monday.com Reviews

We are a small team of five just starting an agency. We have no offices and needed something that everyone could access to track projects, schedules, tasks, administrative needs, contacts, and more.     

It has allowed our small team of five to deliver more projects on time and with quality as well as instill trust with clients that their projects do not fall through the cracks. It has been instrumental.

We have found the ability to export outboards to Excel, the schedule and charts you can create, and the ability to connect boards for custom automated workflows all invaluable.

I don't have any comments on current improvements to what is there, however, a new feature that we would love is the ability to create custom reports from our workspaces. It would negate the need to export boards individually and then take all that data and make our own reports with third-party software. We'd even pay for this upgrade as I could see this being something we could gain a ROI on for clients as well.

We have been using the product for two years.

The solution is very stable. In two years, we only had one outage and it was minimal downtime.

The product is very scalable for small to medium-sized teams and businesses. However, larger firms need a robust CRM tool and features that Monday doesn't provide. For example, an enterprise would likely need accounting projections, HR functions for staff data, etc.

The technical support is great! They are quick and responsive.

We did not previously use a different solution.

The initial setup is straightforward and easy.

We handled the setup in-house.

There is no price you can pout on the quality, on-time delivery, and peace of mind our CEO gets. Work is moving through the agency with no delays.

It is very affordable and a great option for small businesses. 

We evaluated Slack and Trello as well. 

We love Monday!

We primarily use the solution for both sales tracking and project management. In the case of sales tracking, we have a list of potential customers qualified in different ways, as well as customers. This allows us to contact customers, review past proposals, and update them. Potential customers can vary in terms of type of industry they are in, the size of the company, requirements and needs, etc. In the case of project management, it's used for customers which we need to perform services for. It also helps us with Gantt charts and budget planning for current customers.

The solution helps us track sales opportunities much better. We lost many potential customers as there was a lack of follow-up or even knowledge of their existence. Now, it's easy to find quotes, specific information about customers, locations, or anything related that can provide a guideline on how to approach a certain customer with a follow-up. It helps us be organized much better with current projects, potential customers, and also historic data with past projects. In the case of ongoing projects, it helps us track expenses, dates, and other specific details that eventually make a huge difference in day-to-day activities.

We like the aspects of adding files, creating tables or workspaces, easy to use tools to update existing information in workspaces. There are a lot of features and once you understand how to use them, it's quite easy to get the benefit out of them. 

Probably the feature I like the most is how easy it is to create a new item in a table. You have several ways to do it and all of them are easy and intuitive. It allows you to create new items, with all the columns available for that item. This sounds like something that is easy and should be a given in every type of platform, however, it is not easy or a given. It is a good feature that makes things easy for users.

We'd like it if it was possible to create two separate environments that mirror each other - one productive ("real") and the other for testing. That would be kind of like what some ERPs have, just to allow users to move and experiment and throw around different formats. When you finish, you could apply changes to a productive environment. That would be a cool feature.

Another feature I would like to see is to have a brief explanation of what a certain function does. Maybe a mouseover, or, as you roll the mouse to the top right of the page, it displays a text describing the end results that you can achieve with a specific function.

I've used the solution for more than two years.

Sometimes the solution fails. That said, is not common. I would say it has an availability above 97%.

The solution is scalable, however, I would advise planning on how to organize workspaces and tables before starting to load information into them. It can save thousands of hours invested in changing or adapting once you have already started using it.

Technical support is ok. It's not perfect and not bad either. 

Positive

We did not really use a different solution. We used Excel, however, it's not the same type of software.

The setup was complex. We had to learn on the run.

We did not use a vendor team.

We haven't tracked the ROI.

It's expensive, especially if you are in Mexico as we are. That said, it's worth giving it a shot. As with any other software, the information that users feed the system with will eventually determine if it is valuable or not. It doesn't matter if the software is the best in history, if the information that users provide is flawed, it will be a problem. As long as it is used correctly, I recommend Monday.

We evaluated Zoho and Sugar.

We use Monday.com as our primary tracking tool. We have developed several boards to help track progress from sales to employee training and reviews. We have found that dashboard views to be most helpful in giving our staff a visual into the progress of their performance. The ability to communicate back and forth as well as house files essential to the boards right on Monday is priceless to the continuation of managing our projects. That is why we primarily use this as a tracking tool. We can communicate progress and chat in real-time all while looking at the same information.

