monday.com Reviews

We use the product for recording and keeping track of all sales and transactions going on in our company. This includes sales, returns, descriptions and order numbers. 

It provides our company with a customizable web and mobile work management platform, designed to help teams and organizations with operational efficiency by tracking projects. 

We use the platform on a daily basis since all our tracking, status updates, and descriptions are all logged in real-time. Also, the updates are all real-time as well which makes it an important tool in our daily cycle

In terms of being more organized, Monday has greatly improved overall productivity in the workplace. All the data and information is stored in one place. It is extremely easy to use and does all the project planning and management work for you. 

It can also integrate with quite a few systems to automate processes like creating an inventory, sales, and customer report database which makes it easy to track all updates on one platform. Our whole team uses this platform daily and so far it has been a big help. 

The sales sheet where we keep track of all transactions including transaction history, customers, and all necessary records is great. Every team member has access which makes it easy to tag which customer belongs to who. As for interacting with the project and its tasks, it's very easy. We can set status, assignee, dates, add items, etc. Notifications are a great tool to stay on top of things, especially with customer updates which are critical. You can see all your tasks without scrolling through long items in a project.

Adding more features would be ideal since there are limitations as far as scalability. For example, we'd like a field for adding attachments, especially since, for recording purposes, customers submit documents. It would also be nice if there are training or quick access tools for new features since there are actually a lot of decent unexplored services that we may have not been using. They might actually be helpful in our day-to-day operations if we were aware of them. We continue to use the platform since all our data is stored in one location and the whole team relies on it.  

I've been using the solution for a little over a year.

The solution is very stable and reliable.

I would rate scalability a seven out of ten.

We have not reached out to customer support yet.

We previously used Google Sheets.

The initial setup was easy.

We did have assistance. I'd rate the process a seven out of ten.

The ROI is still the same.

It is a very cost-effective solution.

We did not evaluate other options so far.

We started by looking for a task tracking tool - something other than Microsoft or Google. Since then, we have expanded our usage to include vacation tracking, project tracking and management, lead tracking, sales funnel tracking, vacation tracking, hourly reporting and approvals, applicant tracking, and onboarding. 

Basically, we attempt to use Monday.com for any task we can think of that will simplify our day to day communications and operations management. The tool provides great flexibility for that.

Before Monday.com, we struggled to keep track of who was doing what and by when. We had multiple spreadsheets, some that we shared via email, some in Google drive. It was chaos. Dates were missed and we didn't have a clear picture of who was assigned to what, nor did we have the ability to accurately hold each other accountable for what we were working on. This was clearly not a good situation for a startup.  

Since implementing Monday.com, we are more organized, tasks are getting done, and no one can claim, "I didn't know what I had to do."

In order of impact/importance, the three key figures for us are automation, templates, and role assignments.  

The automation feature saves us hours of time reviewing activities, sending reminders, and sending emails. We use this on virtually every board in the system even if it is just to send a completed item to the archive.  

The templates are expansive (and growing), detailed, and battle-tested.  We can often slot something in with little or no modification.  

Finally, the ability to easily and quickly assign someone to something is a tremendous time-saver.

There is very little to improve with Monday.com.  

Occasionally, it takes some time to get a response from customer success, though they are always helpful. The help system is very extensive, allowing us to resolve most of our questions on our own.  

There are no features that come to mind to be added. They are so far ahead on the product roadmap; we're continually playing catch-up via the monthly webinars to be sure we're taking advantage of the new features they have been dreaming up. It's a great plus for how they handle enhancements.

I've used the solution for two years.

Occasionally (maybe once or twice a month), we'll get an error message, usually cleared up by redoing the activity (therefore it may be just a network issue). The system itself has never been down for us.

The solution scales to whatever we need. At some point, we might need an administrator.

Early on, it was fantastic and nearly in real time. Since then, there have been times when we had to wait a day or more for a response. We haven't had to use it in the past several months as we have become more self-supporting.

We previously used Excel, Google, and Outlook Tasks. They were not automated or universally visible to us. That's why we went looking for a solution.

The setup is simple. You just log in and go.

