSA is the ability to control laptops remotely.

See all answers

What needs improvement with Kaseya VSA?

The solution's automation capabilities are not very strong. Therefore, I am looking for another system. Kaseya VSA is not very strong for updating and monitoring. The solution should have more thir...

See all answers

What is your primary use case for Kaseya VSA?

Kaseya VSA is used for maintaining laptops, patching the systems, and securing the platform.

See all answers

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Compared 14% of the time

NinjaOne vs Kaseya VSA

Compared 12% of the time

Microsoft Windows Server Update Services vs Kaseya VSA

Compared 10% of the time

Datto Remote Monitoring and Management vs Kaseya VSA

Compared 7% of the time

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Product Reports

Buyer's Guide

Automox

June 2024

Download Automox product report

Buyer's Guide

Kaseya VSA

June 2024

Download Kaseya VSA product report

Learn More

Automox

Kaseya

Overview

Facing growing threats and a rapidly expanding attack surface, understaffed and alert-fatigued organizations need more efficient ways to eliminate their exposure to vulnerabilities. Automox is a modern cyber hygiene platform that closes the aperture of attack by more than 80% with just half the effort of traditional solutions.

Cloud-based and globally available, Automox enforces OS & third-party patch management, security configurations, and custom scripting across Windows, Mac, and Linux from a single intuitive console. IT and SecOps can quickly gain control and share visibility of on-prem, remote and virtual endpoints without the need to deploy costly infrastructure.

Automox dramatically reduces corporate risk while raising operational efficiency to deliver best-in-class security outcomes, faster and with fewer resources.

Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.

VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.

VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Kaseya VSA Features

Kaseya VSA has many valuable key features. Some of the most useful ones include:

Remote monitoring and management: Kaseya VSA enables administrators to remotely monitor and manage multiple devices and endpoints, including desktops, laptops, servers, and mobile devices.

Help desk ticketing: The solution provides a help desk ticketing system for managing and resolving IT support requests.

Patch management: This feature automates the patch management process, helping organizations keep their systems up-to-date and secure.

Automated IT processes: Kaseya VSA offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Reporting and analytics: Real-time monitoring, automated alerts, and reporting capabilities help administrators quickly identify and resolve issues.

Mobile device management: Administrators can manage and secure mobile devices, including iOS and Android devices.

Integration with third-party tools: Kaseya VSA integrates with a range of third-party tools and platforms, including Active Directory, Exchange, and others, to provide a comprehensive IT management solution.

Kaseya VSA Benefits

There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:

Efficient: Because the solution successfully automates routine IT tasks and provides a centralized platform for IT management, organizations can streamline their IT operations and improve efficiency.

Security: Kaseya VSA has a range of security and compliance features, including endpoint security, data encryption, and reporting, so systems and data remain secure.

Resolve issues quickly: The solution’s real-time monitoring allows administrators to resolve issues before they spiral into bigger problems.

Cost-efficient: With its capability to automate routine IT tasks, organizations can reduce the need for manual labor and as a result save time and money.

Reviews from Real Users

Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.

A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”

"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.

PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."

Sample Customers

Information Not Available

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck

Buyer's Guide

Automox vs. Kaseya VSA

May 2024

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