ServiceNow IT Operations Management vs VMware Aria Automation comparison

ServiceNow IT Operations Management vs. VMware Aria Automation

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Categories and Ranking

IBM Turbonomic

Mindshare comparison

As of June 2024, in the Cloud Management category, the mindshare of IBM Turbonomic is 6.9%, down from 7.7% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.5%, down from 2.1% compared to the previous year. The mindshare of VMware Aria Automation is 13.7%, up from 13.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management

Unique Categories:

Cloud Migration

12.9%

Virtualization Management Tools

14.6%

Event Monitoring

18.8%

IT Infrastructure Monitoring

2.8%

Cloud Security Posture Management (CSPM)

0.4%

Featured Reviews

Ryan Mahon

Team Lead, Systems Engineering at a healthcare company with 5,001-10,000 employees

Jul 15, 2021

Enables us to reduce our ESX cluster size and save money on our maintenance and license renewals

Rightsizing is the most valuable feature because it helps with our capacity management and server density so that we are always optimized. Turbonomic provides specific actions that prevent resource starvation. It'll tell us if a server is overpowered or over-provisioned so that we can recover resources. And on the same note, it'll tell us if a server is under-provisioned and we need to add resources to it to help the performance. It also provides us with a single platform that manages the full application stack. This was the secondary reason we went with Turbonomic. The primary reason was for the server optimization. In my organization, optimizing application performance is a continuous process that is beyond the human scale. We're always looking to better optimize the environment. We use Turbonomic's automation mode to continuously assure application performance by having the software manage resources in real-time for sizing-up. Sizing down is a manual process. Turbonomic handles on-prem, virtualization, and storage. Turbonomic understands the resource relationships at each of these layers and the risks to performance for each. As far as we can tell, they are risk-averse. So they put controls in so that you don't cause outages. It makes the operations more secure. We do a piece of automation in real-time, scheduling them for change windows, or manual execution for implementing Turbonomic actions. The vMotions are automation, the rightsize up is done automatically, and the rightsize down is during change windows. We do the automation piece so that it is continuously rightsizing how many VMs are on a host for best performance, same with increasing resources on a VM to make sure application performance is where it should be. And then we do change control for the rightsize down because it requires a reboot. The fact that Turbonomic shows application metrics and estimates the impact of taking a suggested action gives us a window into seeing what will happen if we do make the change. So it provides better visibility. Turbonomic provides a proactive approach to avoiding performance degradation. That's what rightsizing does. It continuously optimizes so there are fewer application performance issues. We have seen a 20% reduction in tickets opened for application issues. Using Turbonomic does it all-in-one versus the approach of using monitoring and threshold to assure application performance. Sometimes your monitoring tool does not do the optimization as well.

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Sathish Anoor

Technical Lead

Sep 16, 2022

Mostly reliable with a strong suite but is complex to set up

The solution is used primarily for operations management. We had a lot of events and some of the things that have been done manually. Now, when an email is sent, it'll create a task, and your teams can handle it. Having Event Management, we create events and alerts, so everything is streamlined.…

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PardhaNallan

Solution Architect at Presidio Networked Solutions

Mar 20, 2023

Helps to customize the entire user frontend experience and is flexible, reliable, and scalable

As is the case with any other automation product, VMware Aria Automation also requires a journey. You will need to start slow, build the platform, and make sure you have good out-of-the-gate use cases. You can start with automating basic server requests. If you already have CICD tools in your environment, then you can integrate them and try a few playbooks. You will definitely need to train your staff so that they can keep moving forward with the tool. It is a complex product, and you will need at least one full-time employee who has experience with scripting and an interest in automation who can be dedicated to this solution. Overall, VMware Aria Automation is flexible, reliable, and scalable. With VMware Aria Automation as a cloud service, it is even easier to deploy and manage. Therefore, I would give this solution an overall rating of eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The primary features we have focused on are reporting and optimization."

