Kaseya VSA and Automox compete in IT management and endpoint security. Automox seems to have the upper hand due to its cloud-native approach and ease of use, despite Kaseya VSA’s advanced automation capabilities.
Features: Kaseya VSA offers robust remote monitoring and management tools, advanced automation capabilities, and extensive patch management features. Automox provides efficient endpoint management, real-time visibility, and automated workflows, with simplicity and effectiveness being its strengths.
Room for Improvement: Kaseya VSA could enhance performance, reduce complexity in administrative tasks, and improve ease of use. Automox could expand its reporting features, offer greater customization of patching policies, and enrich its feature set.
Ease of Deployment and Customer Service: Kaseya VSA’s deployment is comprehensive but can be complex and time-consuming, with mixed reviews on customer service response time and effectiveness. Automox is praised for quick, straightforward deployment and responsive support, suitable for rapid implementation.
Pricing and ROI: Kaseya VSA has higher initial setup costs justified by its extensive feature set and substantial ROI. Automox offers competitive pricing with immediate ROI due to its simplicity and reduced resource requirements, making it cost-effective for many businesses.
They are really good because they don't take five days to get back to me; they respond within 24 hours with really good information.
The customer service provides a fast response.
I would rate their support five out of ten because most of the time they are not able to resolve the issues.
It's always expensive for the customer.
Regarding the patching and software management, for me, it's the best path.
| Product | Market Share (%) |
|---|---|
| Kaseya VSA | 6.7% |
| Automox | 3.1% |
| Other | 90.2% |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 3 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 4 |
| Large Enterprise | 4 |
Facing growing threats and a rapidly expanding attack surface, understaffed and alert-fatigued organizations need more efficient ways to eliminate their exposure to vulnerabilities. Automox is a modern cyber hygiene platform that closes the aperture of attack by more than 80% with just half the effort of traditional solutions.
Cloud-based and globally available, Automox enforces OS & third-party patch management, security configurations, and custom scripting across Windows, Mac, and Linux from a single intuitive console. IT and SecOps can quickly gain control and share visibility of on-prem, remote and virtual endpoints without the need to deploy costly infrastructure.
Automox dramatically reduces corporate risk while raising operational efficiency to deliver best-in-class security outcomes, faster and with fewer resources.
Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.
VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.
VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.
Kaseya VSA Features
Kaseya VSA has many valuable key features. Some of the most useful ones include:
Kaseya VSA Benefits
There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.
A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.
PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
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