monday.com Reviews

We use Monday.com to efficiently manage marketing briefs, projects, teams, and marketing deadlines. 

Marketing Managers will submit a brief to the platform and indicate the resourcing requirements. The brief will then be assigned to one or several members of the creative studio team who specialize in delivering work across video, design, copy, and production. 

With a hybrid team that works both remotely and in the office - and sometimes in different time zones - it allows us to manage multiple projects across consumer, PR, B2B, and partner marketing.

With multiple team members working on multiple fast-moving briefs, tasks, and projects - often remotely and in different timezones - Monday.com has become our reliable source of truth to oversee and manage everything that's going on. 

It enables us to work fast and manage internal resources and a huge volume of marketing deliverables and external deadlines more easily and efficiently. It's easy to log into the platform anywhere with an internet connection meaning it's always available to check and keep updated on what's going on and what needs to happen.

The Slack integration is fantastic for working in a fast-paced environment. It's the quickest way to read, follow and respond to project updates and prevents important updates from being missed, whereas before the Slack integration these updates could easily be missed on the Monday.com platform. 

The ability to see who has viewed an update or comment on Monday.com is really helpful when it comes to trusting that work is in hand, or suggesting that something needs chasing. 

Being able to use colors to separate different types of projects is also really helpful from a user-friendly/UX perspective.

The marketing notification emails from Monday.com are really poor and of little value to the user.

For example, I get an email notifying me that "a team member has started on your item" which is meaningless information to me without actually opening up the Monday.com platform, which takes time and creates a slow and clunky process. 

A new feature that gives studio teams the ability to upload creative content so reviews and feedback processes could also be managed on the platform would be really helpful. 

I've used the solution for 2.5 years.

The product is reliable and rarely buggy.

The product has great scalability.

I'm unsure of how technical support is.

Neutral

We did not previously use a different solution. 

The initial setup is straightforward to get started on even with minimal training.

I'm unsure if a third party was involved with the setup.

The ROI would be hard to measure.

The solution is cost-effective.

We did not evaluate other options previously.

I manage an art department at one of the largest flexible packaging companies in the world. Including myself, we are a team of ten people. We use Monday.com to track our art projects and the various stages of each project. 

Our sales reps also need to be kept in the loop as to where each of their projects is in the pipeline at any given time. With the amount of sales reps and the number of projects we have, Monday really helps us keep everyone on the same page in real-time. It's helped us a lot. 

Prior to using Monday we never had any kind of project management software to speak of. We tried Google Docs, Trello, and Smartsheet. Monday was a real game-changer for us as it gave us a much more manageable and shared platform to list all of our tasks. Since we've incorporated Monday.com, we've dropped fewer balls, greatly improved our ability to cover for employees while they are out, and keep our sales team and account coordination team all updated in real-time on each project.

Some of the biggest features have been notes, reminders, and automation. The notes section is great for keeping the most up-to-date project information in case anyone needs to take some time off. All the info is right there. Reminders are great for getting email notifications when something is due. Having that extra ping in the inbox helps these not get missed. The automation is a game-changer too, since there are so many stages of an art project, changing status and having the program do an action right away is a great way to reduce clicks. 

A little more customization on the UI would be good. There's light mode and dark mode, however, not much other customization. For what it is, it looks just fine, yet maybe something a little more aesthetically pleasing would be nicer on the eyes. 

There is an update with a new look being released soon, and I went ahead and tried it before it was released. It made the program look more like an excel spreadsheet, and literally, no one wants to see something like that. They could maybe rethink that. 

I've been using the solution going on four years now.

Stability is very good, it's rarely down, and, when it is, it's down for less than a few minutes. 

The scalability is very good. It's easy to add more users and project boards.

I've not had much need to reach out for technical support or service. 

Positive

We tried a few other options including SmartSheet, Trello, and Google Docs. None of them were as organized and connected as Monday. 

The setup was very straightforward; we were up and running in less than an hour.

We handled the setup in-house.

There is no monetization in an art department. 

The setup is pretty easy. There is a series of customizable templates or you can start from scratch if you're savvy. The pricing is competitive depending on the size of your team.

We evaluated Asana, Trello, and Wrike.

We are using the solution for project and task management throughout the organization. Monday is being used a a primary tool at the organization in order to review all workload and tasks, rate them by importance, sort by priorities, and focus the efforts on what is important and with the highest impact based on our goals.