"Rightsizing is valuable. Its recommendations are pretty good."

"Before implementing Turbonomic, we had difficulty reaching a consensus about VM placement and sizing. Everybody's opinion was wrong, including mine. The application developers, implementers, and infrastructure team could never decide the appropriate size of a virtual machine. I always made the machines small, and they always made them too big. We were both probably wrong."

"We can manage multiple environments using a single pane of glass, which is something that I really like."

"The system automatically sizes and moves resources based on the needs of the applications."

"I like Turbonomic's automation and AI machine learning features. It shows you what it can do, but it can also act on recommendations automatically. Integration with an APM system makes the AI/ML features truly effective. Understanding what the application is doing and the trends of application behavior can help you make real-world decisions and act on that information."

"It has automated a lot of things. We have saved 30 to 35 percent in human resource time and cost, which is pretty substantial. We don't have a big workforce here, so we have to use all the automation we can get."

"We have VM placement in Automated mode and currently have all other metrics in Recommend mode."

More IBM Turbonomic pros

"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."

"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."

"I like the tool's CMBD connection with Discovery. The solution is also flexible."

"It's easy to set up."

"It is a product that is familiar for a lot of users."

"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."

"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."

"Has service mapping, impact management, metric intelligence and health of analytics."

More ServiceNow IT Operations Management pros

"We automated many tool deployments with the help of the product, cutting short manual deployments and eliminating the need for human interaction. Its most valuable features include integrating various tools and working with different products using plugins."

"The most valuable feature that we have is that it's able to deploy several different operating systems, it's able to deploy whatever we want. We can take a template, spin it up, revise it, save it back off, and be able to have that for other departments. We can have one for our Dev team and one for our research team which has some specific requirements. We can keep track of them and deploy things automatically."

"vRA is user-friendly. It has the same layout and walk-through GUI, similar to other VMware products."

"compare-to-competition; Citrix was on our short list. But over the last ten years, we have been a big VMware shop. We wanted to continue with VMware because we are confident that VMware can address any kind of problem situation, any challenges. But with Citrix, we didn't find that kind of credibility when we did solution testing, a PoC."

"We have also found it to be intuitive and user-friendly. It's something that, because it has the workflows that are very easily graphed out - you can follow what it's doing, it's very picturesque, you can see what it's doing easily - it's something that you can hand over to a user who is not familiar with it and they can wrap their brain around it pretty quickly."

"It is probably 90 percent quicker to get something out the door than it was before. For developers, depending on who is building VMs for them, sometimes they request anywhere from 20 to 100. Now, we can deploy them in a matter of an hour, where previously it might have taken me three days to deploy out 100 VMs."

"The most valued feature is the streamlining of the DevOps process, automation and orchestration. It provides the ability for the entire Dev lifecycle to actually be incorporated into a single stream."

"usability; Ease of use, the GUI, is probably the best feature, so that really anybody can use it. You don't have to be technical to be able to deploy a VM. I find it to be intuitive and user-friendly. Regarding some of the files that you feed it, you don't have to do a ton of development. You can feed it pretty standard configuration files. You don't have to be a developer, you don't have to know C# or Java or the like to get it going."

More VMware Aria Automation pros

Cons

"It can be more agnostic in terms of the solutions that it provides. It can include some other cost-saving methods for the public cloud and SaaS applications as well."

"It would be nice for them to have a way to do something with physical machines, but I know that is not their strength Thankfully, the majority of our environment is virtual, but it would be nice to see this type of technology across some other platforms. It would be nice to have capacity planning across physical machines."

"Since the introduction of a HTML 5 based interface, our main - but minor - criticism of a less than intuitive operation managers' GUI would be the area of improvement."

"The automation area could be improved, and the generic reports are poor. We want more details in the analysis report from the application layer. The reports from the infrastructure layer are satisfactory, but Turbonomic won't provide much information if we dig down further than the application layer."

