Oracle CRM vs SAP CRM comparison

Oracle CRM

Read 35 Oracle CRM reviews

1,911 Views
1,467 Comparison Views

91% willing to recommend

SAP CRM

Read 40 SAP CRM reviews

3,797 Views
2,990 Comparison Views

82% willing to recommend

Oracle CRM

SAP CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2023

We compared SAP CRM and Oracle CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

Features: SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP. Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization.
Room for Improvement: SAP CRM needs improvements in its mobile interface, data visibility, and integration. Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality.
Service and Support: SAP CRM's customer service and support have received mixed feedback. User opinions on Oracle customer service vary, with some noting slow responses and inconsistency.
Ease of Deployment: The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team. Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors.
Pricing: SAP CRM is seen as costly, and some users have said it isn’t worth the money. Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs.
ROI: Some reviewers have reported that they realized an ROI from SAP CRM within three to five years. Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment.

Comparison Results: SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy. Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews.

To learn more, read our detailed Oracle CRM vs. SAP CRM Report (Updated: May 2024).

Buyer's Guide

Oracle CRM vs. SAP CRM

May 2024

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Helped 787,779 peers since 2012

Categories and Ranking

Oracle CRM

Ranking in CRM

8th

Average Rating

8.0

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

SAP CRM

Ranking in CRM

4th

Average Rating

7.6

Number of Reviews

Ranking in other categories

Local Government CRM (2nd), Marketing Management (4th)

Mindshare comparison

As of June 2024, in the CRM category, the mindshare of Oracle CRM is 3.9%, down from 4.8% compared to the previous year. The mindshare of SAP CRM is 16.5%, up from 13.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Unique Categories:

Marketing Automation

0.6%

Local Government CRM

47.8%

Marketing Management

25.3%

Featured Reviews

Mohamed Wahba

Founder and GM at IT-Enterprise

Jan 5, 2023

The solution is easy to deploy, scalable, and stable

I give the solution an eight out of ten. I'm wondering if it's possible to use cloud-based eCommerce with our on-premise system. Is there a way to integrate the two, or are they incompatible? I'm going to standardize everything and not go for a lot of software or a lot of solutions from different vendors. I prefer just scalable solutions. We cannot deny that all things, CRP included, have some weaknesses. This is easy to implement using Oracle, but that's why we can complement this weakness with one from some other vendors who have the domain in manufacturing in a specific industry. Our eCommerce module needs to be seamlessly integrated with other modules, taking into account our huge product inventory and the fact that we have customers both from the B2B and B2C sectors because our B2B sector is the largest. We also have other considerations, like getting products from suppliers.

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Musa Ndlovu

CLO at a financial services firm with 10,001+ employees

Oct 17, 2023

Offers ability to use call function modules, customization but challenges when people do implementations

I work in a bank, so our use cases include setting up bank customers, managing customer product portfolios, handling banking services, and migrating accounts, among other things From the bank perspective, it's user-friendly and simple to develop something specific for a certain customer. It…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Oracle CRM is a stable solution."

"It's very easy to find any customer-related data."

"The reporting features are valuable."

"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."

"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."

"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."

"It is a stable solution."

"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."

More Oracle CRM pros

"The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform."

"SAP CRM integrates well with SAP ERP which is useful."

"I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales."

"Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together."

"The tool is easy to use."

"SAP CRM has a good performance."

"We use SAP CRM for customer service improvement. The main idea is to make sure our team has the right information when talking to customers. This helps them process things like price approvals for quotes faster. The goal is to make the product more efficient, and faster, and, in the end, provide better customer service."

"The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations."

More SAP CRM pros

Cons

"The performance could be better."

"With Oracle CRM, people report some usual downtime and frequent outages."

"I'd like to see more feature enhancements."

"We noticed that sometimes it can be slow, and then we have to refresh the whole system."

"An improvement would be to lower the price of the license."

"Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support."

"The configuration requires a lot of technical intervention."

"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."

More Oracle CRM cons

"Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly."

"SAP CRM should create a more user-friendly graphical user interface (GUI)."

"The interface could be improved."

"They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better."

"The implementation and integrations could be better. After we went into the production environment, we had some issues. Most of them were with the ERP integration. Many other issues were around the client's integrations between the ERP and CRM platforms. It could be more user-friendly. It wasn't very user-friendly initially, but now it's easier for them to use. Now, the users can use that platform better than at the beginning. We would like to see reports with more analytic features and artificial intelligence in the next release. For example, show more metrics and KPIs and more dynamic dashboards. Because the platform has some models, but it's not easy to use. It's a little complex."

"The solution is slow."

"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us."

"The navigation must be improved."

More SAP CRM cons

Pricing and Cost Advice

"The solution is expensive."

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"The product's pricing is manageable and flexible."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."

"The licensing is on a yearly basis."

"There are licenses needed to use this solution and they are managed by our product team."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

More Oracle CRM pricing and cost advice

"We have to pay a yearly licensing fee for SAP CRM, which is expensive."

"SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."

"The solution is expensive."

"Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."

"The product is costly."

"SAP CRM is an expensive solution and is the most challenging aspect of the solution."

"There is a license required for the solution and most of my clients purchase an annual license."

"The product is expensive."

More SAP CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

11%

Government

University

Computer Software Company

13%

Government

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added.

See all answers

What needs improvement with Oracle CRM?

Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but includ...

See all answers

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

I rate SAP as a three on a scale from one to ten, with one being inexpensive and ten being expensive.

See all answers

What needs improvement with SAP CRM?

If we integrate the database, processes can run much faster than usual. This could potentially improve SAP timing. Also, incorporating additional features like enhanced AI could be beneficial.

See all answers

Comparisons

Siebel CRM vs Oracle CRM

Compared 31% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 15% of the time

Amdocs CRM vs Oracle CRM

Compared 14% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 8% of the time

Oracle Eloqua vs Oracle CRM

Compared 3% of the time

More Oracle CRM Competitors

Microsoft Dynamics CRM vs SAP CRM

Compared 32% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 31% of the time

Siebel CRM vs SAP CRM

Compared 11% of the time

Zoho CRM vs SAP CRM

Compared 8% of the time

monday.com vs SAP CRM

Compared 3% of the time

More SAP CRM Competitors

Product Reports

Buyer's Guide

Oracle CRM

June 2024

Download Oracle CRM product report

Buyer's Guide

SAP CRM

May 2024

Download SAP CRM product report

Also Known As

Market2Lead

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Learn More

Oracle

SAP

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

Oracle CRM vs. SAP CRM

May 2024

Free Report: Oracle CRM vs. SAP CRM

Find out what your peers are saying about Oracle CRM vs. SAP CRM and other solutions. Updated: May 2024.

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