It has really given us a level of communication on a central platform that far exceeds what we have endured in the past. We are able to get all pertinent personnel information in a real-time manner which is key with the bulk of employees on the go or in different states. We have collaborated with our joint ventures too by using boards in a shareable manner to give them a window into the progress of the projects we are currently progressing on. It has given us a way to present items inside and outside our corporation with another layer of professionalism by using views as charts, et cetera. 

Automation is definitely a favorite of mine. I use it to create efficiency in moving items to groups as well as triggering reminders to coworkers. This area of Monday.com alone has helped keep me on track with tasks as well as giving me a level of security in knowing that if I put the automation in place I can go about my day, focusing on other priorities and not having to remember all of my tasks. 

I also really find the linking of boards to stream information across worth its weight in gold as we navigate anywhere from tool tracking and logging to Gantt charts which we share with customers outside of Monday.

Sometimes the limit of parts on a board (500 units) can inhibit growth. I have used multiple boards to achieve things that I had hoped to do on with one due to this limit. 

Also, there needs to be an implementation of a better way to time track in order to use Monday as a payroll tracking system for employees. A clear clock in and clock out that can track up to 1/4 hours would be useful. This improvement to the time tracking would be what I would most like to see come out on a future release. It would definitely bridge so many gaps that lack in the accounting software that we use on a daily basis.

Our company has been using the product for approximately three years.

Monday.com is very stable overall. I have only experienced a few downtimes in all the years we have used it. I can say we use it right along with our accounting software and email every day.

I am impressed with the scalability options I have seen so far.

Technical support has been great. I mentioned earlier about the part item limitations; I reached out and the team was very responsive.

Positive

We did not have another tool like this previously.

If you have a basic knowledge of software, the initial set up is straightforward. 

I was not part of the initial setup, however, believe it was through a vendor team.

I would estimate it was less than 6 months until we saw an ROI. Knowing what you want is the key. The next step is just getting your employees to buy-in. Once that happens, they can see the value very quickly.

If I talk about Monday I encourage people to use the Pro Plan. The lower plans are a good place to start, however, what you gain on a Pro Plan is where I believe you get the most bang for your buck. 

I have heard of other tools and some of our employees like Microsoft Teams, however, I feel that Monday is superior in the manner it can work with Teams and other platforms to provide a more complete service.

If I were a private business consultant, I would recommend Monday.com all day long as a no-nonsense solution to improve any business. The capabilities are unmatched by the price point given by Monday.com.

I run a small company with a virtual team spread across three countries and three different timezones. We manage all work through a range of boards on Monday. Whether that is projects like the translation of an online course, or ongoing tasks like keeping track of which expenses are missing receipts in our bookkeeping software, to a recently developed social media posting calendar we are moving more and more towards Monday. 

We are also looking at customer support (tickets) and a board for company objectives and KPIs.

Monday.com has made it much easier to keep track of a wide range of tasks whilst we have a team distributed over multiple countries and timezones. It saves a huge amount of email and people can update their tasks when required. Others can review progress or comment on it. It also allows my team to progress work with myself only having to be involved at the last step to review and approve.

We are progressively also saving money as we turn off other software platforms and move as much work into Monday. We recently turned off an expense social media scheduler for a combination of Monday and Canva (which we already had).

I love that on Monday.com I can invite as many 'guests' into our account as I need, that has made collaborating with freelancers much easier and more cost-effective. This was one of the key reasons I left another platform - it was simply to expensive to add freelancers as they all required their own paid access. With Monday.com I can have my core team with full paid access and then get as many freelancers onboard as required when we are working on a project.

There is also a continuous stream of improved functionality that opens up new possibilities. 

Without having to go to the Enterprise level, I would love to see better:

Access controls so that we can securely build boards that we can share with clients to manage their work/projects (and in our own branding and own URL).

Integration with SharePoint so that it becomes easier to find and share files stored in SharePoint.

Integration with Canva so we can add a URL from a Canva design in our social media planner and it automatically shows a preview of the post image without having to also attach the Canva design as a PDF to the item on Monday.

I've used the solution for almost three years.

The stability is excellent.

The scalability is excellent.

I did reach out to support once or twice and they were helpful and fast.

Positive

I used Asana before and I switched as it was too expensive to have freelancers or ad hoc users (they all needed a paid account).

The initial setup is simple.

We handled the initial setup in-house, however, I did reach out to support once or twice and they were helpful and fast.

ROI has been very good.

We looked at both Asana and Trello.

When you put in some time and effort to understand what is possible and encourage your team to explore and play around, it is quite amazing how much you can do with the product.

