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Salesforce Platform vs Zoho Creator comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Salesforce Platform enhances efficiency, increases revenue, reduces time on data management, and improves sales effectiveness for companies.
Sentiment score
3.8
Zoho Creator offers significant ROI, cost savings, and efficiency improvements compared to competitors, despite higher portal prices.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
Independent Business Consultant at Freelance
In terms of productivity, my ROI is definitely at an eight or nine out of a scale of one to ten.
Solution Architect And Senior Consultant at Keysight Technologies
For instance, a company I worked with compared spending on Salesforce, which was 15 crore, to our expenses with Zoho Creator, which was only 2 crore annually.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
I have seen a return on investment with Zoho Creator because we eliminated a point of sale software that was charging us 5 lakhs per year across all 26 malls.
IT Projects and Strategy Manager at RoboTouch
Using Zoho Creator is affordable for my business as it helps save time.
Software Engineer at Maximus
 

Customer Service

Sentiment score
6.8
Salesforce Platform customer service is generally satisfactory, though response time and quality vary among users, with some relying on external support.
Sentiment score
5.2
Zoho Creator's service is responsive with praised pre-sales, but email support can lag; chat and community offer quick help.
I would rate the technical support 10 out of 10 because they provide excellent assistance.
Software Engineer at Maximus
Delays arise once the support team must refer to backend processes or developers, highlighting the need for enhancement in their overall support system.
Zoho Developer at Tarini Consulting
All documentation exists, detailing even the smallest elements; by reading through it properly, one can manage without additional support.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
 

Scalability Issues

Sentiment score
7.7
Salesforce Platform scales effectively for varying user counts and business needs, supporting customization with manageable challenges.
Sentiment score
5.8
Zoho Creator is scalable and customizable for SMEs but faces challenges with large data and potential cost increases.
Salesforce's scalability was not a problem.
Independent Business Consultant at Freelance
Salesforce Platform is absolutely scalable for us.
Director at GenRocket
We are using it globally in thirty countries.
Sr. Vice President and Business Head at a computer software company with 10,001+ employees
Being browser-based allows me to drag and drop components immediately, deploying in seconds on a live application.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
We are continuing to build on top of what was initially created for them, ensuring that scalability is never an issue as long as you understand how to utilize Zoho properly.
Zoho Developer at Tarini Consulting
When my customers' needs are growing, Zoho Creator is able to adapt to these growing needs because it's a build-it-yourself application.
Founder, Consultant, and Developer at Limitless IT Consultancy
 

Stability Issues

Sentiment score
8.1
Salesforce Platform is stable and reliable, with occasional slowness, minimal issues, and excellent communication for maintenance downtime.
Sentiment score
6.4
Zoho Creator is highly stable and reliable, with few issues reported, especially when following best practices and using Creator 5.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
Independent Business Consultant at Freelance
We have never had any problems with it.
Sr. Vice President and Business Head at a computer software company with 10,001+ employees
It is definitely very stable.
Solution Architect And Senior Consultant at Keysight Technologies
The core elements of coding and daily scripting remain unchanged despite interface updates, assuring continuity in my work.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
You can't rely on any software in business if it's not going to be stable and reliable.
Founder, Consultant, and Developer at Limitless IT Consultancy
Offering versatile flexibility for various integrations, such as WhatsApp and email API integration.
Software Engineer at Maximus
 

Room For Improvement

Salesforce Platform requires improvements in reporting, integration, user interface, pricing, and smoother transition between Classic and Lightning.
Zoho Creator faces challenges with UI, data management, integrations, scalability, and support, hindering customization and user efficiency.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Account Manager at Red Hat
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
Independent Business Consultant at Freelance
Using AI extensively to make the platform easier to use would also be beneficial.
Director at GenRocket
In terms of scalability, there are certain limitations if the data volume is large due to execution limits.
Founder at GGSH&CO LLP
Enhancing the user interface could also be beneficial, as the company's focus seems more on functionality.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
I want to see improvements in Zoho Creator focusing on AI capabilities because there currently seems to be very little AI usage in Zoho compared to the advancements in other software.
IT Projects and Strategy Manager at RoboTouch
 

Setup Cost

Salesforce Platform is costly for smaller clients but offers value through comprehensive features, yet alternatives may provide better ROI.
Zoho Creator offers competitive pricing starting at INR 480, with flexible plans up to 1,500 INR for diverse needs.
Salesforce Platform may be on the expensive side.
Director at GenRocket
It is on the expensive side, unfortunately.
Solution Architect And Senior Consultant at Keysight Technologies
Zoho offers customizable pricing options, such as Zoho One, which provides access to all 40 applications for 1250.
Zoho developer at Lighthouse Learning Group
For INR, the standard cost is 480 per month, the professional tier is around 1,200, and the enterprise level is 1,500, based on the subscription level per user for Zoho Creator.
Software Engineer at Maximus
Pricing is a little on the higher side for the Indian market, especially for mid-sized and small-sized companies with 30 to 40 users.
Founder at GGSH&CO LLP
 

