Pega Robotic Process Automation vs Salesforce Sales Cloud comparison

Pega Robotic Process Automa...
Read 22 Pega Robotic Process Automation reviews
  • 3,211 Views
  • 2,411 Comparison Views
90% willing to recommend
Salesforce Sales Cloud
Read 104 Salesforce Sales Cloud reviews
  • 5,748 Views
  • 2,821 Comparison Views
93% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Pega Robotic Process Automation and Salesforce Sales Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).

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To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: June 2024).
Buyer's Guide
Robotic Process Automation (RPA)
June 2024
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Helped 787,779 peers since 2012
 

Categories and Ranking

Pega Robotic Process Automa...
Average Rating
7.6
Number of Reviews
22
Ranking in other categories
Robotic Process Automation (RPA) (10th)
Salesforce Sales Cloud
Average Rating
8.4
Number of Reviews
104
Ranking in other categories
CRM (2nd), Opportunity Management (1st), Sales Force Automation (1st)
 

Featured Reviews

MG
Jan 19, 2023
Flexible and allows for coding of automations, but lacks drag and drop functionality
My use cases are slightly difficult and challenging. It was largely used for automation purposes.  Anything goes with Pega. If you want to make any kind of base automation, you can easily code exactly what you want.  The advantage of Pega is that coding your automation allows you to hook all of…
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Amal John N]Hkjh - PeerSpot reviewer
Apr 10, 2024
Allows to customize the sales process, easily adapts to our use cases but integration with other sales systems or clouds that are not powered by Salesforce is very hard
It might be easier if there were better integration with other sales systems or clouds that are not powered by Salesforce. For example, when we work with partners, such as Amazon or any other major tech company, sometimes we collaborate to develop a sales lead. We use integrations between Salesforce instances so the partner can add opportunities to our account and vice versa. The integration between systems used by different partners is very hard. So, that's something that can definitely be improved. There are features I would like to see in future releases. It could give recommendations on what could be a possible next step and highlight important points; that's where AI would come in. If it sees patterns in sales and Sales Cloud could evaluate it and showcase to us how that sales cycle could be shortened – that would be a great feature.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its stability has been good."
"​It is a good and matured solution."
"They are leaders in the same industry."
"The most valuable aspect for myself was access to the .net framework. If I couldn't figure something out using the objects that they had provided, I could bring in the .net objects and do so using similar logic that I would in a .net or C sharp coding language. Having that familiarity was helpful."
"The solution's ability to create adapters quickly is its most valuable feature."
"The solution's automation handling capability has positively impacted the overall automation process in my experience."
"The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots."
"The most valuable features are the loops to lookup tables to read the data."
More Pega Robotic Process Automation pros
"This is a stable product."
"I've found lead management to be the most valuable feature of Salesforce Sales Cloud. It helps capture, track, and manage leads throughout the sales process. The tool is easy to learn."
"The most valuable feature of Salesforce Sales Cloud is for teams the ability to do marketing on our page and to manage their marketing leads. You are able to close a deal and do the renewal. For the life cycle management for customer management, we use Salesforce Sales Cloud. The performance of the solution is good."
"The ability to work on it from anywhere is most valuable. All you need is a computer, a browser, and an internet connection to access your instance. It can be accessed from anywhere, which is pretty cool and user-friendly."
"We use workflows for sales flows and various automation, such as assignment rules and validations provided by Salesforce. When out-of-the-box solutions aren't enough, we delve into coding, utilizing synchronous and asynchronous methods. Additionally, we employ tools like lightning components."
"The development cost, maintenance cost, everything will be drastically reduced - unlike traditional infrastructure where we maintain everything on our own."
"It has custom fields and custom reports which can align to our business objectives and marketing focus."
"The product is very fast and responsive. There's no lag time when you are on the platform."
More Salesforce Sales Cloud pros
 