"There is an opportunity for improvement with some of Turbonomic's permissions internally for role-based access control. We would like the ability to come up with some customized permissions or scope permissions a bit differently than the product provides."

"It would be good for Turbonomic, on their side, to integrate with other companies like AppDynamics or SolarWinds or other monitoring softwares. I feel that the actual monitoring of applications, mixed in with their abilities, would help. That would be the case wherever Turbonomic lacks the ability to monitor an application or in cases where applications are so customized that it's not going to be able to handle them. There is monitoring that you can do with scripting that you may not be able to do with Turbonomic."

"The planning and costing areas could be a little bit more detailed. When you have more than 2,000 machines, the reports don't work properly. They need to fix it so that the reports work when you use that many virtual machines."

"Turbonomic can modernize the look and feel, making it more user-friendly to access and obtain information."

More IBM Turbonomic cons

"The service discovery tool should include HR automations that automatically remove an employee who is leaving."

"The out-of-the-box reporting feature is not as user friendly as other tools."

"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."

"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."

"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."

"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."

"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."

"I would like more manual issues to have automated report-facing options."

More ServiceNow IT Operations Management cons

"It does go down from time to time. We have some issues with the appliances sometimes and we have to do reboots in the middle of the day. That affects the ability for them to deploy."

"Upgrades are always a pain."

"The stability is okay, but could be improved. We sometimes receive strange errors, which can only be solved with specialists."

"I'm not wanting any particular feature; but there should be cost reductions. VMware comes at a high cost, and that's why we are in the process of transitioning to a more affordable alternative."

"The initial setup is complex. There are too many components to integrate, especially when we integrated with different storage types and backup vendors. All the integration made it more complex."

"The setup is difficult. You need a technical person to help you set it up."

"It was a complex setup. We had to use the consultant from VMware to make the solution work well."

"It needs to be more dynamic with variable customization to make new workloads more reliable. It also needs to be faster. We are exploring vRA version 8 right now and maybe what I'm requesting is available in the new version, but we haven't yet explored it fully."

More VMware Aria Automation cons

Pricing and Cost Advice

"Licensing is per socket, so load up on the cores rather than a lot of lower core CPUs."

"Price is a big one. VMTurbo was very competitively priced."

"When we have expanded our licensing, it has always been easy to make an ROI-based decision. So, it's reasonably priced. We would like to have it cheaper, but we get more benefit from it than we pay for it. At the end of the day, that's all you can hope for."

"If you're a super-small business, it may be a little bit pricey for you... But in large, enterprise companies where money is, maybe, less of an issue, Turbonomic is not that expensive. I can't imagine why any big company would not buy it, for what it does."

"I consider the pricing to be high."

"I have not seen Turbonomic's new pricing since IBM purchased it. When we were looking at it in my previous company before IBM's purchase, it was compatible with other tools."

"We felt the pricing was very fair for the product. It is in no way prohibitive for larger deployments, unlike other similar product on the market."

"I know there have been some issues with the billing, when the numbers were first proposed, as to how much we would save. There was a huge miscommunication on our part. Turbonomic was led to believe that we could optimize our AWS footprint, because we didn't know we couldn't. So, we were promised savings of $750,000. Then, when we came to implement Turbonomic, the developers in AWS said, "Absolutely not. You're not putting that in our environment. We can't scale down anything because they coded it." Our AWS environment is a legacy environment. It has all these old applications, where all the developers who have made it are no longer with the company. Those applications generate a ton of money for us. So, if one breaks, we are really in trouble and they didn't want to have to deal with an environment that was changing and couldn't be supported. That number went from $750,000 to about $450,000. However, that wasn't Turbonomic's fault."

More IBM Turbonomic pricing and cost advice

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"It has different subscription models."

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

"The cost of ServiceNow is much higher."

"The price of ServiceNow IT Operations Management is expensive."

