

PRTG Network Monitor and Pulseway compete in the network and IT infrastructure monitoring category. PRTG seems to have the upper hand due to its comprehensive monitoring capabilities and integration features.
Features: PRTG Network Monitor provides seamless monitoring of IT infrastructures, a flexible alerting system, and a user-friendly dashboard. Its real-time monitoring capabilities and customizable reports integrate with multiple alert channels such as SMS and Slack. Pulseway is known for its simplicity and effective mobile app functionality, providing remote control and notifications directly to a phone.
Room for Improvement: PRTG Network Monitor needs better scalability, automated provisioning, and a more modernized UI. Users want more integration options and enhanced reporting capabilities. Pulseway could improve its technical support response times and offer more scripting support tailored to individual clients rather than broadly across all customers.
Ease of Deployment and Customer Service: PRTG Network Monitor is straightforward to deploy in environments like On-premises, Private Cloud, and Public Cloud. However, some users experience delays in customer support, noting email-based interactions. Pulseway offers flexible deployment options, including Hybrid, On-premises, and Cloud. Its simplicity is an advantage but also highlighted is the need for improved technical support responsiveness.
Pricing and ROI: PRTG Network Monitor is considered expensive after its shift to a subscription model, particularly for large deployments, though seen as affordable for medium-sized environments. Pulseway, with its cost-effective licensing, is popular among smaller businesses due to low monthly fees. Users report a positive ROI with PRTG based on time and cost savings through efficient monitoring, whereas Pulseway's strong value lies in its low cost and high utility for simplified tasks.
| Product | Market Share (%) |
|---|---|
| PRTG Network Monitor | 3.3% |
| Pulseway | 0.4% |
| Other | 96.3% |

| Company Size | Count |
|---|---|
| Small Business | 59 |
| Midsize Enterprise | 19 |
| Large Enterprise | 47 |
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
Pulseway is a remote monitoring and management (RMM) platform designed to help MSPs and IT teams manage modern IT networks, reduce downtime, and achieve efficiency through automation, while increasing end-user satisfaction.
Pulseway’s intuitive interface provides real-time actionable detailed information on servers, workstations, and network devices. Using Pulseway’s customizable alerts, you can quickly identify problems, communicate with users, and automatically resolve issues with built-in commands and scripts.
Some of Pulseway’s benefits and features include:
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