Pega Platform and Microsoft Power Apps are leading solutions in case management and business process management, respectively. While both have strong offerings, Pega Platform edges slightly ahead for enterprises due to its robust enterprise-level capabilities and case management. However, Microsoft Power Apps excels in ease of use and integration within the Microsoft ecosystem.
Features: Pega Platform is notable for its enterprise-level capabilities, case management, and low-code environment facilitating rapid prototyping. Its robust integration features cater to complex orchestration needs and scalability. Microsoft Power Apps stands out with its user-centric low-code, no-code development model. It ensures quick app deployment and seamless integration with Microsoft services, making it ideal for organizations invested in the Microsoft ecosystem.
Room for Improvement: Pega Platform needs to improve its user interface customization, and enhance support for cloud services. The high licensing costs and complex upgrades also need attention. Microsoft Power Apps faces challenges regarding integration with non-Microsoft platforms, and users seek better pricing models for connectors. Additionally, enhancing documentation and training resources could simplify the setup for newcomers.
Ease of Deployment and Customer Service: Pega Platform supports flexible deployment in on-premises and hybrid cloud environments but can require extensive support due to its complexity. User feedback suggests improvements in customer service and technical assistance response times. Microsoft Power Apps offers seamless integration in cloud environments with broad support satisfaction, overcoming occasional response delays due to its inherent simplicity and seamless Microsoft ecosystem integration.
Pricing and ROI: Pega Platform is a premium solution with high licensing costs, suitable for organizations needing extensive enterprise capabilities, hence delivering strong ROI in complex business settings. Microsoft Power Apps offers cost-effectiveness as part of Office 365 but has significant costs with premium connectors. It provides a favorable ROI for businesses in the Microsoft ecosystem, thanks to quick application development and deployment potential.
The connection between Power Apps and Power BI simplifies generating and presenting reports, alleviating the workload and enhancing productivity.
The aim is to create a cleaner interface to replace spreadsheets, thus standardizing processes and improving efficiency.
Their assistance was crucial as we developed the solutions.
Community support is closer to an eight or nine since there's a big enough community that someone has likely faced the same problem and posted about it, improving the community overall.
Microsoft's technical support is around a seven to eight.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
The technical support from Pega is very low, rating a one or two out of ten.
Pega's technical support team is very helpful.
If it is flexible and includes premium connectors, scalability is easy.
It is quite scalable, though there are some limitations regarding the number of records.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
I would rate the stability of Microsoft Power Apps as a nine out of ten.
This would assist business process users who lack coding knowledge.
These tools should be intuitive for business users who will need at least a week of training to use them effectively.
In many use cases, applications might require importing data exceeding two thousand records, potentially reaching one hundred thousand.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
For customer interactions, while the Pega Platform's AI-based decisioning and predictive analytics are great, the Process AI is not very popular yet, as it works on process data rather than customer data.
My learning curve in robotics has been challenging.
For small to medium enterprises, it is affordable, especially with Microsoft Enterprise licensing.
For more elaborate work, an upgrade to an enterprise license, costing around $35 per license, is needed.
It is in the middle range and considered reasonable given the current price.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
From a licensing perspective, it is higher than the competition.
It integrates seamlessly with Power Automate for process automation and connects with email, SharePoint, Power BI, and MS Teams, facilitating everyday processes.
Canvas Apps provide complete user design flexibility with many connectors to integrate into Microsoft Power Apps, making it efficient to fetch and update information from various data sources such as Dataverse, Excel, SharePoint, and Azure.
I run a couple of SQL Servers, which are premium connectors in Microsoft Power Apps, and that requires a different licensing model than what a standard E5 license covers.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
| Product | Market Share (%) |
|---|---|
| Microsoft Power Apps | 11.8% |
| Pega Platform | 6.8% |
| Other | 81.4% |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 17 |
| Large Enterprise | 50 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 15 |
| Large Enterprise | 68 |
Microsoft Power Apps is a rapid application development software and low-code development platform. The solution consists of a suite of apps, services, connectors, and a data platform. It provides an environment for building custom apps which is suitable for different businesses.
Microsoft Power Apps allows users to not only build applications, but also connect them to Microsoft's other sources, including the underlying data platform Microsoft Dataverse, as well as online and on-premise sources such as SharePoint, Dynamics 365, and Microsoft 365. The applications built using Microsoft Power Apps have a responsive design that makes them suitable for work in browsers and on mobile applications on different devices.
The no-code side of the product makes it suitable for complete beginners to app building, allowing them to easily create fully functional applications with many features. The solution also has a specialized platform for developers where specialists can access data and metadata, create custom connectors, integrate with external data, and apply business logic. The solution allows users to create three types of apps: canvas, model-driven, and portal. They are made using:
Microsoft Power Apps Features
The three different design tools of the solution, Power Apps Studio, App Designer, and Power Apps Portals Studio, come with various features which allow users to utilize the tools. Some of these features include:
Microsoft Power Apps Benefits
The product brings various benefits to organizations and individuals who utilize it. Some of the biggest advantages of Microsoft Power Apps include:
Reviews from Real Users
An IT Specialist (INFOSEC) at a government appreciates this tool because it is low-code, low learning curve, and reduces manpower.
Rafael T., a data engineer at NTT Security, likes Microsoft Power Apps, because it is great for making apps quickly, has helpful support, and integrates with Power BI.
Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.
Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.
What are the key features of Pega Platform?In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