More ServiceNow IT Operations Management pricing and cost advice

"The tool is expensive since it is an enterprise product."

"We do plan to see ROI with any new implementation of new technologies being implemented within our environment."

"It is an expensive product. After VMware's acquisition by Broadcom, there was a rise in the price of VMware Aria Automation."

"From a budget point of view, the pricing is a bit on the higher side."

"Customers say this solution is costlier compared to its competitors."

"A simplified version for small businesses would be good."

"It made the provisioning of the virtual machines easier and faster. We can react more quickly to customers' demands."

"From the customer perspective, the value was worth it."

More VMware Aria Automation pricing and cost advice

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787,817 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

18%

Financial Services Firm

16%

Manufacturing Company

Insurance Company

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

11%

Energy/Utilities Company

Financial Services Firm

15%

Computer Software Company

14%

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?

I have not seen Turbonomic's new pricing since IBM purchased it. When we were looking at it in my previous company be...

What needs improvement with Turbonomic?

I would like Turbonomic to add more services, especially in the cloud area. I have already told them this. They can a...

What is your primary use case for Turbonomic?

I mostly provide it to my clients. There are multiple reasons why they would use it depending on the client's needs a...

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

The cost of ServiceNow is much higher.

What needs improvement with ServiceNow IT Operations Management?

The solution’s licensing cost could be improved.

What's the difference between VMware vRA (automation) and vROps (operations)?

vROP is a virtualization management solution from VMWare. It is efficient and easy to manage. You can find anything y...

Is there any way to try VMware Aria Automation for free?

When it comes to VMware Aria Automation, you have three choices for free runs: Hands-on Lab (HOL) Advanced lab A fre...

Which sectors can benefit the most from VMware Aria Automation?

I was looking at VMware Aria Automation case studies recently and I got the impression that three main kinds of compa...

VMware Aria Operations vs IBM Turbonomic

Comparisons

Compared 20% of the time

Azure Cost Management vs IBM Turbonomic

Compared 12% of the time

Cisco Intersight vs IBM Turbonomic

Compared 10% of the time

VMWare Tanzu CloudHealth vs IBM Turbonomic

Compared 8% of the time

NetApp Cloud Insights vs IBM Turbonomic

Compared 2% of the time

More IBM Turbonomic Competitors

OpsRamp vs ServiceNow IT Operations Management

Compared 13% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 8% of the time

Moogsoft vs ServiceNow IT Operations Management

Compared 7% of the time

Datadog vs ServiceNow IT Operations Management

Compared 6% of the time

BMC TrueSight Operations Management vs ServiceNow IT Operations Management

Compared 5% of the time

More ServiceNow IT Operations Management Competitors

Red Hat Ansible Automation Platform vs VMware Aria Automation

Compared 22% of the time

VMware Aria Operations vs VMware Aria Automation

Compared 14% of the time

vCloud Director vs VMware Aria Automation

Compared 13% of the time

Morpheus vs VMware Aria Automation

Compared 8% of the time

Microsoft Configuration Manager vs VMware Aria Automation

Compared 2% of the time

More VMware Aria Automation Competitors

Product Reports

Download IBM Turbonomic product report

IBM Turbonomic

June 2024

ServiceNow IT Operations Management

Download ServiceNow IT Operations Management product report

ServiceNow IT Operations Management report

VMware Aria Automation

Download VMware Aria Automation product report

Also Known As

Turbonomic, VMTurbo Operations Manager

ServiceNow ITOM

VMware vRealize Automation, vRA, VMware DynamicOps Cloud Suite

Learn More

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IBM

ServiceNow

VMware

Interactive Demo

IBM

Demo not available

ServiceNow

Demo not available

VMware

Overview

IBM Turbonomic is a performance and cost optimization platform for public, private, and hybrid clouds used by customers to assure application performance while eliminating inefficiencies by dynamically resourcing applications through automated actions. Common use cases include cloud cost optimization, cloud migration planning, data center modernization, FinOps acceleration, Kubernetes optimization, sustainable IT, and application resource management. Turbonomic customers report an average 33% reduction in cloud and infrastructure waste without impacting application performance, and return-on-investment of 471% over three years. Ready to take a closer look? Explore the interactive demo or start your free 30-day trial today!

