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Microsoft Power Apps vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Microsoft Power Apps boosts productivity and savings by automating processes, though ROI and licensing can vary for complex cases.
Sentiment score
7.4
Pega Platform boosts user satisfaction with efficient workflows and rapid ROI, enhancing process efficiency and customer satisfaction.
The connection between Power Apps and Power BI simplifies generating and presenting reports, alleviating the workload and enhancing productivity.
Revit Developer at Expocentric pty Ltd
The aim is to create a cleaner interface to replace spreadsheets, thus standardizing processes and improving efficiency.
Management Analyst at a government with 10,001+ employees
I estimate that projects take days rather than weeks when using Pega Platform compared to traditional coding.
developer at Velagapudi Ramakrishna Siddhartha Engineering College
Pega Platform has positively impacted my organization, as they were using different technology before and have seen tremendous success and return on investment, so they are very happy.
Pega Lead System Architect at a tech services company with 51-200 employees
 

Customer Service

Sentiment score
6.3
Microsoft Power Apps customer service is mixed, with some delays; users rely on community support and documentation for help.
Sentiment score
6.7
Pega Platform's support is responsive but struggles with complex issues; self-service tools are praised for aiding users.
They are probably adequate for pretty vanilla type of requirements or support tickets, but when it actually comes to something in-depth, I would not rate them more than six or seven, maximum seven.
Automation Enthusiast at Self employed
Their assistance was crucial as we developed the solutions.
Management Analyst at a government with 10,001+ employees
Community support is closer to an eight or nine since there's a big enough community that someone has likely faced the same problem and posted about it, improving the community overall.
Technology & Innovation Consultant at a construction company with 10,001+ employees
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
MEA Head at Aaseya IT Services Pvt. Ltd.
The technical support from Pega is very low, rating a one or two out of ten.
Chief Information Officer at a government with 10,001+ employees
Pega's technical support team is very helpful.
Quality Assurance Team Lead at Value Labs
 

Scalability Issues

Sentiment score
6.6
Microsoft Power Apps is flexible and adaptable but may face scalability issues with large data and enterprise use.
Sentiment score
7.5
Pega Platform effectively scales for large enterprises, excelling with solid architecture and integration, despite high-load performance challenges.
If it is flexible and includes premium connectors, scalability is easy.
Solutions Architect at a outsourcing company with 10,001+ employees
It is quite scalable, though there are some limitations regarding the number of records.
RPA Developer at a manufacturing company with 10,001+ employees
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
7.5
Microsoft Power Apps is stable and reliable with occasional issues; generally well-rated, especially for simpler use cases.
Sentiment score
7.6
Pega Platform is reliable and stable, excelling with large volumes, despite occasional glitches and minor version update disruptions.
I have not really seen any performance issues, slowness, or response time.
Automation Enthusiast at Self employed
I would rate the stability of Microsoft Power Apps as a nine out of ten.
Solutions Architect at a outsourcing company with 10,001+ employees
 

Room For Improvement

Microsoft Power Apps needs improvements in integration, documentation, pricing, customization, connectivity, and user experience for seamless functionality.
Pega Platform needs UI customization, better integration, mature AI, cost flexibility, scalability, and improved documentation and support.
This would assist business process users who lack coding knowledge.
Solutions Architect at a outsourcing company with 10,001+ employees
These tools should be intuitive for business users who will need at least a week of training to use them effectively.
Management Analyst at a government with 10,001+ employees
In many use cases, applications might require importing data exceeding two thousand records, potentially reaching one hundred thousand.
RPA Developer at a manufacturing company with 10,001+ employees
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
MEA Head at Aaseya IT Services Pvt. Ltd.
For customer interactions, while the Pega Platform's AI-based decisioning and predictive analytics are great, the Process AI is not very popular yet, as it works on process data rather than customer data.
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
There are always areas for improvement, which they are addressing in every part of the patch releases.
Pega Lead System Architect at a tech services company with 51-200 employees
 

Setup Cost

Microsoft Power Apps offers competitive pricing with varying costs based on subscription, often cheaper than custom development.
Pega Platform's high pricing favors large companies, offering robust features with flexible deployment and licensing options.
For small to medium enterprises, it is affordable, especially with Microsoft Enterprise licensing.
Solutions Architect at a outsourcing company with 10,001+ employees
For more elaborate work, an upgrade to an enterprise license, costing around $35 per license, is needed.
Management Analyst at a government with 10,001+ employees
It is in the middle range and considered reasonable given the current price.
RPA Developer at a manufacturing company with 10,001+ employees
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
Quality Assurance Team Lead at Value Labs
The pricing is expensive, and this is an issue.
Chief Information Officer at a government with 10,001+ employees
From a licensing perspective, it is higher than the competition.
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
 