Cons

"It is still a niche skill and resources are scarce in the market unless big IT companies are involved."
"The orchestration needs to be better."
"You cannot use a two-dimensional array to read the data."
"They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed."
"Excel connectors need to be improved as there are a few connectors in Excel areas."
"Pega Robotic Process Automation scalability is too low."
"I would like to improve the tool's integration features and stability."
"The way integration classes are created could be improved."
More Pega Robotic Process Automation cons
"The performance is sometimes slow. There is too much information and this makes it difficult to find the answers we are looking for."
"The user interface could be more intuitive. I had some challenges with how to convert from a lead to an opportunity."
"We have a very broad set of products at our company. The process to get that information accurately into the Sales Cloud system could use improvement. It shouldn't take weeks of time. The process of identifying products that are being sold for forecasting purposes and sales tracking purposes is too hard."
"Sales Cloud could improve in areas such as AI integration, particularly for templates."
"If the infrastructure is not correct, then customers are having an issue and it's taking a lot of time to load."
"The monitoring is very good, but it could be better."
"Sometimes, it is difficult to integrate it with my emails. I've had trouble integrating it with my emails. There were a couple of things I did try as well, but I wasn't able to do so. I've had difficulty in other areas too with integration. It was related to syncing my calendars. I want the tasks that I put in to automatically sync to my calendars and update my calendars, but I couldn't figure out how to do it."
"I don't like the way parent-child relationships work in transactions between records in Salesforce Sales Cloud. NetSuite is a little bit more user-friendly in that sense. Salesforce Sales Cloud requires that you build everything from scratch. I don't like that. It leaves a lot of thinking and solutions to the consultants and the process is more prone to errors."
More Salesforce Sales Cloud cons
 

Pricing and Cost Advice

"​I was not involved in licensing and pricing, but it is worth the cost​."
"The licensing cost is too high."
"I would rate the product's pricing a nine out of ten."
"Pega is pretty costly."
"Pega Robotic Process Automation is an expensive solution."
"Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."
"In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."
"I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."
"The licensing fees are reasonable."
"There is a license required to use this solution and the price is expensive. It could be reduced."
"I've seen the prices for Salesforce Sales Cloud, but I haven't been the one to handle the money. As someone who's only visually looked at the price, I would imagine it's on the pricier side, but they do have a ton of leverage, and seeing that everyone I've worked for has always been dedicated to continuing Salesforce. I've never worked for anyone who has threatened to leave. Everyone has accepted the pricing for what they offer."
"In terms of investment value and return of the investment, Salesforce right now is pretty good on the Western markets where the price of the employees is pretty high."
"The tool's pricing is based on the number of users. It has a different pricing for 0-100 and another for 100-500 users."
"The price of Salesforce Sales Cloud could be reduced. It is expensive."
"Sales Cloud is expensive."
More Salesforce Sales Cloud pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
27%
Computer Software Company
11%
Manufacturing Company
10%
Insurance Company
6%
Educational Organization
71%
Computer Software Company
5%
Financial Services Firm
3%
Manufacturing Company
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Pega Robotic Process Automation?
The solution's automation handling capability has positively impacted the overall automation process in my experience.
See all answers
What is your experience regarding pricing and costs for Pega Robotic Process Automation?
I would rate the pricing a six out of ten, with ten being expensive.
See all answers
What needs improvement with Pega Robotic Process Automation?
It's a good tool, but I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements. While it's technically sound, it could be ...
See all answers
What do you like most about Salesforce Sales Cloud?
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
See all answers
What needs improvement with Salesforce Sales Cloud?
The product is not stable when enhancements are done to the cloud.
See all answers
What is your primary use case for Salesforce Sales Cloud?
We use the solution to manage our sales processes.
See all answers
 

Comparisons

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Compared 18% of the time
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Compared 10% of the time
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Compared 7% of the time
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Compared 1% of the time
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Compared 26% of the time
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Compared 24% of the time
Oracle E-Business Suite vs Salesforce Sales Cloud Logo
Oracle E-Business Suite vs Salesforce Sales Cloud
Compared 8% of the time
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SAP ERP vs Salesforce Sales Cloud
Compared 7% of the time
IQVIA Orchestrated Customer Engagement vs Salesforce Sales Cloud Logo
IQVIA Orchestrated Customer Engagement vs Salesforce Sales Cloud
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More Salesforce Sales Cloud Competitors
 

Product Reports

Buyer's Guide
Pega Robotic Process Automation
June 2024
Pega Robotic Process Automation reportDownload Pega Robotic Process Automation product report
Buyer's Guide
Salesforce Sales Cloud
May 2024
Salesforce Sales Cloud reportDownload Salesforce Sales Cloud product report
 

Also Known As

Pega RPA, OpenSpan
Sales Cloud, SFDC, Salesforce
 

Learn More

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Pega
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Salesforce
 

Overview

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

 

Sample Customers

eBay Enterprise, M&I Bank
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Buyer's Guide
Robotic Process Automation (RPA)
June 2024
Download Free Report
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: June 2024.
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