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

VMware Aria Automation is a cloud management tool that allows companies to simplify their cloud experience through a modern automation platform. The solution is designed to deliver self-service clouds, multi-cloud automation with governance, and DevOps-based security and infrastructure management. It helps organizations improve IT agility, efficiency, and productivity through its various features.

VMware Aria Automation has multiple use cases that include the following:

Self-service multi-cloud: VMware Aria Automation can be used to deliver consistent self-service consumption. Another use case in this area is for delivering infrastructure across VMware Clouds as well as public clouds.
Multi-cloud governance: The solution can be used to manage cost, performance, networking, configuration, and security at scale for multi-cloud environments. VMware Aria Automation offers all this with an everything-as-code approach.
DevOps for infrastructure: Through VMware Aria Automation, companies can enable a powerful infrastructure as code platform with support for iterative development and infrastructure pipelining.
Kubernetes automation: Users can utilize VMware Aria Automation to automate the management of Kubernetes clusters and namespaces with support for vSphere with Tanzu.
Security operations: VMware Aria Automation facilitates event-driven automation to deliver full-service IT system compliance enforcement and vulnerability remediation.

VMware Aria Automation Features

VMware Aria Automation has various features that allow users to easily perform operations. Some of the solution's capacities include:

VMware Cloud agnostic template: This feature allows organizations to use a single cloud template to deploy with Infrastructure as a Code. Deployment options include VMware Cloud as well as major public cloud platforms such as Amazon AWS, Microsoft Azure, Google Cloud, and more.
Extensibility and customization: This VMware Aria Automation feature allows users to get full extensibility and customization. This can be achieved through Aria Automation Orchestrator, Action-Based Extensibility (ABX), and built-in integrations with common third-party tools.
Self-service multi-cloud: This feature enables users to request and provision infrastructure resources. It can be done across clouds using a unified and consistent Infrastructure as a Service (IaaS) consumption layer, idempotent REST API, and self-service catalog.
Centralized policies and governance: VMware Aria Automation offers a feature for users to manage multiple clouds with templatized cloud and policy definition, automated remediation, and cloud environment visibility.
Configuration management: Through this feature of the product, day 1 and 2 control can be achieved for virtualized and cloud environments. This can be done with intuitive configuration automation, compliance enforcement, and vulnerability remediation.
Infrastructure pipelining: Through this feature, organizations can access user-friendly release automation pipelines. They can be specifically tailored for CI/CD in infrastructure use cases.

VMware Aria Automation Benefits

VMware Aria Automation offers its users various benefits. Some of the biggest advantages that the solution brings to companies that utilize it include:

VMware Aria Automation provides faster time to market for companies through offloading manual tasks with advanced workflows and agile templating.
The solution offers high levels of security and control.
This product is suitable for beginners, as it offers a self-service consumption experience for users.
VMware Aria Automation accelerates innovation through Infrastructure as Code and DevOps principles.
The product provides users with flexibility, as it is compatible with the most popular public cloud solutions.
The solution offers fast deployment because of all natively integrated functions.

Reviews from Real Users

Awais J., CTO/CEO at a tech services company, likes VMware Aria Automation because it saves a lot of time, provides more visibility, and has extensive automation capabilities.

An IT consultant at a government rates VMware Aria Automation highly because the product gives you flexibility to analyze and consume resources.

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.

servicenow, TransAlta, NATS, Symantec

Rent-a-Center, Amway, Vistra Energy, Liberty Mutual

ServiceNow IT Operations Management vs. VMware Aria Automation