Valuable Features

Microsoft Power Apps facilitates rapid app development with seamless integration, customizability, low-code access, and cost-effective automation options.
Pega Platform's low-code environment offers rapid prototyping, scalable automation, and streamlined digital transformation for diverse industries.
It integrates seamlessly with Power Automate for process automation and connects with email, SharePoint, Power BI, and MS Teams, facilitating everyday processes.
Revit Developer at Expocentric pty Ltd
Canvas Apps provide complete user design flexibility with many connectors to integrate into Microsoft Power Apps, making it efficient to fetch and update information from various data sources such as Dataverse, Excel, SharePoint, and Azure.
RPA Developer at a manufacturing company with 10,001+ employees
I run a couple of SQL Servers, which are premium connectors in Microsoft Power Apps, and that requires a different licensing model than what a standard E5 license covers.
Technology & Innovation Consultant at a construction company with 10,001+ employees
Pega Platform has positively impacted my organization by providing faster application development than traditional methods.
developer at Velagapudi Ramakrishna Siddhartha Engineering College
Management capabilities such as dashboards.
Quality Assurance Team Lead at Value Labs
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
MEA Head at Aaseya IT Services Pvt. Ltd.
 

Categories and Ranking

Microsoft Power Apps
Ranking in Rapid Application Development Software
1st
Ranking in Low-Code Development Platforms
1st
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
96
Ranking in other categories
No ranking in other categories
Pega Platform
Ranking in Rapid Application Development Software
8th
Ranking in Low-Code Development Platforms
7th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
85
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (4th), Process Automation (4th), Business Orchestration and Automation Technologies (7th), AI Software Development (3rd)
 

Mindshare comparison

As of January 2026, in the Rapid Application Development Software category, the mindshare of Microsoft Power Apps is 9.9%, down from 16.1% compared to the previous year. The mindshare of Pega Platform is 6.1%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Market Share Distribution
ProductMarket Share (%)
Microsoft Power Apps9.9%
Pega Platform6.1%
Other84.0%
Rapid Application Development Software
 

Featured Reviews

BS
Automation Enthusiast at Self employed
Low-code AI workflows have streamlined content curation and currently support rapid app creation
Microsoft Power Apps could be improved because there are still a lot of jargons and too many moving parts. For example, if you look at Copilot, the term Copilot is confusing in the sense of whether it is Copilot in M365, Copilot Studio, or Copilot in Microsoft Power Apps. There is a plan designer which uses Copilot. The whole thing how AI has been positioned is still not lucid for the end user. An end user wants to know exactly what they want and where they go to get it. I think that could also be because things are evolving so fast. From an end-user perspective, the way it has been positioned, the clarity and the boundaries between the different types of offerings and AI offerings available is confusing as of now. There should be better clarity on that. The biggest issue I have, and I have also spoken to a few of my clients about this, is the licensing model. In traditional software development, almost 95 percent of the time, the development team bears the cost of the licenses. For example, if I develop something, I may have to pay licenses for four or five different software that I use. As a user, if you use my services, you probably pay something to me as a subscription, but you do not have to bother about the licenses. All that is wrapped under the hood. Unfortunately, in Power Platform as such, and even in other low-code things like UiPath, if you use a premium feature such as Dataverse, almost everything ends up using Dataverse or SQL Server or some relational database. If you use that, then as an app builder or app maker you have to have a premium license. The end user too would need to have a premium license. That really makes the adoption prohibitive. It is too expensive. We are talking about something like around just for Microsoft Power Apps alone, approximately twenty dollars per month, which is extremely high. Another point to consider for what else can be improved in Microsoft Power Apps is that one does not know what compute power one is getting when one buys a license. If you look at the licensing model, you will get to know how much of Dataverse storage you will get in terms of log storage, database storage, and file storage. However, you do not get to know how much of compute power is being given to you. I do not think Microsoft has an SLA saying that any request of a certain amount, such as MB per second, you will get a response time of whatever, one by sixtieth of a second or some millisecond. I do not think that they have that performance SLA in place. They do have storage SLA which comes with the license, but they do not have a corresponding SLA for performance.
reviewer4848291 - PeerSpot reviewer
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.
Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
11%
Government
11%
Computer Software Company
7%
Financial Services Firm
26%
Computer Software Company
9%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise17
Large Enterprise50
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise15
Large Enterprise69
 

Questions from the Community

How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
Would you choose Microsoft Azure App Service or PowerApps?
Microsoft Azure App Service is helpful if you need to set up temporary servers for customers to run their programs in locations that other cloud providers do not cater to. When servers are closer t...
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

PowerApps, MS PowerApps
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

TransAlta, Rackspace, Telstra
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Microsoft Power Apps vs. Pega Platform and other solutions. Updated: December 2025.
880,481 professionals have used our research since 2012.