We performed a comparison between Kaseya VSA and Pulseway based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"Kaseya VSA's best features are auditing and reporting."
"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"As a small IT shop, the weird feature that the VSA has that I have not found anywhere else is they have these little colored dots that tell you the status of the machine. Is it offline and powered up? Is it actively being used? Is it idle? A lot of our clients ask us to do things for them, but, of course, they don't really want us to be underfoot. So we always look for, "Hey, there's an idle machine. We can work on that one now." And to say it makes it easy, we can do that at a glance. In any other tool we've looked at, you have to go several layers deep to see if the machine is in use, and you could spend your entire day just trying to find a machine that was idle, whereas, with Kaseya VSA, you can tell at a glance."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"The remote support is the most valuable aspect of the solution."
"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"It gives you remote control and has a mobile app."
"The solution has great workflow and server modules."
"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."
"The setup is simple."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
"There is room for improvement in the remote control strengths."
"The product's user interface is an area with certain shortcomings where improvements are required."
"The stability of the solution is good but it can be improved."
"The solution is hard to use at first until you understand how it works."
"It never functioned as intended."
"I would like to see improved virtual infrastructure management."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"They have good technical support but it's not excellent."
"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."
"There are some bugs or glitches."
"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."
"The solution does not allow you to make a script for just one customer."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while Pulseway is ranked 13th in Remote Monitoring and Management (RMM) with 6 reviews. Kaseya VSA is rated 7.6, while Pulseway is rated 8.6. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of Pulseway writes "A solution with a great monitoring system and ability to control access remotely". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Zabbix, whereas Pulseway is most compared with Zabbix, Microsoft Configuration Manager and PRTG Network Monitor. See our Kaseya VSA vs. Pulseway report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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