It is also used as a communication tool for the status and notification of every task instead of using mail as an updated tool. This maintains all the information on the same site and can be easily consulted by anyone with access either by using the computer or by smartphone.

It improved a lot of the task management processes and increased the communication efficiency where we used to lack or miss information.

Monday sends us notifications when a task is at risk of being late or when someone updates the information on a task. It gives us Gantt charts of the projects where everyone can easily check the progress or delays and support to take action.

Monday also keeps records of anything added, moved, or changed at a task. If some leave the company, or on vacation, or do some dates change, we have the tracking information for all updates.

The most valuable aspect of the solution is being able to develop our own task or projects trackers which are adapted to each necessity.

Not all projects require the same level of detail of information. With Monday, we are able to customize each project based on a specific necessity. It is very user-friendly overall.

We can remove, add, and modify a project or task charter easily.

We can also assign access by responsibility levels in order to protect information. This is used by giving access as read-only, edit privileges, or admin privileges as required.

Having more pre-defined formats and/or templates or having the ability to make public some formats/templates (not the information on them) would be useful.

This would support other users that could find a format that would fit their requirements and reduce the time of designing or customizing formats that could be available as a shared template.

Despite being a very friendly user tool there are people that do not have the skills to customize from zero a template and having a pre-defined shared template will make their work easier and help them to save time.

I've used the solution for one year.

The solution is very stable and user-friendly.

There is a lot of potential to scale.

We don't really need to use customer service support since the tool is very easy to use, however, when we reach them the support is great.

Positive

We did not previously use a different solution.

The solution is very easy to use for people.

It was a soft implementation; I rate the vendor as having a high level of expertise.

We have seen ROI in terms of manpower time usage by priorities. We find there is less manpower needed.

Monday is totally worth it in terms of benefits vs price.

We did evaluate Microsoft Project.

I use this product to collaborate with my colleagues at a biotech company. 

We are in a fairly small building and are able to connect with each other daily, however, we use the platform to store information and view tasks for the day. We have about four members that work on our team. The company as a whole uses the platform as a virtual lab notebook to keep records and track progress. We have multiple different projects over multiple different disciplines. It is easy to look at what is happening across the company.

The product has allowed us to stay more organized as a whole. Meetings and emails work well, however, there are times when people forget things or need information displayed in a way that shows dates and tasks in a vertical fashion. It is important in science to document all the specifics of an experiment. We can upload protocols or put specific notes for tasks and then refer back to what we have done in the past. It also has helped us to divide work by assigning tasks and forecasting how busy we will be in the future.

I like the ability to duplicate entire tasks at the same time as it helps when we need to repeat an experiment to just duplicate and change the dates. We are also able to keep the same updates in case we need to save those as well. 

I also like the ability to put a timeline on each task if it spans multiple days to track the time spent on an item. With multiple people on our team, it is vital to have a platform that allows us to track man-hours in order to evaluate whether it is feasible to take on more work.

There are occasional glitches in the system that cause the website to be down temporarily. Otherwise, it is fairly reliable. In the next release, I would like the ability to click and drag multiple items at the same time. Some tasks we separate by task so when we duplicate tasks we have to move them separately. In addition, there should be a way to convert the board view into a calendar view. This would help when visualizing project timelines over month-long spans. Another change would be to automatically sort tasks in date order when the date is added to a task. 

I've used the solution for five months.

This product will definitely be able to hold up against the competition.

This product will definitely be able to scale up for larger-sized companies. It has an easy to use interface and large storage capacity that will help facilitate more a larger number of personnel using it. It is simple enough to use that many types of companies can use it and the software update’s should be able handle scaling up.

I have never had to use it.

Positive

I was not at the company at the time of choice. I presume no platform was used and thus, why Monday.com was chosen.

I was not present for the initial setup.

The cost is worth it to maintain organized teams.

I was not at the company at the time of choice.

I would recommend Monday.com to all biotech companies or research labs so that they can keep detailed notes of their work and track future projects easily.

We’ve used a variety of media platforms to increase the brand awareness of our clients and are endorsed by the retailers we partner with. True to our entrepreneurial approach, we are always on the lookout for exciting and innovative opportunities to grow and develop the businesses of our clients.