We use Monday primarily as a task/project manager. Some boards are simple "to-do" punch lists. Some boards are for full-team collaborations on product and packaging design. Within our Monday account, a product is researched, pitched, briefed, concepted, reviewed, revised, submitted for a quote, sent to mass production, checked for quality control, launched, marketed, and supported into its future. We maintain due dates, assign responsibilities within larger tasks, critique and punch up creative material, record budgets, and utilize automation to move tasks between teams and internal processes.

We moved from Asana to Monday in 2018. We needed a task management solution that would fit the varied internal processes of our business. Some teams and tasks are pure creative, some pure logistics. Everyone has different KPIs that matter to them.

Monday allowed us to customize a unique board full of targeted information for each team and process while keeping all team members on the same shared platform. We value teams across functions being able to stay attuned to each other's work. It creates accountability and reduces siloing.

Big Picture: Being able to add and subtract columns from a board. We see only what we want to see, and it's there, top-level, at a glance. Being able to see the physical status of a single team without having to drill down to the task level is very valuable.

Small Picture: The status boxes are super impactful. The changing colors are visually distinct and powerful, but the wild amount of customization they offer for different contexts, and even being able to comment directly on a changed status adds a ton of clarity to a team's progress (or lack thereof).

I wish the Time Tracking features were a little more robust. We are interested in replacing Toggl with Monday's in-built time tracking features so that we can consolidate more of our internal software into Monday, but the time tracking features aren't quite there yet.

For example, if a task is assigned to multiple people, and User One tracks two hours while User Two tracks three hours, Monday's reporting through their dashboard will show that both users tracked five hours, and it looks like ten hours were spent in total. Since so many of our processes are in collaboration, this feature as it stands is pretty useless to us and forces us to use an external piece of software to handle it (and we don't particularly like Toggl's reporting).

I've used the solution for just over four years.

The stability is dependable. Over the course of four years, Monday has been down in a way that affected our workflow fewer times than I can count on both my hands.

We went from small to mid-size while using Monday. It has plenty of features that would allow it to scale with us further, including important permissions and visibility features. We also have dedicated ways to section off content, reorganize by importance, and place boards into folders.

Technical support is speedy and professional. Thorough. Responsive. We haven't had an issue go unresolved. In the earlier days of the service, some of our limitations were eventually remedied with feature updates.

Positive

We previously used Asana. At the time we were simply pricing out alternatives, as our team had grown into a new pricing bracket with Asana, Monday was priced competitively for our size. We were given a two-week test drive of Monday and then understood that it wasn't simply a cheaper option. It was a more flexible option for our business.

The initial setup was complex. We needed a champion to get set up and moved over from Asana and understand any new limitations. It was not something we could just toss to any/every employee and expect success. However, the documentation and help files are very clear and kept up to date. It's easy to pick up and learn.

We implemented through an in-house team.

Monday is a big part of our entire product lifecycle, and we're launching hundreds of products a year. The price tag starts to look pretty miniscule.

To a complete novice, Monday 'feels' a little more complex than competitors and 'feels' a little overwhelming. You'll need a champion or two in your workplace to learn the ins and outs and set up boards to a baseline configuration. That said, once folks are comfortable and customizing it to their needs, it really starts to sing.

We evaluated a few other services of varying levels of complexity, Basecamp and Trello amongst them. Some raw time-tracking and to-do list software that would've required additional administration, some fuller-service options.

We use Monday for project management primarily. We can check in on the progress of events and ongoing projects around the office. We also use it as a registration platform and to track people/attendance. 

This is helpful to know how many people are planning to attend, if they need childcare, and to gather contact info to import to Mailchimp for communication. 

We are a church, so checking in on people is super important and we can provide updates to the whole team. Additionally, we use Monday for timesheets as well.

Monday allows anyone on our team to get an update without scheduling a meeting. 

We can stay up-to-date as a team at a glance. 

On big event days, we can indicate where everything/everybody should be with our team of 150 people and everyone stays organized. 

Being able to make notes is also super helpful for more in-depth information. 

Integrations and automation keep us from duplicating unnecessary work since Monday talks to so many platforms. 

It’s a great checkpoint for progress and knowing when someone is stuck on a task

The form view is incredible. We use this for registrations, gathering contact information, submitting prayer requests all week long, and many other things.

We also love the automation and integrations so we can sync other platforms. 

We plan out our calendar in advance and sync it with Google Calendar so everyone can be on the same page all year long. 