We did the setup in-house. One person learned the system and then trained everyone else.

We didn't calculate ROI, however, it has saved us hours of time and many dollars that would have been spent on point solutions.

There is virtually no setup cost other than the time it takes to learn the system and set up boards/automation.  

The pricing is a bit steep, and it's built on tiers rather than incremental users (not ideal for a small company that's adding people slowly).

We looked into Excel, Google, Outlook Tasks, Basecamp, and a couple of others in the project management space.

The sky is the limit. How big is your imagination? You can build it on Monday.com.

I use Monday in my work. I work for a Marketing and Advertising Agency. 

We are a 20-member team. Monday is really useful. The best thing (recently added) is that you can see everything that is asigned to you and keep track on what's on your plate. 

As a small team with a variety of roles (like designers, code developers, writers, social media managers, and consultants) it is really useful to keep everybody up to date.

There is a way you can share a board with clients so they can see in real time how is the project running.

The app is great too. You can work even if you do not have your computer near.

When I joined the company, they already used Monday, however, compared with other tools that I've used in other companies, this is superior. 

Monday allows for remote work perfectly. You can see the contributions made by others. You can get notified every time something has been updated.

Monday is a great way to have history and a backup for all the work done. Other tools are just like live chats, however, Monday keeps track of everything. 

You can have different roles for every person in your team. 

The productivity tool is one of my favorite aspects. You can even track the time it takes you to complete a task.

The productivity tool is great, as is task dependency.

You can create specific groups on your boards and give them color codes. This is really useful.

It is great that you can select if you want to see the project in list, kanban, or Gantt. This is something really useful that other tools do not allow you to do. Usually, you have to use more than one solution. 

You can integrate Slack, Google, Excel, Drive, or Dropbox.

As a company that uses a variety of tools, it was great to have everything in one place, Monday was the solution.

Monday is excellent for collaboration between partners and team members, however, it would be great if there could be a way to have clients on Monday, and not just to share information. That is something you can already do. Instead, we'd like to add a client as a client so they can give real-time feedback, answer questions, and see the whole project and its stages. It takes time to copy and paste things that the client could be adding on Monday, and the team can see it with no problem, with controlled access.

I've been using the solution for one year.

The solution is completely stable and trustworthy.

They are adding some great things, however, a client version would be a really big step.

I've never used technical support.

Positive

Yes, I did use a different solution. I changed as my new work uses Monday.

It was all set up when I began with the company.

I don't know how the company set up the solution initially.

I don't know what our ROI is.

I do not know about the pricing; my company pays it.

I did not evaluate other options.

Monday is wonderful.

We use the solution to create workflow processes for our team and to manage sales funnels and large projects. We can easily manage different projects each with different tasks and we can duplicate that template for the next project once we have perfected it. 

Our team was struggling with a way to manage and communicate all in one location. Monday.com has helped us to focus on building a workflow that works for us along with keeping us organized. There are an endless amount of integrations that have allowed us to use Monday.com as the one central location that we all work from now.

It has allowed us to all be more organized and focus on the tasks that are assigned to us. 

We've seen a significant increase in our productivity and it's much easier to manage each team member's performance. 

We have saved an incredible amount of time by having all of our tools and resources in one place. We've been strictly using Monday.com for the management of our projects and each team members work load. The amount of time we've been able to save using this tool has been significant for our business. 

Assigning tasks to a person with due dates has been great. Also, the templates for boards make it easy to jumpstart a project through a board very quickly. 

The various integrations have made it easier for us to focus on keeping our information in one place so that we're not spending time (wasting time) trying to find information in different places online. 

Overall the ability to use integrations, assign tasks, and create board templates has been the most valuable features of Monday.com. It's improved our overall performance. 

I'd love to see more automation with the additional cost. 

I have not explored all the features it offers, so at this time I do not know for sure what can be improved. Perhaps having an onboarding consult so that someone could help us set up our boards in a way that makes sense for our business would be helpful. With so many options, it can be difficult to know how to improve what we're getting out of this tool without someone to help guide us. That would be my only recommendation at this time - a more hands-on onboarding process.  

I've used the solution for one year.

