We compared Salesforce Sales Cloud and Oracle CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities. Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization.
Room for Improvement: Salesforce Sales Cloud could improve its integration with third-party systems and reporting. Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality.
Service and Support: Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team. User opinions on Oracle customer service vary, with some noting slow responses and inconsistency.
Ease of Deployment: Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools. Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors.
Pricing: Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons. Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs.
ROI: Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time. Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment.
Comparison Results: Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited. Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews.
"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."
"Oracle CRM is a stable solution."
"Technical support is very fast. It's customer friendly."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"It is very simple."
"The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly."
"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."
"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."
"CRM solution that performs well. It's multifeatured, so you can use it for different activities such as managing opportunities, managing revenue, reviewing leads, etc."
"It is a one-stop shop for running anything related to sales. You can do a lot of things."
"When it comes to the lead management process, we track and evaluate the different stages and the challenges in each stage. It's so that the entire team has visibility of what's going on with each individual lead."
"The scalability is good."
"It is a very stable solution."
"The development cost, maintenance cost, everything will be drastically reduced - unlike traditional infrastructure where we maintain everything on our own."
"Salesforce helps up keep track of candidates."
"You can adapt Salesforce for all customer needs."
"An improvement would be to lower the price of the license."
"Oracle CRM should have more integration with different platforms."
"The cost can be a bit more expensive compared to other options."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."
"It’s complex to customize the tool."
"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."
"The data visualization should be better in Oracle CRM."
"The areas revolving around archiving and backup in Salesforce Sales Cloud are not as advanced as some of the other solutions in the market."
"It would be nice if they had an ERP offering or a firm strategic partnership with a best-in-class ERP. So rather than say they're just ERP agnostic, you would pick whichever ERP you want, which is very generic. I think it would have a lot of merit if they partnered strategically with a best-in-class trusted ERP platform or acquired an ERP platform."
"The solution can be difficult to understand for customers of Salesforce."
"Its reporting capabilities can be improved. Its reporting interface should be improved to personalize reports."
"With the solution being very vast, they need to prioritize features."
"The solution's configuration could be improved because getting a purchase order and administrating the right fields can be a real headache for us, especially when the Sales Cloud system enters an error stage."
"As a cloud solution with web browser, it's different than my classical way of thinking. It's modern, but for older people, maybe it's not that understandable. It could be more user-friendly, maybe with an option to switch between interfaces."
"Salesforce Sales Cloud does not integrate with Slack or WhatsApp, for example. As a result, there is no easy way to directly log a conversation with a client that occurred on one of these platforms. There are a few things that still need to be done manually in these instances."
Oracle CRM is ranked 7th in CRM with 35 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 99 reviews. Oracle CRM is rated 8.0, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Oracle Eloqua, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Salesforce Platform. See our Oracle CRM vs. Salesforce Sales Cloud report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
