ITRS Geneos vs ManageEngine IT360 comparison

ITRS and ManageEngine are both solutions in the Network Monitoring Software category. ITRS is ranked #67 with an average rating of 5.0, while ManageEngine is ranked #102. ITRS holds a 0.6% mindshare in NMS, compared to ManageEngine’s 0.3% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

4,117 Views
1,194 Comparison Views

96% willing to recommend

ManageEngine IT360

Read 5 ManageEngine IT360 reviews

730 Views
372 Comparison Views

100% willing to recommend

ITRS Geneos

ManageEngine IT360

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

ManageEngine IT360 and ITRS Geneos are products in IT infrastructure management and monitoring. ManageEngine IT360 offers a cost-effective option with good support services, while ITRS Geneos provides advanced features and overall value despite higher pricing.

Features: ManageEngine IT360 offers an integrated help desk, asset management capabilities, and comprehensive management tools. ITRS Geneos provides real-time alerting, in-depth data analytics, and predictive analytics.

Room for Improvement: ManageEngine IT360 could enhance its real-time analytics, expand its feature set, and improve data insights. ITRS Geneos might work on streamlining deployment, expanding user-friendliness, and offering more cost-effective options for mid-sized organizations.

Ease of Deployment and Customer Service: ManageEngine IT360 is known for straightforward deployment and robust customer support, promoting swift integration. ITRS Geneos has a more complex deployment due to its extensive features but benefits from a knowledgeable support team.

Pricing and ROI: ManageEngine IT360 provides a lower initial setup cost, leading to quicker ROI, suitable for mid-sized organizations. ITRS Geneos, with higher pricing, serves enterprises prioritizing detailed analytics, offering high returns for those seeking advanced capabilities.

To learn more, read our detailed ITRS Geneos vs. ManageEngine IT360 Report (Updated: December 2025).

Buyer's Guide

ITRS Geneos vs. ManageEngine IT360

December 2025

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Helped 879,259 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Network Monitoring Software

67th

Ranking in IT Infrastructure Monitoring

44th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (32nd)

ManageEngine IT360

Ranking in Network Monitoring Software

102nd

Ranking in IT Infrastructure Monitoring

76th

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

IT Asset Management (30th)

Mindshare comparison

As of December 2025, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, down from 0.7% compared to the previous year. The mindshare of ManageEngine IT360 is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
ITRS Geneos	0.6%
ManageEngine IT360	0.3%
Other	99.1%

Network Monitoring Software

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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Ziyad Moghalis

It manager at PTC (Public Telecomuncation Corporation)

Good monitoring and alerting capability, and it is easy to deploy

This solution is good for configuration management. The monitoring capability is easy to use and it can be done without any training. ManageEngine is easy to deploy. It is easy to identify and collect information from all of the nodes on the network. The alerting capability is good and it will send out emails.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."

"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."

"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."

"Custom script toolkits"

"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."

"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"

"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."

More ITRS Geneos pros

"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."

"The technical support is good."

"It is easy to identify and collect information from all of the nodes on the network."

Cons

"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."

"The main feature that needs work is the Dashboard designer."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."

"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."

More ITRS Geneos cons

"We would like to have support for integration with ServiceDesk."

"The product could use more intelligence, automation and general availability of product information."

"The ManageEngine features could improve to show graphs of the traffic and network utility."

Pricing and Cost Advice

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"You will get the best price if you get a single global deal."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"I can say it's not that cheap because the licensing is a little bit costly"

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

More ITRS Geneos pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

71%

Computer Software Company

Construction Company

University

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

No data available

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

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What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

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Product Reports

Buyer's Guide

ITRS Geneos

December 2025

Download ITRS Geneos product report

Buyer's Guide

Network Monitoring Software

November 2025

Download ManageEngine IT360 product report

Also Known As

Geneos

IT360

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.

ManageEngine

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

Buyer's Guide

ITRS Geneos vs. ManageEngine IT360

December 2025

Free Report: ITRS Geneos vs. ManageEngine IT360

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