We also love that Monday talks with Mailchimp so we can always stay connected with people. 

The status and color options also make using Monday super fun and appealing. 

I wish I could have different columns for each group. Sometimes I want to plan an event from beginning to end on one board, however, I have to use the same columns for people who registered and tasks that need to be completed. Having an email column with tasks doesn’t make much sense. I usually end up with three boards for one event. Having it all in one would be amazing for tracking updates and seeing at-a-glance where we are and what needs to happen to get to the finish line. 

Subitems could be reworked a little so that they’re more helpful. 

I've used the solution for over three years.

I have no issues with stability. Crashes are few and far between. Changes are usually welcome. 

It can certainly grow with our team - which we love.

Every time I have needed customer support it has been quick and painless.

Positive

There was a learning curve, however, we picked it up fairly quickly. Learning how to set up boards for our needs was the hardest part.

The setup was handled in-house.

I'd advise new users to start small and build their way up. You will always find more ways to use Monday, however, it can be overwhelming at first. 

We also evaluated Asana and Trello.

We primarily use Monday for its calendar functionality. We are a small distributor that is working on getting a new ERP. Monday has helped us fill the gaps of our current ERP and has kept us highly organized while we work through the challenges of the current supply chain.

We track all open customer orders and our purchase orders to vendors on our board. We are able to take the working data and come up with supplier metrics such as on time percentage, days late, etc. This has helped us really have a handle on how things are moving along.

Monday has greatly increased communication and allows us to provide notes on open customer orders. We are able to record when our last communications were on an order with a customer and have visibility on delayed items so nothing falls through the cracks. 

We also use the search and filter functionality to view the data to determine how we can best consolidate both incoming and outgoing shipments so we can save on cost. We would have not been able to manage our pandemic response as seamlessly without Monday. 

The ability to attach files to boards and truly make it collaborative is the most important aspect of the solution. We have been able to make our internal meetings much shorter due to the fact that we all have access to the working area on Monday. It is also helpful that you can set certain notifications to make sure a colleague can address task items.

We also really rely on being able to import data with Excel and export data. It makes reporting very easy. It is an incredibly useful and powerful database of information once populated. The ability to chart information and turn it into a calendar or Gantt chart is also a major feature we use when reporting.

There are so many new add-ons and updates. I am always so impressed to see new columns, board types, and subcategories created. We are starting to look into using the subcategories on our items. We are excited to see how we can employ this feature on our shipping calendar for ease of use. We have also started using the Monday windows app instead of the browser and we really enjoy the UI. 

The only issue we have now is that Monday sometimes crashes and does not recognize a change we make. This can be frustrating creating some extra work. For the time being, downtime has been minimal. 

We have been using Monday for approximately 18 months. 

The program seems to be stable, with few interruptions.

This program seems incredibly scalable. 

I have not worked with either customer service or support.

Positive

We were using our Microsoft Outlook calendar previously. It was obviously not dynamic enough to keep up with our demand.

It was very easy for us to transfer the data using an Excel spreadsheet to import our orders.

I completed all of the setup on my own.

The software has been invaluable to our team.

The setup was incredibly easy and very user-friendly. 

We were looking into upgrading into a whole new ERP. We instead decided to move the data to Monday while we shelved the new ERP to do more research.

Getting it is worth it.

The solution is used for interactions, reports, and the ability of many entities to add values and view boards. It's very good for industrial and organizational structure and functions. It saves a lot of time and is a good platform to invest in.  

The most valuable aspects of the solution include the charts which are very useful for the reports. The reports are accurate and timely and the boards allow users to add values. It's very good for industrial and organizational structure and functions and has made a big change in the speed of values and information transfer. It provides an interactive, fast environment, and saves so much time at all levels.

We would like to connect with email solutions such as Outlook.

We would prefer if we could let some entities view specific information like only reports. 

I like the chart of countries, however, if it could add some features for delivery and shipping for export, it will help a lot (for example, in logistics, the port of loading, and port of discharge). 

It could add the tracking of the shipments, for example, what is the status of every shipment. That would also be a good feature. We'd also like to upload some files or photos for each order line-wise.

I've used the solution for three years. 

The stability is good. There are never systems down.

The scalability is perfect.

Technical support is not bad.

Neutral

We only used Excel and email.

We implemented the solution for a sister company and it was very good.

ROI is not applicable to me.

It's not costly compared to the benefits.

By search and recommendation, we got to this solution.