There have been a few times when our team was receiving error messages when working on Monday.com. The stability could be improved. 

There are tremendous growth opportunities with this tool. 

So far, we've not had to reach out to customer service. 

Positive

We did use Slack. We switched due to the fact that we needed more than a communication tool. 

It was a little complex for our team as there are so many options. 

We implemented it in-house.

We are extremely pleased with the ROI.

I advise new users to understand that a large team means larger costs. 

I was referred to Monday.com by a friend who highly recommend it. 

We use Monday.com throughout our entire company - from sales to content to marketing campaigns. We are a company that has a lot of balls in the air with a lot of tracking required and Monday has been a big help. 

Initially, we used it to track various stages of content production and post workflow and now it has transitioned into intra-department use. We utilize forms for asset requests with our design team. We also use external trackers for our sponsorships team to communicate with our partners on collaborative projects. 

It has kept all our departments accountable and gives a quick birds-eye to see how projects are progressing. 

Prior to using Monday there was little to no project tracking. Things were assigned and it was up to managers to keep track on their own end using whatever means they had. Monday not only allows easier tracking but it can also set up team members the ability to know what projects are coming up next for them and not have to wait for something to be assigned to them if there are projects in queue for them.

Getting us to an easier UX/UI experience and away from spreadsheets has been great. Forms for asset requests have been a boon to our design team. It forces people to have to think about what they're actually asking for and spell out the delivery methods, attach references, dimensions, use cases, brand guidelines, etc. Having the ability to work with external teams on Monday also helps us stay in communication with our partners. It also helps communicate with freelancers as well as contractors. This gives us the same level of communication and progress tracking as we would with any and all of our staff.

We need more cross-API integration with creative apps in the Adobe Suite and other communication platforms. We utilize Discord a lot with some of our talent and teams. Therefore, having the ability to a quick reference that way would be great. Having the ability to add notes on project files in Adobe similar to Frame.io and other creative project review outlets would be a big gain. Maybe even having the ability to sync with Frame.io would be good as well. 

Load times can sometimes be a bit inconsistent on web and mobile. The mobile interface seems a bit too cramped and very difficult to work with on the go.

We have been using Monday.com for four years.

We did not use a different solution.

It's worth it for any sized team and only scales in terms of pricing as your teams increase.

We did not evaluate other options.

I work in an advertising agency setting with more than ten people and we use Monday.com for our internal project management for our different departments including graphic design, social media content, social media ads, google ads, billing, project planning, and website creation and development. We also have a board for each and every one of our clients. 

I utilize Monday.com constantly via my laptop and my cell phone. The syncing between my phone and computer is flawless and I never have any issues with it.  

Monday.com has improved the organizational efficiency of our advertising agency. Before Monday.com we were using multiple apps whereas with Monday we are able to only check one place. It accomplishes everything that we need from it and I love how they are always developing new add-ons or integrations. A lot of my clients really like when I specifically set up a Monday board for them. Monday is incorporated into all of the branches of our industry and has improved the efficiency of each one.

The automation settings on each board are amazing to me. I love how many options there are. It is extremely customizable to each and every one of my clients' needs.  

With over 200 different templates for creating boards and automation, I always have what I need. 

Monday is perfect for small and medium-sized businesses. It is a one-stop shop for everything you need. 

I also love the trendy aesthetics that it offers, it really steps up the game when our clients receive their own custom Monday board.  

One thing that would be cool is if Monday had a chat feature. Our office mainly uses iMessage right now to instantly communicate with one another. 

The only other software that we use that we wish we could get rid of is Evernote. I would love to be able to share notes with my colleagues in the same way that you can on Evernote. You can also search within your notes by typing certain words or phrases within a search bar.  

Those additions would be the final elimination of any other software that I use.

I've used the solution for five years.

We did not previously use a different solution. 

We did not evaluate other options. 

We use this solution for organizational purposes including when certain actions are needed from other members of the team. 

It also lets others know what stage we are in our processes. The status updates make meetings smoother by having specific questions based off notes that are inputted into items needing to be collected. The assigning feature also delegates tasks to certain memebers which can be alleviating to those who do not want to constantly tell other what to do. It is a nice touch to just notify someone that a certain task is their responsibility

It has made us more efficient by cutting back and forth conversations that can be eliminated with a glance of the workflow board. 

