We performed a comparison between Dynatrace and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It seems to be very stable. We have not had any outages attributed to the product."
"Dynatrace's documentation is great. I love the university."
"We have used Dynatrace in our performance testing environments to get ahead of issues before they make it into production."
"Support is very transparent in issues, what they need to do, and how they need to fix certain issues and problems."
"The solution offers a better overview of applications. It offers end-to-end monitoring, and the user experience is real."
"The most valuable feature is the 360-degree view for monitoring, infrastructure, and application worlds."
"This tool helps us gather information from all hosts and services, then cross reference the information."
"Dynatrace makes it so much easier to proactively solve problems before they become big headaches, and easily pinpoint the root cause of an issue."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"It is flexible. You can tune it, more or less, as you want."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"I like the solution mostly for CMDB discovery."
"I like the tool's discovery feature."
"I would like Dynatrace to be more flexible and user-friendly."
"The integration with PagerDuty is currently broken on mobile."
"It is not clear what are our long-term strategy should be to upgrade (Appmon vs Dynatrace)."
"It would help if Dynatrace allowed more features that work with metrics like Grafana or New Relic."
"I think at times AppMon has given some folks some headaches from a configuration standpoint, and a maintenance standpoint, but aside from that I don't think they've really had many headaches with it."
"An additional feature that we could use is the rollover. If we could rollover to different datacenters, then it would satisfy our requirement. I.e., if one datacenter fails, then we could rollover to another datacenter."
"This solution could be improved with better compatibility with legacy applications."
"There was complexity to AppMon and getting everything set, but more specifically getting the dashboard setup."
"I advise others not to customize a lot while using the solution."
"Lacks the ability to do its own monitoring."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"Service mapping is pretty limited."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The product needs to add a workflow insight tool."
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Dynatrace is ranked 2nd in AIOps with 342 reviews while ServiceNow IT Operations Management is ranked 4th in AIOps with 35 reviews. Dynatrace is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and IBM Tivoli NetCool OMNIbus. See our Dynatrace vs. ServiceNow IT Operations Management report.
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