Datto Remote Monitoring and Management vs Microsoft Configuration Manager comparison

Datto Remote Monitoring and...
Read 8 Datto Remote Monitoring and Management reviews
  • 1,983 Views
  • 1,100 Comparison Views
75% willing to recommend
Microsoft Configuration Man...
Read 79 Microsoft Configuration Manager reviews
  • 3,675 Views
  • 2,781 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Datto Remote Monitoring and Management and Microsoft Configuration Manager based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).

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To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: June 2024).
Buyer's Guide
Remote Monitoring and Management (RMM)
June 2024
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Helped 787,779 peers since 2012
 

Categories and Ranking

Datto Remote Monitoring and...
Average Rating
7.8
Number of Reviews
8
Ranking in other categories
Remote Monitoring and Management (RMM) (8th)
Microsoft Configuration Man...
Average Rating
8.2
Number of Reviews
79
Ranking in other categories
Server Monitoring (2nd), Configuration Management (2nd), Patch Management (1st)
 

Mindshare comparison

As of June 2024, in the Remote Monitoring and Management (RMM) category, the mindshare of Datto Remote Monitoring and Management is 4.1%, down from 7.9% compared to the previous year. The mindshare of Microsoft Configuration Manager is 24.3%, up from 10.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
Unique Categories:
No other categories found
Server Monitoring
7.9%
Configuration Management
15.8%
 

Featured Reviews

CP
Mar 24, 2023
A solution that functions optimally even when the connection to the server is lost
The software is a standard RMM tool that can be installed on various devices belonging to our clients. It is capable of monitoring anything, including the CPU and other components. Even when the connection to the server is lost, the monitoring continues without interruption. Additionally, the…
Read full review
AkramullaMohammed - PeerSpot reviewer
Dec 13, 2023
Improves time and security and helps with patch management
We use Microsoft Configuration Manager for patch management.  The product has improved time and security.  Microsoft Configuration Manager is integrated with other Microsoft products.  The product needs to improve scalability.  I have been working with the product for three years.  I rate…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."
"The project management and task management features work well. It's a decent product in that regard."
"AEM support is great for Macs."
"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."
"It has a single pane of glass, and it integrates well with other software."
"Even when the connection to the server is lost, the monitoring continues without interruption."
"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."
"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."
More Datto Remote Monitoring and Management pros
"I manage software updates and operating systems for devices, and within seconds, we can remotely deploy a system for, say, 2,000 devices. Not only that, but we can also deploy scripts and create comprehensive compliance rules."
"What's valuable is the basic management of the systems, being able to control who can access the systems."
"Patching is the main feature because SCCM is made to control the entire environment without manually interpreting. So it is good to use for patching."
"It gives us the ability to set up schedules, according to what our security requirements are, to automate the patching of our servers and desktops."
"The dashboards have information about our assets."
"I have found the solution to be scalable. We have around 50,000 users using the solution."
"The scalability to deploy the package."
"With the SCCM inventory, we found a lot of rogue applications. We were able to identify them, find out who was running them, and either put them on our application list or remove them."
More Microsoft Configuration Manager pros
 

Cons

"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."
"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."
"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."
"We would like to see a little more functionality when monitoring network devices, such as switches and routers."
"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."
"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."
"Be prepared to spend a lot of time on conversions if you have a lot of clients."
"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."
More Datto Remote Monitoring and Management cons
"The main thing is that SCCM has to become an appliance instead of a server. When I say appliance, it has to come preconfigured so that it is drop-shipped into the enterprise and then you activate the feature sets that you want. It should pull down all the latest binaries. Once that is all there, it should have a discovery tool which goes out and discovers the assets within an enterprise. If the server, workstation, and applications are all coming from the same vendor, why not have the vendor do this work for us and automate it as much as it possibly can?"
"The availability of technical support could improve."
"Microsoft should extend support for additional platforms."
"With Microsoft Premier Support, you get what you pay for. There's Third Tier Support that you pay for. If you pay for that, you get excellent support, and if you don't pay for that, then you get the less experienced staff."
"The solution is crowded with information."
"Built in PowerShell cmdlets would be a nice feature because managing clients remotely can be a pain without knowing the WMI calls to run."
"I would like to see an agentless version of the solution."
"I'm looking for a single solution for all discovery needs. It fulfills about 40% of the requirements, and I'd like to see the other 60% so that I don't have to keep doing this."
More Microsoft Configuration Manager cons
 

Pricing and Cost Advice

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."
"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."
"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."
"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."
"There is not a license needed to use the solution."
"We use the tool's free license. It is expensive."
"The license price could be reduced for Microsoft Endpoint Configuration Manager They should make the price more affordable for smaller companies, most companies would be able to use the solution if it was priced better. There are more people on this cloud because you don't have to have either a server room or an on-premise server. You can have one IT person handle this without any local infrastructure."
"SCCM comes with its own version of SQL Server. If you use that SQL Server with SCCM and don't use it for another applications than you get an SQL Server for free."
"There is an annual license needed to use the solution."
"Its price is okay because it is part of our licensing."
"The price of SCCM depends on the size of the organization. The price is competitive."
"The price of Microsoft Endpoint Configuration Manager is expensive."
More Microsoft Configuration Manager pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Financial Services Firm
8%
Manufacturing Company
6%
Media Company
6%
Computer Software Company
12%
Financial Services Firm
11%
Government
11%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Datto Remote Monitoring and Management?
Even when the connection to the server is lost, the monitoring continues without interruption.
See all answers
What needs improvement with Datto Remote Monitoring and Management?
The only area where I see room for improvement is the ability to delay the application of patches for a set number of days. Currently, when patches become available, you have to either approve or r...
See all answers
What advice do you have for others considering Datto Remote Monitoring and Management?
While the solution is a nice product, it may require some adjustments to be made in comparison to other products like N-central. However, Datto not only offers RMM software but also acts as a distr...
See all answers
How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?
Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...
See all answers
How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...
See all answers
What do you like most about SCCM?
One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined ...
See all answers
 

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Product Reports

Buyer's Guide
Datto Remote Monitoring and Management
June 2024
Datto Remote Monitoring and Management reportDownload Datto Remote Monitoring and Management product report
Buyer's Guide
Microsoft Configuration Manager
June 2024
Microsoft Configuration Manager reportDownload Microsoft Configuration Manager product report
 

Also Known As

Autotask EM, Autotask Endpoint Management, Datto RMM
Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM )
 

Learn More

datto
Microsoft
 

Overview

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.

New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.

 

Sample Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru
Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
Buyer's Guide
Remote Monitoring and Management (RMM)
June 2024
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