Splunk APM vs Splunk ITSI (IT Service Intelligence) comparison

Splunk APM vs. Splunk ITSI (IT Service Intelligence)

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Categories and Ranking

Splunk APM

Ranking in Application Performance Monitoring (APM) and Observability

13th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

11th

Average Rating

8.2

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of June 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk APM is 0.8%, up from 0.4% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.9%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Unique Categories:

No other categories found

IT Alerting and Incident Management

8.3%

Featured Reviews

Ganes Sankarlal

Senior Consultant at Tata Consultancy

Feb 13, 2023

Enables us to directly search for a metric and straightaway create alert charts

There are some predefined metrics where we can directly install the SignalFx agent. It gives some informative CPU utilization where some things are inbuilt. But for specific applications, we may need to create customized metrics. Here, developer teams have an additional burden of creating the whole thing if they need to customize anything. The additional feature metric could be a custom metric edition. It would make it simple for any user or engineer to go beyond the default metrics and easily choose to add more metrics. It will help share dashboards, so when we have a single version, thousands of people can use the same single version of the dashboard. The sharing option and custom metric would be the two additional features I would like to see in the improved version.

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Chaitanya Moturi

IT specialist and splunk admin at a computer software company with 501-1,000 employees

Apr 23, 2024

Reduces alerts, offers good performance metrics and has helpful support

The analysis and KPIs it provides are very useful. We can create episode monitoring. The service analyzer is quite useful. Its end-to-end visibility is very good. We can get to the root cause of troubleshooting. It makes the process easier. Troubleshooting happens very quickly - and that means we have less downtime. We use the predictive analysis capabilities. It plays a major role as it allows us to act faster. Our response time is almost instant. We can create alerts and check reports. It checks everything in real-time so that we can jump into action much faster. It's helped with incident management. It's helped us reduce incidents while improving performance and visibility. It reduces the amount of work we need to do as well. We've likely reduced work by 30% or so. Since it's reduced alerts, it's reduced alert noise. We do have triggers for alerts, and we can shortlist them and troubleshoot the ones that create the most noise. Our performance metrics have improved. Alert noise has dropped by 60%. We've been able to maintain everything much easier. Handling the infra is simpler. Our mean time to detect is down to 5 minutes. That's down from 15 to 20 minutes in the past.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The volume it handles is very good, including the number of metrics, the volume number of traces, and more."

"The solution's service map feature allows us to have a holistic overview and to see quickly where the issues are."

"I like the fact that Splunk APM makes it easy to connect to the application database and run queries against the data."

"Splunk's dashboards are great."

"This solution is very quick to deploy as it is a SaaS solution and integrates with tools like ServiceNow."

"It is a good tool. It allows you to set alerts for application and infrastructure monitoring, and it allows you to create dashboards."

"The solution is stable and reliable."

"The features are pretty much ready out of the box."

More Splunk APM pros

"ITSI's most valuable feature is that it's easy to integrate DLP."

"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."

"The flexibility to develop and consolidate many solutions into one platform is great."

"The most valuable features are the service analyzer and Glass Tables."

"The solution has been stable."

"It's scalable and expands well."

"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."

"The glass tables are very helpful."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"It is essential for the monitoring tool to deliver quick response times when generating analytical reports, instead of prolonged delays."

"The monitoring of workloads when using SignalFx could be improved."

"They can improve the flow system and the keyword language. It has predefined keywords, but they can be improved."

"I've been using the Splunk query language, and it can be a bit time-consuming to set up the queries I need."

"There are some predefined metrics.......we may want to create customized metrics."

"We currently lack log analysis capabilities in Splunk APM."

"The UI enhancements could be a way to improve the solution in the future."

"Splunk's functionality could be improved by adding database connectors for other platforms like AWS and Azure."

More Splunk APM cons

"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."

"If the product had some prebuilt machine learning features, it would add value to our use cases."

"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."

"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."

"The data recovery has room for improvement."

"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."

"The cost of the license could be lower."

"We also faced challenges relating to UI development."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"Splunk offers a 14-day free trial and after that, we have to pay but the cost is reasonable."

"Splunk APM is a very cost-efficient solution."

"The price of Slunk APM is less than some of its competitors."

"The pricing is reasonable."

"The pricing of Splunk is a bit high."

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

"Splunk ITSI is expensive."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"The licensing is based on data usage."

"Splunk pricing is high."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"Splunk ITSI is expensive."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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787,779 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

15%

Manufacturing Company

13%

Healthcare Company

10%

Financial Services Firm

19%

Computer Software Company

13%

Government

13%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

What needs improvement with SignalFx?

Splunk's functionality could be improved by adding database connectors for other platforms like AWS and Azure.

What is your primary use case for SignalFx?

We use Splunk APM for performance testing.

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

I don't have any visibility on the cost of the product.

What needs improvement with Splunk ITSI (IT Service Intelligence)?

We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future. From a predictive analysis point of view, we'd like to see emails corresponding t...

Monte Carlo vs Splunk APM

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Grafana vs Splunk ITSI (IT Service Intelligence)

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BMC TrueSight Operations Management vs Splunk ITSI (IT Service Intelligence)

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Datadog vs Splunk ITSI (IT Service Intelligence)

Compared 7% of the time

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Product Reports

Splunk APM

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Splunk ITSI (IT Service Intelligence)

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Splunk ITSI (IT Service Intelligence) report

Learn More

Splunk

Overview

Splunk APM is a comprehensive application performance monitoring solution that provides real-time insights into the performance and availability of your applications.

It offers end-to-end visibility across the entire application stack, from the front-end user experience to the back-end infrastructure. With Splunk APM, you can proactively identify and resolve performance issues, optimize application performance, and ensure a seamless user experience.

Splunk APM leverages machine learning and AI-powered analytics to automatically detect anomalies and provide actionable insights. The product supports a wide range of programming languages and frameworks, making it suitable for both monolithic and microservices-based architectures. It also integrates seamlessly with other Splunk products, allowing you to correlate APM data with logs, metrics, and other operational data for a holistic view of your application environment.

With its intuitive interface and powerful features, Splunk APM empowers developers, operations teams, and business stakeholders to deliver high-performing applications and drive better business outcomes.

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Sample Customers

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Splunk APM vs. Splunk ITSI (IT Service Intelligence)