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ServiceNow IT Operations Management vs VMware Aria Automation comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.1
ServiceNow IT Operations Management provides quick ROI through enhanced visibility, workflow speed, and reduced staffing needs.
Sentiment score
7.4
VMware Aria Automation enhances efficiency, reduces workload, decreases VM creation time, improves productivity, and positively impacts business operations.
It reduced staffing needs from four full-time staff to fewer due to automation.
 

Customer Service

Sentiment score
6.1
Customers value ServiceNow IT Operations Management for responsiveness and knowledge, but highlight support consistency and documentation as improvement areas.
Sentiment score
6.7
VMware Aria Automation's support is responsive and knowledgeable but sometimes inconsistent; premium plans offer faster resolutions.
For minor issues, the team takes a month's time to provide a fix.
Solve our issues effectively.
The response time of technical support could be improved.
We never had major issues to report or request support.
 

Scalability Issues

Sentiment score
7.5
ServiceNow IT Operations Management offers scalable architecture for medium to large entities, though complexity and cost may challenge smaller firms.
Sentiment score
7.5
VMware Aria Automation is praised for its scalability, supporting large enterprises effectively with easy expansion and robust performance.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
 

Stability Issues

Sentiment score
7.7
ServiceNow IT Operations Management is stable and reliable, though performance may vary based on setup and network conditions.
Sentiment score
6.8
VMware Aria Automation is stable, with occasional issues during integration, upgrades, or rare service failures, generally efficiently resolved.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
 

Room For Improvement

ServiceNow IT Operations Management needs simplified pricing, enhanced cloud integration, improved UI, streamlined licensing, and better scalability and automation.
Users seek improved VMware Aria Automation integration, streamlined UI, enhanced documentation, and better cloud service pricing and interoperability.
ServiceNow IT Operations Management is not very affordable for SMB customers.
It provides many out-of-the-box functionalities along with customization options.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It operates for both of my products, however, as a product, it is complicated to integrate and automate with other products.
 

Setup Cost

ServiceNow IT Operations Management offers costly, feature-rich licensing options, seen as valuable but less competitive than other solutions.
VMware Aria Automation is cost-effective for cloud stability and integration, though pricing and licensing models can be confusing.
It is definitely high-priced compared to other products available in the same domain in the market.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
 

Valuable Features

ServiceNow IT Operations Management enhances efficiency through automation, integration, and user-friendly tools, improving infrastructure management and reducing costs.
VMware Aria Automation streamlines multi-cloud operations, enhancing efficiency and agility with automation, customization, and intuitive user capabilities.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
It helps us automate the workflow of creating many VMs and the TensorFlow key method.
We have strong regulations for maintaining compliance and mitigating risks with this product.
 

Categories and Ranking

ServiceNow IT Operations Ma...
Ranking in Cloud Management
10th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
44
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (9th), AIOps (3rd)
VMware Aria Automation
Ranking in Cloud Management
2nd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
171
Ranking in other categories
Configuration Management (6th), Network Automation (3rd), Cloud Security Posture Management (CSPM) (16th), Cloud Infrastructure Entitlement Management (CIEM) (5th)
 

Mindshare comparison

As of October 2025, in the Cloud Management category, the mindshare of ServiceNow IT Operations Management is 1.8%, up from 1.8% compared to the previous year. The mindshare of VMware Aria Automation is 9.4%, down from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Market Share Distribution
ProductMarket Share (%)
VMware Aria Automation9.4%
ServiceNow IT Operations Management1.8%
Other88.8%
Cloud Management
 

Featured Reviews

PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…
Le Quang Long - PeerSpot reviewer
Significantly streamlined operations with good automation that helps with simplifying workflows
It helps me build a big catalog and provide it to my end users. It helps us automate the workflow of creating many VMs and the TensorFlow key method. I do not meet many people to operate it live beforehand. It operates for both of my products, but as a product, it is complicated to integrate and automate with other products.
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
12%
Computer Software Company
11%
Healthcare Company
5%
Financial Services Firm
11%
Computer Software Company
11%
Manufacturing Company
10%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise26
By reviewers
Company SizeCount
Small Business32
Midsize Enterprise24
Large Enterprise130
 

Questions from the Community

What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is definitely high-priced compared to other products available in the same domain in the market.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management has not been very popular in these regions for multiple reasons. One is that for SMB customers, ServiceNow IT Operations Management is not very affordable. It is...
What's the difference between VMware vRA (automation) and vROps (operations)?
vROP is a virtualization management solution from VMWare. It is efficient and easy to manage. You can find anything you need from the software interface. It provides complete visibility over applic...
Is there any way to try VMware Aria Automation for free?
When it comes to VMware Aria Automation, you have three choices for free runs: Hands-on Lab (HOL) Advanced lab A free trial I cannot describe in detail the second and third options as my company ...
Which sectors can benefit the most from VMware Aria Automation?
I was looking at VMware Aria Automation case studies recently and I got the impression that three main kinds of companies were using it most often: Social organizations Financial institutions and ...
 

Also Known As

ServiceNow ITOM
VMware vRealize Automation, vRA, VMware DynamicOps Cloud Suite, SaltStack
 

Overview

 

Sample Customers

servicenow, TransAlta, NATS, Symantec
Rent-a-Center, Amway, Vistra Energy, Liberty Mutual
Find out what your peers are saying about ServiceNow IT Operations Management vs. VMware Aria Automation and other solutions. Updated: September 2025.
871,688 professionals have used our research since 2012.