VMware Aria Automation and ServiceNow IT Operations Management compete in automation and IT operations. VMware seems to have the upper hand in automation capabilities, while ServiceNow excels in ITSM and operational intelligence.
Features: VMware Aria Automation is known for its robust automation capabilities, including managing large server farms and seamless server deployment. Its integration with Active Directory, vRealize Orchestrator, and SaltStack enhances customization and user access. Key user-friendly features include the self-service portal, multi-machine blueprints, and integration with NSX. ServiceNow IT Operations Management offers strong ITSM features, discovery, and service mapping, providing comprehensive operational intelligence with dashboards that aid in tracking and incident management.
Room for Improvement: VMware Aria Automation could benefit from better documentation, enhanced template management, and refined integration, with users seeking simplified workflows and improved multi-cloud support. ServiceNow IT Operations Management needs to enhance its discovery capabilities and third-party tool integration, while customers express a desire for better pricing models, user interface improvements, and simplified setup processes.
Ease of Deployment and Customer Service: VMware Aria Automation primarily offers on-premises deployment with strong community support and excellent technical backing, though complex customizations can slow response times. ServiceNow IT Operations Management supports deployment across public, private, and hybrid environments and is well-regarded for user assistance, yet technical support may delay when addressing complex issues.
Pricing and ROI: VMware Aria Automation is often considered expensive but offers significant ROI through reduced deployment times and increased productivity, though pricing is a concern for some users. ServiceNow IT Operations Management's licensing model is seen as a costly yet worthwhile investment for large enterprises seeking a unified platform. Its ROI is improved by streamlined processes and reduced operational expenses, but initial costs may be prohibitive for smaller businesses.
It reduced staffing needs from four full-time staff to fewer due to automation.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
We never had major issues to report or request support.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
There is room for improvement in service mapping within ServiceNow ITOM.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
It operates for both of my products, however, as a product, it is complicated to integrate and automate with other products.
ServiceNow's pricing is expensive.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
It helps us automate the workflow of creating many VMs and the TensorFlow key method.
We have strong regulations for maintaining compliance and mitigating risks with this product.
| Product | Market Share (%) |
|---|---|
| VMware Aria Automation | 9.8% |
| ServiceNow IT Operations Management | 1.9% |
| Other | 88.3% |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
| Company Size | Count |
|---|---|
| Small Business | 32 |
| Midsize Enterprise | 24 |
| Large Enterprise | 130 |
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
VMware Aria Automation is a cloud management tool that allows companies to simplify their cloud experience through a modern automation platform. The solution is designed to deliver self-service clouds, multi-cloud automation with governance, and DevOps-based security and infrastructure management. It helps organizations improve IT agility, efficiency, and productivity through its various features.
VMware Aria Automation has multiple use cases that include the following:
VMware Aria Automation Features
VMware Aria Automation has various features that allow users to easily perform operations. Some of the solution's capacities include:
VMware Aria Automation Benefits
VMware Aria Automation offers its users various benefits. Some of the biggest advantages that the solution brings to companies that utilize it include:
Reviews from Real Users
Awais J., CTO/CEO at a tech services company, likes VMware Aria Automation because it saves a lot of time, provides more visibility, and has extensive automation capabilities.
An IT consultant at a government rates VMware Aria Automation highly because the product gives you flexibility to analyze and consume resources.
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