We performed a comparison between Dynatrace and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Dynatrace outperforms Splunk ITSI in terms of AI capabilities, real user monitoring, session replay, and synthetic monitoring. It also offers good visibility and thorough scanning of services and applications. While Splunk ITSI is stable and easy to use, Dynatrace has more competitive pricing and has provided significant ROI through automation and decreased mean time to identification and repair.
"We were able to decrease the number of production defects ever since we started using Dynatrace in our test environment."
"With the Agentless monitoring and ability to create custom plugins, we've been able to transform the tool not just into a great APM solution but a really good enterprise monitoring solution too."
"The product allows us to build preferred/customized business transactions to track complex transactions. UEM (User Experience Monitoring) agents track user experience on webRequests. The advantage is that Dynatrace correlates the measures on the devices with those on the backend servers, giving us an end-to-end view of the transaction, from the user's phone deep into the backend servers."
"Finds issues that previously occupied people for months."
"One of the most valuable features of Dynatrace is that it offers good visibility. It's better than other APM tools. You're not required to use a different technology when you have Dynatrace because it will work whether you're hosting it on Windows or Linux."
"PurePath gives a lot of flexibility in identifying issues and finding the flow of execution."
"On the Managed side tech support has been pretty good. Stuff gets turned around pretty quickly. With them being able to do the remote management from the back-end, they are able to fix stuff up if they need to."
"It gives you a great level of detail into whatever the issue is: Using troubleshooting and getting to the root cause."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"We have a lot of teams using Splunk and they would be blind without it."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"ITSI includes a feature called a glass table."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"One of the excellent features is the service analyzer, which is truly impressive."
"The usability is worse than it used to be."
"Enterprise Synthetic of DC RUM can be made more robust."
"We are still struggling a bit with finding an answer quickly."
"Dynatrace has been difficult to set up and use to diagnose problems in the past due to the complex nature of the tool."
"I would like to see Dynatrace be more user-friendly. Sometimes there are too many options to use from, which is good, but it can become confusing on how to proceed."
"Richer, deeper partner channel: It needs to expand and deepen the business use cases, where their solutions can help."
"We would like to see more third-party tools for training."
"We have a couple of one page apps that it has a problem with because it doesn't call to the server all the time. I believe part of that is taken care of in the next version."
"We also faced challenges relating to UI development."
"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
"I believe the refresh time should be faster."
"We have problems doing upgrades and operating alternate new versions."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 341 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews. Dynatrace is rated 8.8, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Splunk APM, BMC TrueSight Operations Management and Datadog. See our Dynatrace vs. Splunk ITSI (IT Service Intelligence) report.
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