The certain board views for users that use different functions are amazing too as the board can become very overwhelming when there is a bunch of information on there. This view can help digest items that pertain to the tasks that you mainly focus on. 

I also noticed that people were more aware of what is needed when notating properly. This can help efficient ways to request items that are falling by the wayside.

I have found the automation very useful for reminders. There are constant reminders of important items that need to be taken care of at a certain time in our loan processes and these reminders eliminate any compliance issues that we may run into by forgetting to send certain disclosures out. The timeline of loans is always on its own timeline and has its unique constraints that make timing very valuable to us. 

The more time we save having fewer conversations about where we are at in the process the more time we have to execute other items.

More demos on how to navigate and set up certain functions could be helpful. There are a lot of features that do not get utilized for the simple reason that people do not know how to make them work. If there were more step-by-step processes, the public could learn how to utilize every feature Monday has to offer. There is a learning curve to having the board work for you. However, overall, it is very simple to use and the features need more exposure to help those who may take advantage of the automation.

We have been using this for one and a half years.

The stability can be spotty at times, however, it happens very rarely.

The scalability is impressive. The amount of users that can engage with this is unlimited.

I have not had to call them quite yet.

Positive

We were using Trello beforehand and we had more sale volume to the point that it was not supporting us well. Monday helped alleviate a lot of pain points that we ran into when trying to find an organizational tool to help our workflow

The setup was straightforward with the exception of the coding features.

One of our associates set up the whole system. It took many meetings to agree on how the board should look and what we should focus on.

I can't quantify ROI quite yet.

It is very reasonably priced and worth the effort to get workflows down as there are many features that can help other businesses function efficiently.

We honestly tried this solution shortly after Trello and did not find any other competitors that we were interested in. Although Salesforce is one of the other platforms we were considering, the costs did not make sense for us.

I advise that the company has one person curate the website. It can be messy having many editors and items getting deleted by accident.

We are a small marketing team of about five. I was the first marketing hire. I chose Monday out of a variety of other solutions as I liked the flexibility of it and my product designer liked the look of it. 

I started managing our strategy and goals in here so our team could stay connected even though we don't live near each other or go into the same office or work in the same room. It helps us all look at the same goals and stay connected to the same mission so we are all moving in the same direction.

In short - it keeps a remote asynchronous team in sync. I keep our quarterly goals on their own board, then our monthly goals, then our weekly team items. Each function also has its own boards. For example, website development has its own project management board. SEO has its own rankings board. Our content calendar is on Monday with a space to track ideas and another space to track existing SEO rankings of published blogs and articles. Our department head and CEO can check Monday at any point to see where we are at with our marketing strategy and plan and see what the team is doing. 

The templates are extremely valuable. I wouldn't know where to start when creating something new. I like the variety in templates and the ability to customize pretty much anything. Assigning owners is also helpful. Everyone can filter the board by themselves to just see items that relate to them. The filter options give each team member a bit of brain space and allow them to prioritize what is meant exactly for them. I also like the docs to be able to brainstorm free flow, but wish they had some updates so they could be more usable.

The docs could be improved. We need docs where we can manage content management inside of Monday. Ideally, even being able to loop in some basic SEO in a panel on the side like Frase.ai would be a powerful solution and would make it difficult for businesses to pull out if everything is managed inside of Monday. 

It would be nice to see changes made, who made them, and have an approval process similar to Google Docs. Having a panel where you can pull in whatever integrations (like Frase) could help you create documents. 

The more integrated people are into the product, the better.

We need the solution to integrate with Craft. We might have to switch to Airtable as the solution doesn't integrate with Craft.

I've been using the solution for two years.

The product is very stable.

The solution is very scalable for large teams.

I've never used technical support.

Neutral

We did not previously use a different solution.

The initial setup is simple.

We did the implementation using our in-house team.

We've seen ROI across the complete organization. I don't have a number, however, we need Monday to operate

We looked into Airtable and Google Tasks.