Valuable Features

Salesforce Platform provides customizable, scalable CRM solutions with robust integrations, automation, reporting, and a user-friendly interface for efficient data management.
Zoho Creator offers flexibility, customization, and integration, enabling easy app development with its low-code platform and robust features.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
Senior Acount Executive for Financial Services at a tech vendor with 5,001-10,000 employees
The biggest benefit is seamless usage in terms of an easy-to-use interface and GUI that makes it easy to interact with the entire platform and generate reports effortlessly.
Solution Architect And Senior Consultant at Keysight Technologies
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
Account Manager at Red Hat
The seamless integration with third-party applications and services in Zoho Creator greatly enhances its utility in my business environment, as the ease of integration is impressive.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
For analytics, we employ two tools: Zoho Creator itself and Zoho Analytics, where we can use SQL queries to fetch data from multiple platforms.
Freelancer at Upwork
We can generate QR codes for free, whereas in CRM, QR generation requires external purchases.
Zoho developer at Lighthouse Learning Group
 

Categories and Ranking

Salesforce Platform
Ranking in Rapid Application Development Software
6th
Ranking in Low-Code Development Platforms
6th
Ranking in Business Orchestration and Automation Technologies
12th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
97
Ranking in other categories
PaaS Clouds (9th), Mobile Development Platforms (3rd), No-Code Development Platforms (2nd)
Zoho Creator
Ranking in Rapid Application Development Software
12th
Ranking in Low-Code Development Platforms
8th
Ranking in Business Orchestration and Automation Technologies
8th
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
34
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Rapid Application Development Software category, the mindshare of Salesforce Platform is 4.8%, down from 5.6% compared to the previous year. The mindshare of Zoho Creator is 1.3%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Market Share Distribution
ProductMarket Share (%)
Salesforce Platform4.8%
Zoho Creator1.3%
Other93.9%
Rapid Application Development Software
 

Featured Reviews

Sharmila-K - PeerSpot reviewer
Cloud Transformations and Infrastructure Delivery Manager at a university with 10,001+ employees
Integration processes improve but scripting requires effort
The updates, pricing part, and upgrades to the products are some of the most valuable features with the Salesforce Platform.With the Salesforce Platform, I have minimal experience of approximately one and a half years. I get minimal exposure, once every three or two months, especially during holidays. The Salesforce Platform is connected to the cloud, which is beneficial. When it is integrated with different tools such as Microsoft BI Analytics, it helps us analyze much better. Currently, the integration itself is tricky as we have to use extensive scripting. It should be more of a plug-in and use solution. That is the only issue I see, but otherwise, I appreciate it.
VishalKumar7 - PeerSpot reviewer
Zoho Developer at Evoluz Global Solutions
User experience metadata and workflow customization have been streamlined
The creator needs improvement; for instance, if I create a widget that has dynamic data, it cannot get published. When we publish a page that contains a widget, dynamic data does not appear. That is the problem with Zoho Creator, so it needs improvement. The portal user aspect is also costly; for example, purchasing 250 portal users can be expensive for clients who require them monthly. It creates a financial burden similar to how customer logins on e-commerce websites such as Flipkart or Amazon are generally free. Thus, Zoho Creator needs to offer free access for all portal users as they are essential for the application's usage. In Zoho Creator, we cannot work on UI customization as expected; if I want an application resembling a Figma design, there are limitations on UI changes.
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Government
10%
Manufacturing Company
9%
Computer Software Company
9%
Computer Software Company
16%
Financial Services Firm
8%
Educational Organization
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise26
Large Enterprise39
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise4
Large Enterprise7
 

Questions from the Community

How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
What is your experience regarding pricing and costs for Zoho Creator?
I find the pricing of Zoho Creator to be very cheap. When compared to other low-code platforms, Zoho Creator consistently ranks at the top regarding functionality. Their native Android and iOS appl...
What needs improvement with Zoho Creator?
Regarding improvements in the Deluge scripting language, I would like to see enhancements in its loop feature, which behaves differently compared to loops in other languages. Additionally, the exec...
What is your primary use case for Zoho Creator?
There can be several different use cases for Zoho Creator that I work with. I can use Zoho Creator for all types of custom applications. I have built BOM applications and manufacturing-related appl...
 

Also Known As

Salesforce1, Force.com, Salesforce App Cloud
No data available
 

Overview

 

Sample Customers

ADP
Estate Crush Winery, Integra Services, Avidpays, Napa Valley Film Festival, Marionnaud, The Institute of Hormonal Health, Stone Tapert
Find out what your peers are saying about Salesforce Platform vs. Zoho Creator and other solutions. Updated: December 2025.
879,422 professionals have used our research since 2012.