We required a system to assist us in various areas of our company. From managing new project roll-outs for our new media solutions to tracking our advertising campaign status and installations as well as giving us a complete and transparent view of our sales pipeline. Monday.com has given us that and more. We use Monday.com for the below areas:

• Project management (managing the roll-out of our new in-store solutions and new online system roll-outs)
• Sales pipeline (managing and reporting our sales pipeline)
• Campaign Tracking (tracking the implementation and status of all our campaigns)
• Accounts (keeping track of our billing and accounts information)
• Meeting Minutes (we keep our meeting notes and minutes on Monday.com by using Monday.com docs)
• Work forms and surveys for Adhoc purposes
• Marketing campaigns. We recently started using Monday.com to manage our marketing campaigns and calendar

I use Monday.com to manage my project roll-outs, keep everyone updated on my progress by using the quick chart/graph view, manage ongoing campaign installations and progress, and track the status of our campaigns from the sales pipeline stage to operations and implementation to the final stages of the campaigns and then billing/accounts. 

I will also use the system for Adhoc purposes (ie. the surveys and work forms). I absolutely love this functionality and it is so easy to use. We specialize in and sell in-store media space in retail stores across South Africa (both static and digital media) and we have become in-store advertising experts in the pharmacy environment working closely with Dis-Chem to provide an effective offering to advertisers. We also have a training application where we train pharmacists and employees in the retail stores and educate them on all the products in-store. 

To say I am passionate about Monday.com is an understatement. I only wish there were more hours in the day for me to work on this amazing system. What I love the most is how customizable everything is. That is what everyone wants and needs - to make a system their own and be able to work for them. Every company is different and this is why Monday.com is the difference. I have tried ClickUp, Trello, and Favro and nothing quite compares to Monday.com.

We are a lot more organized, and have transparency throughout key areas of our business thanks to this solution. I have everything on Monday.com from my meetings minutes to all my campaigns and the progress of our installations, store lists with our current advertising media campaigns, etc. I have also on-boarded my entire team to use Monday.com and encouraged them to use Monday for their sales pipeline view/progress and reporting and for daily tasks and activities. I also use the dashboards and charts for easy reporting with my team. 

The boards offer an amazing and clear view of my tasks, campaigns, and progress. 

Automations especially with Slack and Outlook help with keeping my team up-to-date always. 

Graphs and charts are valuable for reporting purposes and to track progress made. 

Workforms/surveys are valuable and a very cool added feature. 

My team uses all of these features. I have a huge passion for Monday.com. What I love the most is how customizable everything is. 

I would love it if the milestones could appear in bold. Seeing this would help me so much. I would also like charts to have a bit more functionality without me having to purchase the 3rd party analytics and reports app. 

Automations could also be a bit more flexible. I find that I cannot customize my automations for Slack as much as I need. For example, I would like to send a notification to my team on Slack when a certain date arrives and only if the "probability rating" is at 3 stars (using the rating column).

I've used the solution for one year and three months.

Compared to other sites the solution is very stable. Now and then automation may not work immediately, or, when amended too often, it won't change. However, that is often due to connectivity or confusing the system too much.

I have no doubt Monday.com will only improve regularly and eventually become one of the most powerful online tools out there.

Technical support is excellent. They understood me and helped me as soon as I needed help.

Positive

We did use Trello. Whilst the KanBan feature is important in some cases I definitely needed a lot more functionality and options for my site to be more customizable. I gave ClickUp a trial and try as well and although they have a similar concept as Monday.com I didn't enjoy the the look and feel and still find Monday.com more user-friendly. 

The initial setup is very straightforward. I know the system backward and forward.

I handled the setup in-house. I myself completed the onboarding with the team.

In exchange for managing projects easier and keeping my colleagues and boss happy and up-to-date, as well being more efficient, it's hard to put a monetary value on it. However, there is definitely an increase in productivity and in completing tasks efficiently. 

The solution works amazing for me and my team. I am very happy with the amount of automation and functionality we receive on the professional model package.

I did look at ClickUp, Trello, and Favro.

I'd like the solution to please kindly make milestones appear in bold. If we were given the option for our tasks to appear in italic as well - that would also be amazing as we could then easily differentiate between urgent tasks and milestones. We want more customizable charts.

We use Monday.com to track training project status, project, and deliverable timelines, resources, updates, and assign work. 

We also use it to track training completions (through forms) and requests for support (through forms). 

My team also uses it for personal task tracking, team task tracking, sharing of accomplishments, and dashboard summaries. We are a learning team and finding new ways of using the tool all the time. It is a helpful tool to communicate with people outside our group so they can quickly find status updates as guests.

Monday.com has allowed me as a manager to stay up-to-date on team training project status and get real-time updates about issues. It saves me from having to interrupt my team to get simple answers I can look for myself. 

We are able to be more organized as we use it to organize our training schedule and coordinate our communication launches and quarterly planning schedules. 

Monday.com makes it easy to understand the new features and so they are easy to implement so we find new uses for it all the time. The visual nature of the boards makes them easy to understand.

I really like the forms option. It allows us to collect the information we need from our customers upfront without having to speak with them first and it makes the process more efficient. Once the form is completed, the information automatically compiles into a board making the assignment of tasks very easy. 

We have also been able to use the form option to track self-paced learning course completions for smaller projects to ensure the required people are completing their training. 

It also works well for data collection. 

I wish that you could have different columns for each of the groups on one board. 

I wish that you could turn off the sub-item menu if you accidentally enabled it. 

I'm unclear about the notifications feature in that I receive way too many emails. 

I've had requests for once an item is created that it duplicates on another board and automatic updates to both items if they are linked. 

I really like, however, how new features are sent out all the time so I can slowly learn more and more.

We used the solution for two years.

We previously used Excel. It was not working well.

I don't manage this area.

I did not evaluate other options. I saw a commercial for Monday.com and I was sold.

It really a great tool that I would recommend.

We're a virtual events company that provides custom events for colleges and universities, employers, non-profits, associations, consortiums, and more. 

We use this product for project management of sales leads, marketing, social media promotion, and event setup and implementation. 

Monday helps us to track varying stages within each area and move event projects from stage to stage beginning with a new lead all of the way through the event day. Monday is also useful for tracking tasks that are associated with each event.

Monday has given us a process around how we manage sales leads, marketing, social media promotion, and event setup and implementation. 

Prior to using Monday, we were using cumbersome Excel spreadsheets to track this information. Monday has made everything easy. With the click of a button, anyone on a board can see updates and status changes to sales leads or event tasks and projects in real time. The interface is very user-friendly, and it was easy to get everyone on board (even our less tech-savvy users). 

I like how easily you can add items and move items between boards. 

It is great that everything can be color-coded and that you can update pre-defined types of items and statuses within varying categories. 

I also like how you can trigger notifications and reminders automatically when different statuses are changed or updated. 

It makes it easy to move projects along from different stages or from department to department within the organization. 

Monday has been really key in helping us to manage events and properly track all of the steps along the way.

Sometimes, I had difficulty moving items from board to board and would have to move them twice to get them to successfully move. 

We have an older email system with Outlook (2012) so we are not able to have our email synced to the site. This makes it manual for us to track email communications that go along with the sales leads.

The statuses on the boards don't copy over when I move an item to a new board and that category was not previously on the board. This makes more work as I have to go in and manually add those categories to the board using the proper colors and labels.  

We began using this product in June of 2020.

My impressions of the stability are positive.

My impression of the scalability is positive.

We did not use a different product. We used MS Excel.

The initial setup was straightforward. 

We handled the setup in-house.

The primary use case of this solution is for organization and accessibility of information.  We work in appliance repair and order parts, send bills, and have general information all employees need to access. With our parts table, everyone in the office can easily see where a part was ordered, if it was ordered, if it is in and can be set up to go back out, or if the part is back-ordered. This helps our parts department communicate with the rest of the office without having to actually talk to them. 

With our parts table, everyone in the office can easily see where a part was ordered, if it was ordered, if it is in and can be set up to go back out, or if the part is back-ordered. This helps our parts department communicate with the rest of the office without having to actually talk to them. We have general employee information organized on boards, and our truck fleet information. It also helps with being able to access this information from work or home.  We also have a payment board we can mark when we get paid by vendors.

The features I found most valuable are the Kanban boards. You can communicate with the rest of the office with comments and organize the information by categories and it will automatically send them that way when you choose that category. 

Who doesn’t love sending your co-workers GIFs in the comments section of the board? We can also make side tables to assign and create a special table for a certain group of people all based on the main table. We are a small business so it really helps us stay organized.

There is a feature I think should be included in the next release. A message center that is similar to texting or Facebook Messenger would be useful. That way, you could communicate with people in the office without having to comment on a specific board. We have people who work from home and would be an easy way for them to communicate with everyone without pulling out their phones to message. I can’t really think of anything else. We are a small business so it works great for everything we need it to. It has helped out our organization greatly. 

I've used the solution for a year.

The stability is good.

The scalability is good.

We haven’t used technical support.

Positive

We did not previously use a different solution.

The initial setup is easy.

We did not implement it through a vendor.

If you have more than ten people, it will cost more.

We did not look into other options.